April 2023 by Sally Harris
The management is in complete disarray. I was directed to the manager, "Bertha." I had called in about a 5 year CD, and she couldn't even find the rate I was looking at on the landing page. I was looking right at it. There was also an offer to bump the rate with a relationship account, and she was clueless about that as well. She said she'd have to call me back after checking with someone further up the food chain. When she finally calls, she can't talk because there's someone else in the lobby. Well, I get that, but then why did she call me at a time she couldn't actually discuss this? And, then she gives me information which is completely contrary to what is clearly written on their web page. And then, she says she'll send me the link (when I asked for it) to where the lower rate for the CD was stated. But, she never even asked me where to send that link, so of course, no link. She never asked for my email or phone. I knew I quit this bank for a reason, as I used to be a customer, and now, I know why I won't be parking my money there in a long term CD as well. I'd call what I'd experienced as gross incompetence by management. One star for nice tellers, however.
