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June 2024 by Marissa Reid
I had such a minor problem that I needed fixed, but every customer service line I called were not able to fix it. I went into the Chase Bank fully expecting that to be the case & still have an unresolved issues.
However Ryan at this Branch was SO amazing!!! Quick, helpful, kind, and efficient. He made my life so much easier! Thank you Ryan!!!
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June 2024 by Alex Goodrid
ABSOLUTELY TERRIBLE CUSTOMER SERVEVICE!! Do not go here, first off they closed my account with no warning or explanation keeping a lot of my money to mail to me as a check, took two weeks to receive money they gave me the wrong tracking number and the wrong carrier, then the lady (Suzanne) got smart with me on the phone and just told me to call some number to figure it out. What terrible customer service and treatment of customers.
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April 2024 by Laura Collins
I just went to chase to get gold dollar coins for the tooth fairy. I went through the drive-thru and when the coins came back, she included a treat for my dog who was sitting next to me. Such kindness. It brought a smile to my face.
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January 2024 by Dastan Akunzhanov
Huge thanks to Cindy Stainhard for staying late to open a business account and dealing with additional work with an international student!!
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September 2023 by Lawrence Hupp
Garbage bank
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August 2023 by Derek Haines
Ryan rocks. He spent an hour with me yesterday working through a complicated business banking situation. Helped me get the resources I needed from customer service and stuck with me the whole way through!
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July 2023 by Kali Grace
Great service. Always helpful and pleasant employees who go the extra mile!
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July 2023 by Mystery Inc
Do not bank here! The branch manager Melissa T. does not do her job properly, I was scammed out of money with a fake check that her teller said was good to deposit. She didn't even run the check through a ultraviolet light machine to see if the check was authentic or not. Chase bank gives each branch an ultraviolet verifying machine to verify if the check is real or not. She did not. She is a liability to customers and Chase. She didn't properly verify my check and i got scammed. I will be complaining to Chase Bank about her attitude and and her negligence in verifying my check. She kicked me out of her branch and threatened to call the police after I asked her why she didn't run the check through the ultraviolet machine.
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May 2023 by Cindy
Earlier this week I went to this branch to make a transaction from my personal checking account to a foreign company’s account. The manager and banker of this branch, that I worked with, have no knowledge of the regulations on foreign company transactions. Instead of doing some research to help me, they gave me some unfriendly, unprofessional, and illogic reasons and denied my request. I asked the manager to write these reasons down and to sign, but she refused. I believe she refused to sign as her reasons to deny my request were made up. The way they treated me made me feel unvalued as a customer. I chose to trust Chase and put money here, in return the manger said something along the lines of “I took advantage of their services”. I would also like to highlight, a banker called me to suggest that I open a Chase business account in April. During my in-person interaction with the manager, this banker was there and acted like he did not know me. I truly believe it is not safe to put money in Chase, as when you want to transfer the money out, a branch can give you a hard time by made up reasons, paired with the fact that the manager and bankers can tell you inaccurate information. I had to make the transfer in another branch.The worst bank service I have ever had and has tainted my reputation of Chase!
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May 2023 by Talat N
I went to chase Louisville at 4:10 with my kid to open an account in her name. There was only 1 other customer who was being served. A teller came to talk to me and went and spoke to 3 ladies in a cubicle who were clearly having a leisurely chat. He came back saying no one was available. At the same time the ladies dispersed back to their desks pretending to be busy suddenly. One of them came to reiterate that they couldn’t serve cause people are busy and it takes 45 mins to open an account which we had time for given that it was 4:10 and bank closes at 5. Clearly lazy bankers who don’t care about wanting to serve. .
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May 2023 by David
I’m glad I came in. Tatiana (Tia) was so kind and helpful. Even helping me in and out of the building, due to being on crutches. This will definitely be my new go to branch. Thank you!
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May 2023 by Mirella Arellano
Don’t come here if you’re Hispanic/ Latino. Most of the employees were really nice and helpful but once I got with a banker they kept telling me to go to another bank that knows Spanish. I am a US Citizen. This was so uncalled for and I felt so uncomfortable.
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February 2023 by John Obrecht
I've been a Chase customer for twenty some years. When I need to get a hold of someone at this branch I'm either given a "come back later" message, or if I call the branch (heaven forbid) I'm given a message that they're all too busy to answer the phone... perpetually. I'm starting to think that a phone doesn't even ring at the branch. I'm just asked to go to their website to do anything. It's a completely impersonal experience here. Giving serious consideration to just killing my accounts here and moving on.
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January 2023 by nick valdivia
Chase has a bad habit of acting funny with my money. Chase will not let me deposit "large"sums in cash (anything over 1000), chase holds "large" check deposits for 14 days (anything over 1000). 1000 isn't a lot of money, if you're broke just say that ? I'll be allowing a less finnicky financial establishment hold my funds moving forward.
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January 2023 by Jenny Farr
Just moved over from the UK and Suzanne was such a big help. She was professional, friendly, and considerate.This branch isn't our closest, but it's the one we always come back to.
