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December 2023 by Kristen B.
Ordered services over 3 months ago including windows and they either bail, don't show up, forget the correct measurements, promise they willGet things done and then don't. I've already invested thousands and they won't even give me my money back. I will be turning them into the BBB
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January 2023 by Karen A.
We checked out the second week of Jan and used a person vs self check out. Robin was our cashier and was so confused and rude. What we could have done in 1 min took maybe 4-5 min with many rude comments and never once using eye contact or a smile. We never even knew that she was done and I needed to pay until I asked if there was an issue with the barcode on the item. She then stated NO THIS IS THE AMOUNT YOU NEED TO PAY using her finger to point to her screen. Man, if you need to work, don't do checkout...you should not be near the public. I left saying have a nice day, she mumbled under her breath.....what a grump Robin is!
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November 2022 by Melissa M.
I went to Home Depot and discovered they switched how to receive a military discount. Now you have to have an account with Home Depot, and verify eligibility (which makes sense), but they have removed ANY other method of getting the discount. So now, you MUST have a smartphone to get the discount. This puts some veterans at a disadvantage because many of them don't use smart phones and nobody in store can help you because it's a QR code that goes to your account that changes each time you make a purchase. There is also a LIMIT now to how much you can accrue in discounts. At $400 in savings, you're maxed out for the year even though Home Depot's gross profit for the twelve months ending July 31, 2022 was $52.053B, a 6.9% increase year-over-year..... I've always been super grateful for any discount that can be given for serving; just makes me EXTREAMLY SAD to see that when "tough times" hit, these perks are the first to go due to corporate greed. What happened to you Home Depot?
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May 2022 by Deborah Compton
Beautiful plants and trees, friendly people. Very nice place to shop.
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April 2022 by Frances K.
We ordered carpeting for a large portion of our home including replacement of floor boards (confirmed at least three times with Home Depot) and it was very poorly implemented with poor communication. The people that were supposed to install the new floorboards never showed up and we had to escalate to the manager at Home Depot. We tried calling the Home Depot contractor directly at least six times and there was no response. In addition, The carpet installers that Home Depot contracts with did not remove the old floorboards before installing the carpet. So, when eventually they showed up days later, it left a gap between the carpet in the floorboard. The female customer service assistant at Home Depot was unsympathetic to us having to live for a number of days with all of our furniture crammed into one room because the baseboard installers never showed up.
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February 2022 by Tyler M.
I love the Home Depot but Forward Final Mile is absolutely awful. Terrible customer service and lazy delivery drivers. Guess I'll have to bring my business to Lowe's next time
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February 2022 by Jody Wakefield Brolsma
Horrible, horrible, horrible customer service. We ordered a patio door installation back in October. No calls or updates. It's now February and we have to call daily to TRY and get ahold of someone who can give us an update. I get passed along no less than 4 times, only to leave a message. We'll go to Lowes next time, no doubt.
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January 2022 by Malaika Cameron
Rude, unprofessional management. Telling someone they are “welcome to go back” to their town that just burned down in a massive fire is tone deaf at best.
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January 2022 by Culver V.
I shopped this store in the aftermath of the Louisville Colorado fire that destroyed our subdivision and several others. I loaded a large cart with items that I needed and asked for a price match of the Louisville Home Depot store. The store manager was rude. He indicated that it didn't matter to him if I found a cheaper price in the Louisville Home Depot and if I wanted to go back to Louisville to buy my stuff I was "more than welcome to do that." As a 25 year customer of Home Depot and even a former supplier to Home Depot, I was stunned by his arrogance, insensitivity, and unwillingness to do what every other Home Depot I have ever been in will do. This Home Depot has a horrible person for a manager. I hope they don't treat victims of the Marshall Fire like that at any other Home Depot. We don't need Home Depot managers treating the victims like trash just because we lost our homes to fire.
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November 2021 by Cheryl B.
We purchased a GE gas stove in August and the first time we turned it on we knew there was something wrong. When we turned the oven on the top of the stove got so hot we could not touch it. We talked with Mike and his team at Home Depot and he had us get in touch with GE. GE gave us the worst customer service I have ever experienced. They had two different Techs come look at the stove who determined it had been build without insulation. After a lot of fake "we really care" from GE they determined it was acceptable to have our stove get this hot. They didn't care that our little granddaughter could easily get burned or that our house could burn down. We then went back to Mike at Home Depot Loveland who had helped us through this process. Home Depot stood behind the product they had sold and replaced it with the Samsung Gas Stove we chose. It is wonderful. It does not get hot on the outside, like all other stoves I have ever owned I am not afraid it will burn my house down. After not having a stove for 2 months we are cooking up a storm. We so appreciate Mike and his entire team who helped us and cared about us. We will be lifetime Home Depot customers. Bruce & Cheryl
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October 2021 by Perry A.
My wife went into Longmont line cation and was told by their lament person one set of facts. Since we didn't want travel costs she went to Loveland and ran into the most chauvinist employee Moyer. We had property measures for carpet to reopen ticket he wanted to charge $50 dollars even though Loveland had done it without charge. He also wanted to charge about her $50 for pattern on lament. He then informed her it would be 3 months to get it. Longmont had it n stock and he did not want to do a store to store transfer. In addition she was informed that they only had one person to lay it and they were 5 months out. So I called and asked the same employees the same questions and guess what? Totally differs story. We are going with Longmont.
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October 2021 by Hugh M.
I wanted to have a small engine tuned up and the oil changed. In spite of Home Depot selling this item currently they tell me they don't work on them. Funny that my Son who works for Home Depot in Denver says they do work on them and it is on the computer list that says they do. The kid behind the counter is nasty and has no idea what he is doing. Imagine what they do to the equipment they try to repair. I will take this equipment to my Son's Home depot store some 100 miles round trip to get the job done by someone I know has their head on straight and will be respectful!
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September 2021 by Pamela Washburn
Clean and usually have what I looking for.
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September 2021 by Candace Marie Metcalf
The employees there are so friendly and helpful.
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June 2021 by Pamela Bagwell
Clean and usually have what I looking for.