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March 2024 by Shelley Chaney
Always great and always accommodating. I have been a member for many years.
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January 2024 by Keyla Pagan
So…so.
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September 2023 by Greg Brief
I visited last week and I had a good experience. It is cheaper than the independent places so I like that. No complaints really other than they really push the tips and stuff.
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August 2023 by Andrea Walker
Edward is polite, professional, and an excellent massage therapist. The front desk staff is courteous and helpful. I highly recommend the Loveland Massage Envy!
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July 2023 by Granite Reef
Massage Envy is running one of the biggest scams out there and it's only a matter of time before it comes to an end for them.I was a member for 10 years and the last few years have gone significantly downhill. I finally cancelled my membership after using up a bunch of credits on stretch (as you can't get massage appointments). Even with 100% flexibility, its impossible to get appointments for massage inside two months.I started to notice some issues the last couple of years with losing credits (they just disappeared from my account even though credits don't expire). I never did get a proper explanation on those and I stopped caring after a while of getting the run around. When I did cancel my membership, I was told I had seven credits to use in 60 days and I had previously booked appointments to use 7 credits. On the sixth appointment, I was told I only had half a credit left (even though the math said I had 1.5). I paid for half a session, called the manager and got the runaround about some of my credits from 2017 expiring, etc. (credits don't expire so that made zero sense).Anyways, I am done and not going to bother trying to recover what I lost. I am writing this message to strongly encourage you not to sign up here. I now work with a private therapist who comes to my home. This way I can get appointments when I need them.
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July 2023 by Sheridan Reed
Came in because I had a gift card and immediately was not impressed. The studio is very dirty with dust bunnies everywhere. The receptionist got snippy with me when I didn’t hear her say to have a seat then proceeded to stand over me while I filled out my intake form. The girls up front were talking extremely loud and laughing, not a relaxing environment at all. I even could hear them throughout my entire massage.The sheets during the massage were paper thin which made me feel uncomfortable with draping. The massage was pretty good but the rest of the experience was not. I was not offered water or tea before or after my massage. I have been to places that are more reasonably priced that are much more luxurious. If you’re looking to relax and treat yourself, don’t come here.
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July 2023 by Michelle Norberg
Unfortunately I have a membership at this place. I definitely do not recommend this place. The message therapist (Christina) talked the whole time, she almost had me it tears. I'm pretty sure she had her phone on her and snapped a picture of something. While I was face down. I've been trying to cancel my membership for a 1 but they do not allow it
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March 2023 by Ricky Ogatis
I was a little bit skeptical because of the previous reviews but it was actually pretty legit the masseuse her name is Elizabeth and she did a pretty damn good job and she did a deep tissue and I mean she did pretty good job so it’s good so go try it out
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February 2023 by Amena Stenner
Very unprofessional! I felt rushed as soon as I walked in the door! Was asked to give a tip before the service was done. I sat & waited for my daughter & could hear the Managers conversation because she was talking loudly. She or the girl at the front desk didn't even bother to talk to me the whole time I was waiting. And, my daughter said the girl [Jo] talked the whole time she got her facial. I don't recommend this place. We went on a Sunday but won't be going back.
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February 2023 by John Keeney
(Loveland, CO) Their membership system feels like a scam. Scheduling is mostly limited to during the day so trying to get in at a decent time after work is difficult. They only have 1 or 2 massages therapist that are decent. Most recent visit in was a surprise as they changed my therapist without notice. I was not ok with this as my therapist knows what works for me. This place isn’t for people who actually need massage therapy. Nothing but frustration comes from this place.
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December 2022 by Lance Hardy
avoid. they cancelled my appt the morning of, yet if i cancel, I'm fully charged. they won't cancel my membership because i find them worthless. it's a scam with poor management
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July 2022 by Jackie Parr
Don't go here. I was fraudulently charged over $200 from this location today and have been continuously charged by them since February for an account that I am not responsible for. I have contacted them several times regarding this and they continue to charge my card. I went so far as to change my card number and they still, some how, figured out how to charge my account. There are so many locally operated places that actually care about their clients. Take your money (and private information) elsewhere.
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May 2022 by William A.
The specific massage therapist I met on my one visit was fine, nothing special, but adequate. The reason for my one star is how poorly this location is managed. I was gifted 2 one-hour massages that both included a prepaid gratuity. Scheduled my first massage, had the one hour massage, then was met with the most absurd sales pitch I've ever encountered; and I've seen plenty. In front of the staff and customers in the lobby, the "manager" (I'm using this term loosely, I highly doubt she has had a minute of training or seen the inside of a basic business class), launched into a pitch for a long term plan with multiple visits requiring prepayment and a card on file, etc. I told her I would think about it and said, for now, I just want to use one of my 2 gift certificates. She seemed angry I declined her sales pitch and immediately said the gift certificate, purchased for me just a few weeks prior, no longer covered the cost of a massage. That I would need to use the full gift certificate with gratuity already added AND a portion of the 2nd gift certificate balance. I was so disgusted I told her just to keep both gift certificates. Maybe it eventually sank in that her obnoxious sales pitch and temper tantrum over the gift certificates cost her a lot of money over the long term. But, doubt it. Too many moving parts for her to comprehend. Anyway, I'll never use them or massage envy ever again and I don't hesitate to share my experience with friends and family.
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April 2022 by Monica Vigil
Hi I had an appointment last night at massage envy. I paid for 60 minutes. I only got 50 minutes. And my girl Allison that I had she was a good massage person. But she talked the entire time during my massage. I felt like I didn’t really get to relax. The time before that was a problem also. The girl talk too much. I’m there to relax not to have a conversation. Thank you
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February 2022 by Decibel Hunter
It is a great place to get the knots worked out!
