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August 2024 by Ava Hannaford
Erin was so beyond helpful when I came in to get my ring fixed. He was so kind and I appreciate it so much!!
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August 2024 by jasen tyndal
Customer service has been good for the most part. Went in and bought a ring from them to surprise my lady with the lady I delt with was great. After her having it about 3 weeks she lost a diamond out of the ring. No big deal since I got the warranty. Took the ring in and dropped it off after work. The next morning my lady decided ring was a bit tight on her finger and ask me to call and have them bump up the size 1/4. I call and spoke to a lady and she said she would leave a note for the jeweler that way it would get done. a week later get a call saying the ring was done and ready to pick up. Went to pick up the ring and they said they got the diamond replaced. I asked about the resizing since they didn't mention it and the lady I spoke with never left a note for the jeweler. So once again drop the ring off with them. This time I get a call two days later that the ring it done and ready for pickup. Im like great so fast and great service. I pick up the ring take a quick look at it but it's in the box so don't see the bottom of the ring. My lady puts the ring on and wears it for about 3 days and notices it doesn't feel right but she isn't to worried about it thinking it's her finger. On the 4th day she looks and once again another diamond is missing and when we look at the ring we notice the shank is bent out of place badly from where there jeweler stretched the ring to get the 1/4 resize. Took the ring back in once again and showed them the issues with the bent shank the missing stone and area where he stretched the ring thin on the shank. No problem they sent the ring to an outside jeweler in another state. Up to this point every one has been wonderful.
I get a message about 2 weeks later which is today July 25th the ring is ready. I call to verify that it is at the store. Since they sent it out just wanted to make sure before getting there. We go to get the ring and great the bent shank has been fixed. I go out to the car and show my lady since she has better eyes. She shows me the issue with the area they stretched the ring at is still there and the bottom of the ring is way thinner then it was before. I go back inside and speak to a lady I've never delt with before besides today when I picked up the ring. I show her what we see and she has the nerve to say well that's going to get flat like that. I asked her what do you mean. She said the bottom of the ring would get flat from wearing it. I said I understand that but that issue was caused from when your jeweler stretched it. She really seemed to be upset that I was bringing back in the ring because it wasn't fixed like it should have been and that the flat spot wasn't caused by us. Since at this point in Time my lady has only had it on her finger just over a month. The ring has spent more time getting repaired then my lady has been able to wear it. Customer service have been great beside this one gal. Once I have a name of her I will update it here. As far as repair services or resizing I'd say your best to take it elsewhere. After the ring is fixed properly this time if it is. We won't be coming back here and I'll be asking people to stay away.
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May 2024 by Fofoto Getenen
Called to get price and availability and they won't give you a price just ask your price range I was born in the dark but it wasent last night now I'm headed to a place in the same town that would give me a price gesh it pays to be nice
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March 2024 by tyler west
Helzberg diamonds is the place to go for any purchase and repair needs. I came in today for repair on a necklace and Jim was fantastic with assisting me with the repair. They also have a great selection of jewelry for all occasions! You won’t be disappointed stopping in!
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February 2024 by L B
Attentive associates & lovely selection of pieces
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February 2024 by Lisa Beck
Attentive associates & lovely selection of pieces
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February 2024 by khaleelseam29
Olga and Aaron were amazing, they were such a big help and answered all my questions perfectly!!!!
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January 2024 by Melanie Colpitts
I went to Helzberg in Loveland, CO to have three rings cut off because they were too tight to remove myself. I met with Hailey Slee and she suggested we try another way instead of cutting them off. She was so AMAZING. She was very patient and kind. She managed to remove all three rings without having to cut them off. She’s my new best friend. Thank you Hailey. Melanie.
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November 2023 by Danielle Lucero
They are so friendly and welcoming! I love there jewelry and the staff! I’m gonna keep coming back for sure ?
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November 2023 by Beau Mannering
Aaron helped me to create the engagement ring that she wanted most and that fit our budget. He saved me a lot of money while offering all the time and attention I needed to get the ring right even though it was not a big ticket item.
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October 2023 by Scott Magerfleisch
Great experience. Aaron is the best.
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September 2023 by Brynn Millett
I brought my ring in to have it sized on a Tuesday, and it was ready by Friday evening. They made sure to do what they could to get it to us before we went out of town. I can’t thank them enough for taking care of us the way that they have!
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September 2023 by Jimmy Fate
Staff was awesome! So helpful and made sure everything I needed was done on time! Definitely recommend them!
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September 2023 by Sophie Perez
Sara was so great to work with! I walked in and felt very welcomed! Absolutely a great experience being my first time. Definitely going back.
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September 2023 by Gina Oliver
Holly was so very kind and helpful and extremely knowledgeable. Had a diamond reset into a necklace, and it exceeded m expectations in every way.
Thank you, for a wonderful experience.
