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February 2025 by Cinzia Padovani
The worse banking services in the whole county. The new administration (branch manager and the retail relationship banker, in particular) is absolutely appalling, incompetent, a waste of time. If anybody knows who is the supervisor please reply to this
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January 2025 by Kateri Saeks
They went above and beyond today. Bea is always friendly and very competent.
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November 2024 by Ryan Burns
Worst bank I’ve ever had the displeasure of doing business with. Manager is woefully uninformed of banking regulations, and unfortunately no amount of training in the world has a chance to fix her level of ignorance and incompetence. It would be in the bank’s best interest to part ways with her immediately, as every day she remains employed BMO and the city of Louisville is objectively worse off for it.
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August 2024 by Avid Auto Glass Cory McCowan
Horrible expierence. I used to love banking here before the changeover from Bank of the west to bmo. I have been trying to set up a business acct. for the last 4 mo.s every time its something different. I'm beginning to think it's due to the color of my skin.
I even gave them my accountants direct number and they didn't ever make successful contact in 4 weeks. Can't a brother do some business?
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April 2023 by Sally Harris
The management is in complete disarray. I was directed to the manager, "Bertha." I had called in about a 5 year CD, and she couldn't even find the rate I was looking at on the landing page. I was looking right at it. There was also an offer to bump the rate with a relationship account, and she was clueless about that as well. She said she'd have to call me back after checking with someone further up the food chain. When she finally calls, she can't talk because there's someone else in the lobby. Well, I get that, but then why did she call me at a time she couldn't actually discuss this? And, then she gives me information which is completely contrary to what is clearly written on their web page. And then, she says she'll send me the link (when I asked for it) to where the lower rate for the CD was stated. But, she never even asked me where to send that link, so of course, no link. She never asked for my email or phone. I knew I quit this bank for a reason, as I used to be a customer, and now, I know why I won't be parking my money there in a long term CD as well. I'd call what I'd experienced as gross incompetence by management. One star for nice tellers, however.
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November 2019 by Evan Kinsley
The worst bank to work with in the state. Potentially country. Wow...
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August 2019 by CHAD THOMPSON
Very helpful, always pleasant in helping through some tough times on an Estate.
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May 2019 by Tony Kokx
Hands down the worst banking experience of my life.
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March 2017 by Bev H
These people are so very nice and proficient!
