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August 2024 by Lisa Nelson
They are always amazing and so willing to help!
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August 2024 by Julie Piepho
Ray P was the best car salesman I have ever worked with! He kept me updated on my car’s arrival. He was thorough and fun!
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August 2024 by adriana zavala
Paul was our sales consultant & it was such a great experience! It’s our first time purchasing a luxury vehicle, and Paul made it such a wonderful experience! Thanks to everyone who made our deal happen, we love our new car!!!
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August 2024 by Peggy Tomcheck
We had a great experience dealing with our sales consultant, Grant! He was knowledgeable, patient and helped us through the entire process. We were so happy that we asked his help in looking for options for my son and daughter-n-law,!
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August 2024 by Nora Rasmusson
Bought a brand new E350 two months ago, have had multiple issues with the screen freezing and check engine light just came on and the a/c started blowing hot air. called the service department they said I could bring the car in but would not be able to give a loaner vehicle while ours was being fixed. So I can either drive my 2 and 8 year old around in a vehicle with no a/c or walk (I live 15 miles out of town). You would think spending 70k+ on a luxury vehicle that they would try to be accommodating to their customers… super disappointing and will absolutely not be using Mercedes of Loveland
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August 2024 by House Mommy
Dropped my car off to have the SRS light diagnosed. Car sat for 3 days and was not checked out and no one called me during that time. Jason was nice and professional even though I didn’t get any call from him on the status of my car. When I picked up my car the staff was very friendly and professional.
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August 2024 by Noella Billish
Very friendly and prompt service. A little pricey, but it's Mercedes Benz so….
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August 2024 by Tae Lett
I brought my car in for service and was expedited in as soon as the doors opened. Tristan was my service provider and was very kind and helpful. I loved that they have a round trip “shuttle” just in case you want to grab a bite while you wait and also snacks and drinks. Bathroom was kept well cleaned. There was also a nice inventory on vehicles. Highly recommend.
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August 2024 by Greg Crawford
Purchasing my new GLC 300 coupe went quickly and efficiently. I received a good tutorial on the car functions.
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August 2024 by Leslie Haynam
I took my car in to have them listen to a noise and figure out what it was and hopefully be able to fix it. Well they did!! They were very prompt and courteous also which is rare these days. It was a pleasant experience as far as car repaired go.
They were easy to work with all the way thru.
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August 2024 by Rhonda Akers
I was VERY satisfied with the service that James Longhurst and his team provided for me. I would recommend him to anyone else I know that has a Mercedes and needs service.
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August 2024 by Robin Coopwood
The service was for schedule B service and to look at a problem with the accelerator stalling when beginning from a full stop. It took 3 days for them to complete and the service advisor claimed they could not identify the stalling I reported, so that was “good news” according to him. Of course when I was driving home from the dealership, the car stalled twice. Also, I signed up online for the service appointment and had to wait 3 weeks to get a date and time when I could receive a loaner. I showed up to the appointment on time, but it took them 45 minutes to get the loaner to me. Your time is of no importance to them.
I never get the top tiered service at this dealership from the employees that I have received in the past at other high end dealerships in Texas. This dealership is probably 10 years behind in the treatment to its customers, or at least its female customers. They don’t acknowledge your presence or attempt to make you feel welcomed at all. Then get annoyed when you do not know where to go for help. You always have to wait a good deal of time (usually at least 10 minutes or more) before someone will acknowledge you standing there at the service door in front of the service advisors who won’t look up at you even if unoccupied.
This dealership also does not offer accommodations in the waiting area like computer spaces and high speed WiFi for customers to use while they wait for service — which they tell you will be at least 4-5 hours for general scheduled maintenance. So you are stuck to sit there and watch TV and make your own coffee or get a bottle of water. Nothing else there for you to make you comfortable and treated well while waiting. Thus the need to schedule a loaner. This place needs to come up to speed on treating clients well as they do in other states.
I prepaid for these services which I will never do again, nor do I want to own another Mercedes if I have only this dealership to go to.
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August 2024 by Dede Kraxberger
I had a scheduled oil change and had a couple of issues that I brought up with a representative checking my satisfaction. Within 30 minutes I got another call that immediately took care of my concerns. Excellent customer service. Would highly recommend this place.
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August 2024 by Lisa Larsen
My overall experience was decent. The only reason I’m giving 4 stars is 1. They didn’t top off my fluids, and 2. I asked for them to replace my rear license plate bracket holder and that was not replaced. Other than that everything was great. Jason was my advisor. I brought my car in for a recall, I was on vacation and I asked to be communicated via text and he followed that, and kept me updated along the way! Very pleased.
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August 2024 by Trace Taylor
Mercedes Benz of Loveland makes getting my car serviced easy and convenient. They treat me like they truly care about my experience there. Austin in service makes sure I’m taken care of and goes above and beyond to explain what each service entails and keeps me informed of where my car is in the process. I would recommend this dealership to anyone!
