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August 2024 by Samuel Goodman
I never post reviews but Zach’s is the best, bar-none. Thought it was a transmission problem but turned out to be a drive shaft (1/10 the price). Nick was excellent through the whole customer experience. Zach’s is the mechanic you’ve been looking for.
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June 2024 by Caleb
The team did an excellent job on my '97 Dodge Ram. They were easy to work with, and I'm glad I brought my truck here. They rebuilt my transmission, and I'm thrilled with the results. They also did a follow-up check, and everything was solid. The truck drives great now!
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June 2024 by Chris O'Brien
Excellent service, came in under proposed price, very thorough!
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May 2024 by Sarah Neal
Love Zach's they always take care of us! Thank you!!
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May 2024 by Corey Zahas
Great people. Great bastion of knowledge.
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April 2024 by Mike Munro
They have endless knowledge about transmissions. Thank you for your help.
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March 2024 by Benjamin Beznoska
We had a very nice phone conversation ,about my AW4
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March 2024 by Matt Adams
Good shop, both Nick and Zach seemed knowledgable and explained things thoroughly... showed me parts that were bad and explained why they needed replaced, etc. I'm used to doing most of my own work on my vehicle but had a road trip coming up and a fluid leak and knew the transmission was overdue anyway so just wanted to make sure it got taken care of properly. As someone who works on his own vehicles was a little surprised at the price on labor but I think that is true of all mechanics and I just rarely get to experience it... I at least didn't feel hosed (funny since they replaced a hose, guess you had to be there) or taken advantage of. Thanks guys.
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February 2024 by David Houck
I work there.
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January 2024 by Dan
1 day drain n fill trans transfer n 2 diffs.
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January 2024 by Drew Leino
Took care of our problem quickly when others didn't want to do anything!
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November 2023 by Steven Keener
If I could give it negative stars I would. They don’t stand behind their work or warranty. Owner has a very bad attitude and is very defensive. A very bad experience from the beginning.
After reading Zach’s response I fell I need to respond to his misrepresentation of events and my actions. His shop replaced the transmission in our car just over 3 years ago. The new transmission has under 20,000 miles on it and is already going out. My wife took it in one month after the 3 year warranty and they looked at it and claimed they couldn’t find anything wrong. Two months later we tried to sell the car and the garage looking at it couldn’t even drive it into the garage without noticing the slip in the transmission. The offer was lowered by $5000. At that point I decided to take it back to Zach’s and not sell it. When I dropped the car off they immediately started giving reasons why it wouldn’t be under warranty and proud of the fact they didn’t charge us for the last time they looked at it. I will admit I became angry and raised my voice but I did not throw f-bombs around or berate the receptionist. I did question what they did the first time they looked at it and they became very defensive and argumentative. He wanted to know why my wife didn’t bring it in since she was the last one that was driving it when there were problems. I stated she wasn’t comfortable doing it because last time she brought it in he made the comment “ Maybe it only has problems when mom drives it”. Zach got defensive and accused my wife of lying. He gave me the keys back and said he was firing me as a customer. I asked him why he wouldn’t stand behind his work and he went into a tirade, asking if I go to work every day which I said yes, then asked if I expected to get paid every day which I responded I own my own business so I don’t expect it every day. I don’t know where he got the idea I am a home builder but I’m not. Just one more false statement in his response. I do give a one year warranty on my products and have worked with customers outside that time frame to make sure they are satisfied. He stated he had to put some limits on it or he would go broke. When I left I said I would be posting a very negative review to which he responded he would come after me with his lawyers.
I acknowledge it was one month past the 3 year warranty but less than 20,000 miles were the new transmission which to me should warrant some concessions from the shop who preformed the work but I guess not. Buyer beware
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October 2023 by troy johnson
I was told by Fowler Honda that I needed a new transmission and they highly recommended Zack’s. I took my car to Zacks, and they told me my transmission was fine, but my engine was functioning poorly, possibly because of a faulty catalytic converter. In the end, I did very little business with Zack’s, but they could well have recommended a bunch of work I didn’t need and charged me for it. Honest group of mechanics!
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October 2023 by Cesar Niebla
Really thought they could help. Would have love for them to say we figured it out! So I had to pay $105 for a referral
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August 2023 by Hollie Chaffin
Great, honest people that do a great job. Thank you
