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January 2024 by Francesca Mcmillen
Joann Fabrics does not respect shopper’s time! There was a LONG line of people waiting to check out. There were two cashiers, often it’s only one. One cashier was involved in a long discussion with a customer. The other one did the best she could with the situation. There were other employees in the store who could have been called to work at the cashier area, but nothing was done to alleviate the situation. There was no sign of management anywhere!The store is a mess with merchandise spread all over shelves. Seems no one cares enough to put things away.I will shop elsewhere in the future!
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January 2024 by Neylan G.
trash store with trash prices. there's no reason a fee yards of fringe should come out to $150. Absolutely ridiculous and there are as only one nice employee. save yourself some time and money and go to michaels.
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January 2024 by Jose Hernandez
While I do appreciate the mass amount of fabric they have, we do not appreciate that they overcharged me for almost everything. They had sale stickers on many of the fabrics, but charged me full price at checkout. I didn’t realize it until I got home and went over my receipt. I spent about $30 more than I needed to on $100 worth of fabric. Also, my pregnant self and toddler stood outside in the cold for about 10 minutes after their opening time because nobody would open the doors.
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December 2023 by Dustin B.
Joann.com price not respected in store. I specifically traveled to Joann to purchase some upholstery foam at $22 a yard because that was the price on sale listed on the website. When I got to the checkout, I was informed the foam was on sale at $30 a yard and the online price could not be honored. Joann is usually a great place to shop, but this experience is definitely going to affect how much I want to go to the store if they can't respect the advertised price of an item because "the online price is not at all related to the in store price"
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November 2023 by Kaylene Weigel
I went in today to purchase some felt to make a Halloween costume. Mary at the register was lacking basic customer service skills. I however do not so I was very nice to her anyways. I told her the felt said it was 50% off on the sign. She said very rudely it’s not on sale. I said yes it is. She then said well if you want to go take a picture and come back I’ll look at it. So I go take a picture wait in line again as there’s 10 people waiting and 1 person working the front. I show her the picture I donate money when she asks and she never said one word to me not I apologize nothing. I then say thank you so much for doing that have a great day and she just stares at me. Very rude. I’m sorry she was mad because she obviously has no idea what’s on sale and what’s not. Mary should be somewhere hidden in the back where she doesn’t have to communicate with the public.
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November 2023 by M. J.
I placed an order online only to get 25% off because the lady at Loveland JoAnns told me I couldn’t use that coupon in store, I had to order it online and then come pick it up in the store. So I did just that. When they told me my order was ready, the “app” asked for me to say I was on my way. So I did just that as soon as I left my house, which from my house to the store is 10 minutes. When I got there to pick my order up the young lady at the desk asked for my last name, I told her my last name and she said, “he just picked your order up”. I said, “who” I’m here to pick my order up. Long story short she gave my order to another person, she said with the same last name. Now my head was thinking, how can this be. In ten minutes someone came in with the same last name and picked up my yarn. She even asked what kind of yarn and it was a really big kind so if you know anything about yarn you can’t mistake this. I look on my bank and they have taken out $68 dollars and by now she is telling me there is nothing they can do. I will have to call a number (that was already closed for the night) and figure it out that way since the transaction has already gone through. There was not one, “ I’m sorry”!!! So I left with no yarn and -68 dollars. I call the next day to the Joann’s customer service and they tell me that order has been cancelled and it was only $51.80. The gentleman told me it had been cancelled through someone in the Loveland office. So by now I’m going nuts!!! I just end up calling the store and talking to the store manager Laurie. She says she saw my yarn on the counter before she left work which was so weird. She said she needed to look into it and call me back. I get a call back and all of a sudden “ my yarn has been found”. She said that girl must had been confused. I said you don’t get confused in ten minutes. She told me she gave it to a man with the same name and he had a confirmation numbered. Something fishy went on but Laurie wouldn’t even look into or want to acknowledge what I was saying. Then I got charged way to much on my card. So Laurie gives me back that part and by the time I finally get that money back and my yarn, I grabbed it all and left as fast as I could and I NEVER EVEN GOT MY 25% OFF! Not one apology from anyone in that store either, amazing! The only reason I ordered this way in the first place! I WILL NEVER SHOP AT THE LOVELAND JOANNS EVER AGAIN. I will travel 25 minutes out of my way to Fort Collins and go there! Let’s hope they have better customer service!
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October 2023 by Alex M.
I went there specifically to buy yarn and although the variety was nice, it was scattered EVERYWHERE throughout the store. The selection of yarn brands were mixed together and full priced items were in the "clearance" areas. It was mess. The store looked like it had never been cleaned or faced at the end of the day. Out of the 5 employees I came into contact with, only one smiled at me and asked me if I needed help - and she was the busiest out of the group! Even the cashier seemed distracted. I would only return here if the other locations were out of stock on something I needed - but honestly I'd probably resort to buying online.
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October 2023 by Sullivan Fam
Very good experiences here. Fabric cutting very helpful. Checkout quick and thorough.
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September 2023 by Christy Russo
I found the stock and prices to be good. The person at the fabric cutting station was kind. The cashier however really lacked basic customer service and I’m still thinking of that interaction even weeks later. I brought some fabric up and saw that it was significantly marked down online. I asked if they could price match it. The cashier responded that she would have to ask her manager and then paused, suggesting it would take extra time and that she was less interested in doing so. I responded “that is fine.” She asked the manager who said that they could do it. She then asked how to do it over the radio , all while seeming pretty annoyed at having to do these extra steps. Once the transaction was over and I was gathering my items, before I had even stepped away from the counter, she had remarked to the customer behind me that she was sorry about the long wait. I found this rude as the transaction really hadn’t taken any longer than any other transaction. On paper it seems like a fine thing to say but the timing and intonation and attitude of the cashier has me less interested to go back and deal with someone like that. I write this as hopefully management could see this as an opportunity to train the younger staff a little on customer service or place those less service minded in stocking positions rather.
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April 2023 by Jenna Shelton
I had the worst experience in this store with store manager, Lori at the Loveland location. First, I went to the register and spoke with the cashier who informed me that I needed to login to the app to receive my military discount. I had trouble logging into my account, and when I asked for help, she called her manager Laurie. Lori over the radio told her, she was not coming up and that I needed to try a new email. The cashier informed her that I only had one email and she told her to tell me to create a new login. As I went to do that, it wouldn’t let me because it said I was already existing customer. The cashier informed the manager and the manager side and said I guess I’ll be up with a very poor attitude. It took her 20 minutes to come up then when I asked for help and showed her that I was not receiving the email to reset my password and that it said that I already had an account an existing account with that email, she scuffed and said that she’s not IT. We tried several more times with no success. When I asked can you just give me the military discount so we can move on and I will call the department later. She said she had no way of giving me any form of a discount. I said your the manager and you have no way of getting me any discount or mark down since this is clearly y’all error. She said no. I said so you don’t have a store manager or district manager, or corporate that can help. She again said no. Then said I am the store manager. Which I replied your a store manager and you can mark anything down or give me any form of discount. We are talk about a couple cent of a discount. At this point it the principle that I have been here for 45 minutes and y’all are being discriminatory towards military members. I have an ID to show you this should be enough it’s a government ID. Again, this is not my error. It’s your app that’s not working. She then said no there’s nothing I can do for you. I left everything I was going to buy and walked out.When did Joann’s become so anti military. And more than that when did your store become so anti customer service.The poor cashier has to work with a Lori as manager that is horrible. That poor girl asked for help from her manager and was treated poorly with so much attitude. This woman should not be a manager little on a store manager. She clearly can’t managing employees when she can’t even help customers.This was the worst experience I can ever had with Joann’s and I am not sure with all the other options out there that I want to ever do business with them all again
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April 2023 by Jenna Shelton
I had the worst experience in this store with store manager, Lori at the Loveland location. First, I went to the register and spoke with the cashier who informed me that I needed to login to the app to receive my military discount. I had trouble logging into my account, and when I asked for help, she called her manager Laurie. Lori over the radio told her, she was not coming up and that I needed to try a new email. The cashier informed her that I only had one email and she told her to tell me to create a new login. As I went to do that, it wouldn’t let me because it said I was already existing customer. The cashier informed the manager and the manager side and said I guess I’ll be up with a very poor attitude. It took her 20 minutes to come up then when I asked for help and showed her that I was not receiving the email to reset my password and that it said that I already had an account an existing account with that email, she scuffed and said that she’s not IT. We tried several more times with no success. When I asked can you just give me the military discount so we can move on and I will call the department later. She said she had no way of giving me any form of a discount. I said your the manager and you have no way of getting me any discount or mark down since this is clearly y’all error. She said no. I said so you don’t have a store manager or district manager, or corporate that can help. She again said no. Then said I am the store manager. Which I replied your a store manager and you can mark anything down or give me any form of discount. We are talk about a couple cent of a discount. At this point it the principle that I have been here for 45 minutes and y’all are being discriminatory towards military members. I have an ID to show you this should be enough it’s a government ID. Again, this is not my error. It’s your app that’s not working. She then said no there’s nothing I can do for you. I left everything I was going to buy and walked out.
When did Joann’s become so anti military. And more than that when did your store become so anti customer service.
The poor cashier has to work with a Lori as manager that is horrible. That poor girl asked for help from her manager and was treated poorly with so much attitude. This woman should not be a manager little on a store manager. She clearly can’t managing employees when she can’t even help customers.
This was the worst experience I can ever had with Joann’s and I am not sure with all the other options out there that I want to ever do business with them all again
I had the worst experience in this store with store manager, Lori at the Loveland location. First, I went to the register and spoke with the cashier who informed me that I needed to login to the app to receive my military discount. I had trouble logging into my account, and when I asked for help, she called her manager Laurie. Lori over the radio told her, she was not coming up and that I needed to try a new email. The cashier informed her that I only had one email and she told her to tell me to create a new login. As I went to do that, it wouldn’t let me because it said I was already existing customer. The cashier informed the manager and the manager side and said I guess I’ll be up wi
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April 2023 by Madison Anderton
Had to make a quick run here for something tonight. Doors were locked when I arrived at 8:35, so at least 25 minutes early. No bad weather, no sign on the door, etc. Workers were sitting at the checkout. A quick call resulted in an employee telling me, yes they closed early, but they would have closed soon anyway, so... I guess they assumed I shouldn't be bothered by it. Really disappointing.
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April 2023 by Jenna S.
I had the worst experience in this store with store manager, Lori at the Loveland location. First, I went to the register and spoke with the cashier who informed me that I needed to login to the app to receive my military discount. I had trouble logging into my account, and when I asked for help, she called her manager Laurie. Lori over the radio told her, she was not coming up and that I needed to try a new email. The cashier informed her that I only had one email and she told her to tell me to create a new login. As I went to do that, it wouldn't let me because it said I was already existing customer. The cashier informed the manager and the manager side and said I guess I'll be up with a very poor attitude. It took her 20 minutes to come up then when I asked for help and showed her that I was not receiving the email to reset my password and that it said that I already had an account an existing account with that email, she scuffed and said that she's not IT. We tried several more times with no success. When I asked can you just give me the military discount so we can move on and I will call the department later. She said she had no way of giving me any form of a discount. I said your the manager and you have no way of getting me any discount or mark down since this is clearly y'all error. She said no. I said so you don't have a store manager or district manager, or corporate that can help. She again said no. Then said I am the store manager. Which I replied your a store manager and you can mark anything down or give me any form of discount. We are talk about a couple cent of a discount. At this point it the principle that I have been here for 45 minutes and y'all are being discriminatory towards military members. I have an ID to show you this should be enough it's a government ID. Again, this is not my error. It's your app that's not working. She then said no there's nothing I can do for you. I left everything I was going to buy and walked out. When did Joann's become so anti military. And more than that when did your store become so anti customer service. The poor cashier has to work with a Lori as manager that is horrible. That poor girl asked for help from her manager and was treated poorly with so much attitude. This woman should not be a manager little on a store manager. She clearly can't managing employees when she can't even help customers.This was the worst experience I can ever had with Joann's and I am not sure with all the other options out there that I want to ever do business with them again
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March 2023 by Audrey Bronson
Not sure what has happened to Joanns. Each time I go, they are out of stock, the help is stressed out, or the line is too long to wait...
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March 2023 by LINDA VAN EVERY
Large selection and great sales love being able to place order online and do curbside pick up!
