-
March 2025 by Sally Smith
The store has a published closing time of 9pm, and we got into the line for fabric cutting around 8pm (no ticket number because they had run out of tickets). At 8:45pm, we were still in line when a man came through (presumably the store manager), yelled at us for being in line, said no fabric would be cut after 8pm (even though they had still been cutting fabric this whole time), and told us to get out of the store. He was so rude to us, I would never return here again, even if they weren't already going out of business. We would have never joined the line if there was any communication about an 8pm counter closing. He was incredibly rude with no warning. I've never seen anything like it before.
-
February 2025 by Andrea Steele
Very sad this place is closing. I get it though, it's hard to staff and maintain a store when no one applies to work there. I've watched you guys do your best to keep everyone happy. I've watched people be so hateful towards you all as you're literally just trying to work with what you've been given and always just smile back. Can't wait to at least see what sales come while it lasts..
-
February 2025 by Marc Jones
If I could give it NO stars, I would. The store is FILTHY, disorganized, and the bathroom is much worse. DO NOT SHOP HERE.
-
February 2025 by Thomas Nicholson
Wife has been out there multiple times over the last few months for something they according to their system had 11 of. Everything was piled in boxes, every time the wife goes back out there they tell her those are new boxes. People have gotten so tired of their crap they started going through the boxes themselves. They have been in the entire way of multiple aisles since before Christmas. Get it together people.
-
February 2025 by Ivon Christel Perez
The worst Joann I ever visited. The manager is extremely rude, definitely racial profiling me. I purchase an item and it was refunded and repurchase and was charged a restocking fee. The money still not back in my account she think people just have over 1k in cash laying around for there mistake. The corporate should look at this location. The manager is no help and just ready to get me out of the store . The purchase made jan 20, 2025
-
February 2025 by MakeandDo
This place is disgustingly dirty and the service is not any better. Will not be back.
-
February 2025 by Donna Dyer
Unfortunately this store has really went down hill. Visited just after they opened during the week. The shelves are pretty empty throughout most depts, products are just tossed on the shelves so you can't figure out the price unless you take it to be scanned. Very dirty, the floors were nasty as though it hadn't been cleaned in months.
-
February 2025 by W Marshall
I ordered several items online and paid for Express Shipping in which I was to receive my items within 3-4 business days. I have yet to receive 1/2 of the order that I placed and it has been 2 weeks. Will never order online with Joann again !
-
January 2025 by Kaylyn Hughes
Why...Why....Why do they 1 cashier all the time? It's nuts!
-
January 2025 by Cassandra Bowers
They refused to sell me several items that I needed for a project that were out on the shelves but apparently weren’t available in the system. They told me they were going to throw them away instead. I typically prefer to shop elsewhere for sewing and craft supplies and BS like this is why!
-
January 2025 by Courtney Lockner
Here now. Got in line at 1pm and it is currently 1:44pm still have 7 people in front of me and I just counted 46 people that I can see in line behind me. Why should making a return take a hour!? The worst place to go for crafts.
-
January 2025 by thewanderingrex
If you want bad customer service, shop here!
I've had several poor experiences with cashiers in the last few weeks. Yesterday, after waiting in line for 10 minutes, I got cashier 'Leah', she completely ignored me when I walked up to the register, I said 'hey how's it going', I got no reply. She scanned my items and let out this annoyed groan. I'm so sorry my yarn offended her! After paying I said 'thank you', I was again met with silence, 'have a good one', nothing.
My previous trip the girl at the register was angry the whole time, wouldn't even turn to look my direction, when I asked her what the sale price was on an unmarked item her hatred was palpable.
So what's the deal Joann? Why is the service so poor? Why do your cashiers hate their jobs? And why don't you want people to shop the last yarn aisle? It's been crammed with boxes for months. Not accessible for able bodied people, if you have mobility aids, forget it!
-
December 2024 by Mama Bear
Honestly, the customer service is alright at best here, not usually smiling faces but quick enough pace to get you out the door fast. However, the online ordering ahead thing never seems to pan out for this location. Each time I’ve ordered stuff from here it says there is a certain amount in stock on what I’m buying and even gives me the option to purchase multiples, but then I come to pick it up and it never fails they are out of stock. In my experience my suggestion would be to not even waste your time trying, it’s a joke!
-
November 2024 by Tina Hickman
Not sure how this store has remained open. Boy, has it gone downhill. Stuff on the floor, dirty, disarray. Ugh!
-
November 2024 by Allison O'Dell
This store is a mess, fabric just put wherever. Boxes in aisles so you can't get down them. I bought some tulle to make a Halloween costume for myself, when I made it up to the cashier he asked for my phone number to put into the system. I told him no and that I wanted to use my app. He told me they were two different systems and became upset when I told him no about my phone number. I just wanted to use my coupon and leave. This store needs a manager or someone who cares to come in and clean it up.
