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March 2024 by Melinda H.
Horrible! Prescription delayed for a week and counting while pharmacist is supposedly "reviewing." When you call it rings forever and then hangs up. Transferring my prescription elsewhere. Abysmal!
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March 2024 by Maddy A.
So apparently Walgreens has taken on the Cigna customer load from King Soopers without any real capability to manage that amount of business. Here's a screenshot of my current hold time from a phone call I am ACTIVELY on with this pharmacy. *ANOTHER update! They hung up on me after answering the call and then putting me back on hold after 1 hour and 24 minutes! Absolutely abysmal! Take your money elsewhere!! **FINAL UPDATE: my second attempt tonight to ask the pharmacist a simple question ended after a TWO HOUR HOLD and someone picked up the phone and immediately hung it back up. Screenshot for receipts.
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January 2023 by Betsy W.
I have never had a good experience at this location/pharmacy and will be moving my prescriptions elsewhere. Always waiting at 20-30 minutes both in the drive-thru and when I've gone inside; when you try to call no one answers and everytime I have been put on hold for more than 30 min and finally hang up when no one answers. If I could give 0 stars I would.UPDATE: Just switched to Walmart pharmacy down the road. I called the pharmacy, they picked up immediately, and said my prescription for my sick baby was already ready for pick up less than 20 minutes after I had my doctor switch pharmacies for me!
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November 2022 by Cheri P.
Literally sitting in the drive-thru pharmacy for an hour. Very frustrating that I cannot pick up prescriptions without waiting forever inside or out. This isn't the first time. I have sat at the window at the drive-thru for half an hour, without any acknowledgment of my presence, while staff worked inside. It was not during the lunch break. I finally left. I'm sure there is high demand and low staffing issues, but it is very frustrating for the customer.
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October 2022 by Jennifer W.
There are few things in this world as frustrating as waiting on a prescription to be filled. I have been waiting over 24 hours to have one prescription filled. My app. has displayed "verifying prescription" for the past 2 hours. I have a laundry list of heart medications that I have sent to this store every month, or I would have stopped coming here a long time ago. The staff is rude, they consistently say one thing and then do another, and I've never felt even a tiny bit of compassion or empathy from any of them. They act as though everyone is inconveniencing them by needing their medication. I get that some people are impatient and annoying, but you can't take that out on everyone.
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September 2022 by FabioCabana
Super helpful associate
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September 2022 by Amy L.
Hate this pharmacy. sucks it's the closest one to my house - 15 minutes away. They CONTINUOUSLY don't fill my prescription because they don't "have enough" yet it takes me driving there and talking to them in person to get a freaking answer. It's crazy! I just waited 20 minutes in the drive thru to be told 1. They ran out a couple days ago and it SHOULD be ready by 11am and also that they lost one of my medications. I always plan to switch to good day pharmacy but it's not as convenient but this time I'm done. I'm so done with this Walgreens. They are so inconsiderate it's pathetic.
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September 2022 by D F.
My thanks to Cuca in the pharmacy who went 'above and beyond' to help me get my two prescriptions today. I am deeply appreciative.
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July 2022 by Mak P.
Carol is probably the worst customer service associate i've spoken to at this walgreens location. so rude and disrespectful and talks to customers so horribly. Sorry but if I get refunded on my credit card it can bring my credit down and she wanted to argue about it and say it doesn't bring credit down. have you ever owned a credit card before carol? maybe not all credit cards do that but some do. she had an attitude and argued the whole entire time, such an idiot with horrible customer service. get a different job if you can't handle being talked back to after you dish it out carol
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April 2022 by Alison L.
I've stuck with Walgreens for a long time. I'm done. This pharmacy 1.) mistakenly told me to be there at a certain time to pick up my prescriptions. Both times the pharmacy tech told me to come. Both times I got there (after the 23 miles each way trip) to find out the prescriptions were not ready & that Walgreens would fill them a later day. They didn't seem to care that I wasted my time on Easter no less. The recent med was controlled but my Dr literally made the due date Sun but Walgreens still wouldn't fill it until today. I'm done with you Walgreens
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April 2022 by John H.
Avoid. they neglected my life saving medication when they filled my prescription, and then were either typically unavailable or out to lunch whenever I try to come by to pick it up. No one else can get the meds. Of course no one else can get the meds. The below two. Readi should tell you all I am considering suing if there is any lasting damage as a result.
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September 2021 by Lily M.
Zero stars to the pharmacy. Like the other reviewers have stated, the staff is rude, impatient, and incompetent. They didn't want to help anyone that was standing in line and avoided customers until the line was long. The heftier woman finally came over and was in a bad mood and combative. She didn't want to help anyone and was severely agitated. My husband was there for a third covid vaccine and is immunocompromised and also has severe asthma. She and another female pharmacist teamed up and caused a scene and actually told my husband that asthma isn't a big deal and that they couldn't even get their vaccinations. Wtf does this have to do with them? Smh. We ended up leaving and getting his vaccination elsewhere. Walgreens, get your staff in check. Clearly these people don't want to be there and customers aren't happy. I'll be writing corporate. Unacceptable.
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July 2021 by Lori S.
Zero stars!!! The pharmacy staff at this location are rude, condescending and as unhelpful as they can possibly be. Please give serious thought before taking your prescriptions here - there are several other Walgreens locations in Longmont that have wonderful staff!!
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November 2020 by Erika J.
I have used Walgreens pharmacy in Denver for years for my monthly ADHD prescription with no problem. Recently moved and started going to Walgreens on Hover St in Longmont in July. It has been a challenge dealing with them each month and is getting worse. Carol B. (as listed on Walgreens..com) or Caroline (according to what she said her name was last night) was disrespectful, condescending, judgmental, and patronizing. This is not about Walgreens policy or practices. This is about Caroline's attitude and behaviors. I left the store feeling infantilized, looked down upon, humiliated,, and very frustrated to be the recipient of this treatment from someone who works in the healing professions. It is important to also note the negative energy and gloomy feeling throughout the store. The interaction with the cashier was weird. Just not a pleasant place to be. Typically, that comes from the top down. The profitability and success of a business is correlated with the social and emotion well-being of its leadership (I.e., managers, supervisors, pharmacy managers). Emotions and attitudes are contagious too. Needless to say, I will not return to that Walgreens.
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June 2020 by Joey V.
one star is one to many. today i called this store to utilize their curb side pickup. i spoke with a manager about getting my products put together to be paid for and picked up at the pharmacy drive through. the manager said the items would be ready. upon arrival at the pharmacy the pharmacist knew nothing about my order. we went to the front of the store and called the manager again, however the person who answered the phone, placed me on hold and after 15 minutes it was clearly obvious that no one was going to pickup my call so i left without being able to purchase the products that i ordered and needed, basically the staff at this location sucks