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January 2024 by Harley Wheeler
The only store I will go to the manager is super smart, super good at solving problems and honestly the only person I wanna deal with if I have any issues for my phone or bill. Thank you Sonny! You saved our lives girl fr.
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December 2023 by Nani Townsend
HORRIBLE management is absolutely horrible, they told my grandma she HAD to buy a case if they were going to sell her a phone, then actually doesn’t sell her the phone! they have over charged us on many occasions using a “special system” and only accepting cash, SHADY if u ask me. they also tried to charge me 65$ to activate my phone when store policy is 25$ don’t waste your time with this store management are the shadiest of them all.
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December 2023 by Eleana Gutierrez
talk about unprofessional RUN DONT WALK RUN manger had me in tears I'm pregnant and emotional but always treat everyone with respect couldn't believe my eyes when I witnessed this behavior I wish for better days on every customer here
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September 2023 by Barb Skowron
Not good service. I wanted a newer phone $226.00. After I looked at a posted advertisement that showed $18I decided to go on payments. I wasn't told what my monthly cost would be. I bought the transfer fee, case and Sim card with phone. I asked where's my receipt and they had packed it in the box. I got home and looked. It showed that I owed $396. Also the receipt was not clear and also had a charge of $100 for a glass screen protector that I didn't want and it wasn't installed. They refused to cancel the purchase of the phone but did cancel the glass. I called their credit company and they wanted $300 to pay off the phone. I said I wanted to return the phone. So he offered to bring down the price to 239 I had already paid $60. Very agrivating.
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July 2023 by Holly Farquhar
Came to the store for a new phone. Have to give the biggest shout out ever to Sondos. Gave every customer before me the best service I've ever seen in a phone store!! She helped me with getting my new phone with such amazing customer service. Definitely recommend this store!!!
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May 2023 by Sylis Garcia
The lady at this store gave me absolutely 0 information as to what she was doing for me. When going to another location it is clear i’m not the only one who has had absolutely zero help from this store at all. They tried to trap me into a 3000+ payment plan for a phone that only cost 800!? No explanation or anything as to why it would be so much or even that it would be my over all total. I do not recommend this store at all. and aside from the terrible service she sat on her phone talking to her girlfriend while she had lines of people waiting to be helped. I highly recommend the owner and manger of the establishment find better employees.
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May 2023 by sammie kitty
If I could rate 0. I would. In the 3+ yes I've been with metro I've never had someone screw me over so badly. They lied to my face multiple times, locked me out of my account and refused to help even in the slightest unless it was to buy a new phone. They're scammers and as soon as I can, I'm switching carriers.
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March 2023 by Makaila Jimenez
Horrible service the lady at the counter today was horrible to the customers and over the phone and she just kept hanging up on myself and my husband and then ignoring the call all together!
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December 2022 by Adam Stuhlmiller
Worst customer service ever and went in to get an upgrade cuz I was out of the pool for an upgrade but I was told I would have to pay full price which that stupid when I can go in and get it the same phone I wanted to upgrade for free if I was a new customer I can understand paying an activation fee what's I have to pay full price when somebody can go in and get the exact same phone for free I don't think so
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November 2022 by Kenya Ragsdale
Always helpful and polite from 2 awesome employees Reanna and Denise thank you very much.
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September 2022 by Marie Hanak
I have been a Metro person for a long time and went into the Loveland Colorado store yesterday and purchased a rebel pro 5 phone and I tried to return today didn't even have it 24 hours and the girls were really rude and said that no that they connect not accept any returns and they weren't processing any returns and I'm stuck with it and I feel that they should at least refund some kind of money if you're not happy with the product I would never ever go back and shop there I won't refer anybody to that store all the girls are rude they never help you with a good attitude they're just all rude
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August 2022 by ethan benedict
The 2 girls working there were super helpful and knowledgeable. They really made upgrading to new phones a nice and easy experience and were just great all around
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January 2022 by Terri L. Brewer
I love Metro PCS! Free phone, excellent service, great customer service, I have tried others, but always come back!!
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June 2021 by Krystal Yep
Store hours say they are open at 10 am. No one was there. No sign on door with a reason why they are closed. I waited for 40 minutes in the parking lot before an employee showed up. Only one person working so there was a line. Got fed up and decided after years it was time for a new phone company.
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June 2021 by Daniel Murphy
Standing outside store at 10:38 am. Supposed to be open at 10. No one here
