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February 2024 by Randy Scheller
It was real short visit got a can of spray paint to paint an appliance and a half inch brass fitting for gas outlet. Notice there was a very long line and only one cashier. People were getting somewhat upset because there was almost 20 people in line. I walked over to the information counter. And as I was headed that way a cashier walked past me and I said only one of you guys working tonight as a cashier. He says I'm opening one right now. I went and got checked out immediately instead of having to wait for 20 people to check out. Then the line diminished very quickly. I just got really good timing. And I'm going to continue to believe that.
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January 2023 by Karen A.
We checked out the second week of Jan and used a person vs self check out. Robin was our cashier and was so confused and rude. What we could have done in 1 min took maybe 4-5 min with many rude comments and never once using eye contact or a smile. We never even knew that she was done and I needed to pay until I asked if there was an issue with the barcode on the item. She then stated NO THIS IS THE AMOUNT YOU NEED TO PAY using her finger to point to her screen. Man, if you need to work, don't do checkout...you should not be near the public. I left saying have a nice day, she mumbled under her breath.....what a grump Robin is!
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November 2022 by Melissa M.
I went to Home Depot and discovered they switched how to receive a military discount. Now you have to have an account with Home Depot, and verify eligibility (which makes sense), but they have removed ANY other method of getting the discount. So now, you MUST have a smartphone to get the discount. This puts some veterans at a disadvantage because many of them don't use smart phones and nobody in store can help you because it's a QR code that goes to your account that changes each time you make a purchase. There is also a LIMIT now to how much you can accrue in discounts. At $400 in savings, you're maxed out for the year even though Home Depot's gross profit for the twelve months ending July 31, 2022 was $52.053B, a 6.9% increase year-over-year..... I've always been super grateful for any discount that can be given for serving; just makes me EXTREAMLY SAD to see that when "tough times" hit, these perks are the first to go due to corporate greed.What happened to you Home Depot?
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August 2022 by Google user
Cashier Elizabeth asked if we wanted our items bagged ,we responded with a yes please and she asked us to bag them for her.
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May 2022 by Albert Ramirez
Cashier Elizabeth asked if we wanted our items bagged ,we responded with a yes please and she asked us to bag them for her.
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April 2022 by Frances K.
We ordered carpeting for a large portion of our home including replacement of floor boards (confirmed at least three times with Home Depot) and it was very poorly implemented with poor communication. The people that were supposed to install the new floorboards never showed up and we had to escalate to the manager at Home Depot. We tried calling the Home Depot contractor directly at least six times and there was no response. In addition, The carpet installers that Home Depot contracts with did not remove the old floorboards before installing the carpet. So, when eventually they showed up days later, it left a gap between the carpet in the floorboard. The female customer service assistant at Home Depot was unsympathetic to us having to live for a number of days with all of our furniture crammed into one room because the baseboard installers never showed up.
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February 2022 by Tyler M.
I love the Home Depot but Forward Final Mile is absolutely awful. Terrible customer service and lazy delivery drivers. Guess I'll have to bring my business to Lowe's next time
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January 2022 by Culver V.
I shopped this store in the aftermath of the Louisville Colorado fire that destroyed our subdivision and several others. I loaded a large cart with items that I needed and asked for a price match of the Louisville Home Depot store. The store manager was rude. He indicated that it didn't matter to him if I found a cheaper price in the Louisville Home Depot and if I wanted to go back to Louisville to buy my stuff I was "more than welcome to do that." As a 25 year customer of Home Depot and even a former supplier to Home Depot, I was stunned by his arrogance, insensitivity, and unwillingness to do what every other Home Depot I have ever been in will do. This Home Depot has a horrible person for a manager. I hope they don't treat victims of the Marshall Fire like that at any other Home Depot. We don't need Home Depot managers treating the victims like trash just because we lost our homes to fire.
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May 2021 by Tony O.
I got online to verify they had what I need so I didn't waste any time and knew exactly where to go to get what I needed only to see they had all the aisles blocked that I needed to access and they wouldn't let me in because they had stand up forklift on the next aisle over and they wouldn't let me get what I needed. Every time I try to give Home Depot my business I can't access what I need. I am done trying and will give my business to someone who wants it. So irritated.When they feel their time is more valuable the their customers and can't stop what their doing for 1 minute to assist it just tells me they don't care about their customer.
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April 2021 by Charles M.
Extremely unhelpful and rude staff. Support your smaller, local businesses. The Home Depot used to be the way to go, not anymore.
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April 2021 by Victor R.
Really disappointing. Don't require to wear masks... Would not recommend this Home Depot.
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February 2021 by Josh Koester
Loveland home depot is the best
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December 2020 by julia j.
Everyone has a favorite hardware store. This is mine. They are knowledgeable about everything and always helpful. I've been a tri weekly visitor since June probably. We decided to remodel our entire house and I can tell you that I never thought I'd have an emotional breakdown over the stress of picking out kitchen hardware. And have you ever researched toilets?! My God you have so much to consider. We bought 2 of our 4 toilets today and after much research and debate I was able to convince my husband that shorter toilets are better for going number 2. Figured I'd throw that in incase anyone was interested.
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December 2020 by Mo D.
I used to love HD but they seem to have lost their way. Several visits now with zero service except at checkout. Tonight there were zero lumber carts in the store - not one except those loaded with inventory or loaded then abandoned. I had to go back out to the lot and get my own. No one to help with a placing a heavy countertop on the cart or with loading the countertop (a two person job) into the truck. On my last visit it took two calls and 20 minutes to get keys made. The other place has the same price but far better service. Not sure why I shop here anymore. This reminds me of what happened at Collins Cashway - they cut service, had record profits, lost customers like me, and eventually went bankrupt. Is HD on the same path?
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September 2020 by Sara D.
I was there today, Wednesday afternoon on September 16th-for the most part, it was very hard to find anyone that could help... We finally found the ladder we needed. We had a woman cashier from Egypt to check us out-she is a terrible human being. She attempted to run three different of my cards-it kept saying "transaction canceled". She canceled the entire purchase and wanted to re-run everything. Paul, very graciously, had already put the ladder in our car. She told me, very rudely to go get the ladder back out. NO! I can't lift it by myself-so I went and got the ladder's sticker off to re-run. When I came back in, we tried again with no luck. An older woman came up to ask if she could leave her cart while she went back to her car and get her money-the cashier YELLED at her! This poor older lady was in tears and asked her not to yell at her. SHE CONTINUED YELLING AT HER TO MOVE HER CART! This is straight abuse! I flagged Paul over, he was wonderful. He opened his register, ran my card, and done. I will NEVER go back to the Loveland Home Depot again. I can not believe they would allow an employee to be so abrasive and ABUSIVE to a customer.
