-
January 2024 by june schmidt
The service is the worst. Couldn't get help to get my phone on by either the web site or the customer service.Went into the store and was treated even worse. According to them there is no office, there are no supervisors and no phone numbers to complain to.She would not give me any information just told me to go to another store.She needs to be fired immediately.No one at customer service on the phone can understand English or speak it so you can understand.
-
November 2023 by Chandra
Rude and very slow customer service
-
September 2023 by Steve Phillips (The Steve)
Sandra and Edgar helped me out when someone stole my SIM card and helped me rescue my phone with a new one. Great people and place to go for your cellular needs! A life saver too!
-
June 2023 by M Baak
The person behind the counter didn't know how to help with my phone. Although I told her what it needed, she didn't want to do it, because the tech support she called said it wouldn't fix the problem. After she made several calls to different tech support people and tried everything they suggested, to no avail, I asked her to please try my suggestion. Just like that, it fixed my phone. I'd have done it myself if I had the tools required.
-
April 2023 by Jason McKinney
After they got hacked and promised no loss of phone service (lost my phone service) I was forced to pay in store at a cost of $4.00 since neither I nor Boost could access my account. They are yet to issue any type of formal statement as a Company and haven't said anything at all about the extreme likelihood of customer account and data security breaches. And the female that works in this store is beyond rude. Customer service doesn't seem to be of any concern to these people.
-
March 2023 by Vincent-Myia Sellers
I bought a phone card and could not use it because there service is down and I had to pay again at the store and I got no kind of credit of nothing and I can't use the 50 dollar card I bought
-
January 2023 by Jim Sheppard
I had been working with troubleshooters via phone with mobile one to no avail. My phone was new and kept telling me to activate it even though it was. I must have talked to 5 different people with no answers. I walked into this store and the young lady Dulce behind the counter had my issue resolved in 20 mins. Thank you!!!
-
December 2022 by Carla Valdez
Was scared because of negative reviews but was surprised with how kind, fast and helpful the employee was. Will be back!
-
December 2022 by Phoenix Rising
Staff is very rude and discriminates against people with disabilities. They dont follow any ADA laws either.
-
November 2022 by Scott Forcum
I came here to buy a phone andreceived. pleased with the service and professional help I recieved.
-
April 2022 by Renee Foster
Most disrespectful and rude people I've ever met. I bought a phone on BOOST MOBILE.COM. went in and paid to activate it and pay the first month payment. Well I can't receive or make phone calls! And that's the most important thing! My dad is a disabled veteran and they took that $50 he paid for me to get my phone on. They refuse to refund me even though it's not working. I'm my dads caretaker and I need a phone so he can reach me. The manager also starts talking in Spanish on the phone to her employee. Wellllllllll I know spanish. She said awful things. That manager needs to be fired immediately. Nothing but rude people and the worst customer service. I actually turned a customer away and told him what they did to me. So he said nope and walked away. DO NOT GET BOOST. Xfinity is the best!
-
April 2022 by Paul Halbisen
Do not shop hear horrible service didn't have calling all month could only text and they refused to fix it or remiburse me if you like being cussed out in Spanish by the manager this is you're place save yourself the trouble and get phone service else where
-
April 2022 by Joe Payne
Stephanie was very polite, helpful and professional. Thank you!
-
October 2020 by Cody J
Bought the Samsung Galaxy A11, 5 days ago that the girl "highly recommended". It's extremely slow, poor quality and i get zero service. I am completely unsatisfied with the phone and customerservice. I went into the store yesterday to exchange it and she refused to do so. On the recipient itself, it says returns and exchanges can be made to the same purchase location within 7 days of purchase date, with a receipt and original packaging and the phone must be in perfect condition. I had all those boxes checked and they still refused to exchange it. I would not recommend this location, if any! Definitely not happy with boost eversince they merged with T-mobile.
-
August 2020 by Michael Hughes
Woman was pretty polite. She tried everything she could to help me out. Even though she couldn't fix my phone she still made a good effort, she then gave me a few suggestions which I would need Boost customer support for. She wasn't able to try those suggestions from her position.