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February 2024 by Nickole Bonati
The manager Sergio is by far the rudest person I’ve ever met it shocks me that people like that are able to become a manager. He came into the conversation with an attitude because one of the employees called him last night asking a question and he said we needed come back the next day and ask him when he’s at work. Being in management myself I know part of being the leader is being available to your employees questions even off the clock and I would also never speak to costumers that way or tell them to take our business elsewhere.
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February 2024 by Robert Allen
They will not warranty your tires. They’ll look for any excuse, rotated too early or late, had someone else do it. When pressing Brian on why a rotation mattered for a road hazard warranty he stuck his finger at my face. The man shouldn’t work customer side… I’ll never return here…
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December 2023 by UCS Bremen
I bought tires through their application to receive at home and just because they did not have the receipt they did not want to install them, terrible service and attitude.
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November 2023 by Haresh Sachanandani
Bought brand new tires from this store earlier this year. I hit a sharp metal object when driving that blew out one of the tires. This store did not replace it as I did not have receipts of tire rotation even though they knew the tires were purchased few months prior to the accident. One of the folks there Sergio is downright rude, accusatory and contradicts what the other staff members say. It’s clear they don’t want to honour what they promise customers when buying tires.
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September 2023 by Kyle F.
I used to love sam's club, but they keep discontinuing the products that I like. Other than that, the prices are pretty fair, but nothing fantastic. Most things I can get at walmart at or near the same price. Imagine that... Looking at new costco as a possible alternative. We'll see....
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August 2023 by C W
0 response from Sam's tire department. Walmart corporation garbage
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June 2023 by Scott Adams
I purchased tires at Sam’s. One of the tires had a defect in the sidewall resulting in an unrepairable flat. There was still significant life/tread left that was covered under warranty. However, since I was not able to show that I rotated the tires every 6k miles with receipts they didn’t provide any credit/discount toward the replacement. Taking my business to Costco or Discount from now on.
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November 2022 by Tyson B.
Love the Sams Club in Longmont! They have a great team, they are always friendly. The manager Brian, I have interacted with several times. I love that they have self checkout and scan and go! Also, their snacks are way better than Costco!
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November 2022 by Kimber C.
This sams club always has what I'm looking for and more! I've enjoyed having one close and love the self check out option.
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October 2022 by Brandy D.
This Sam's club deli accidentally heard my 8 year old daughter's order wrong (She ordered 2 Icees and a big slice of pizza because the slices are "big"). The deli ordered and charged us for a whole pizza. My daughter told me it would be 8 minutes so I just thought they had to make more. I needed to go check a price and when I came back there was not a slice of pizza on the counter. I asked my daughter for the receipt and she said that she didn't get one. The nice lady saw me and brought over a whole pizza along with the receipt. I explained that we just wanted a "big" slice of pizza and she told me to go ask for a refund and they would probably tell me to take the whole pizza. But to come back and she would give us a piece of pizza since our order was incorrect. I went to ask for a refund and they refunded me and asked if I got my slice of pizza. I said "no" and then went back to the deli to get my daughter's slice of pizza. The nice deli lady saw me and told me to just take the whole pizza as she already made it and that she understands it is more than I want, but to just take it. As a single mom, I thanked her and thought to myself "well... I guess me and my daughter's are having pizza for dinner" and I put the pizza in the cart. As I walk toward the exit the lady that refunded me rudely stops me. "Is that the pizza I just refunded you for?, I said "yes". The rude lady said "I am letting her know that I refunded you". I explained that the deli lady knew it was refunded and it was given to me and my 2 daughters. She responds "Well... if you are going to take that pizza home, then you can get back in line and pay for it". I gave her the pizza. I then saw one of the managers and explained what happened and that I had been treated rudely. She was willing to give us a slice of pizza as the rude customer service person stood beside her but honestly as a single mother with anxiety issues, I was so upset and was just ready to leave. I felt like I was treated like a criminal, like I was stealing something that had been given to me after a mistake. I literally left there feeling like I was caught trying to steal, angry, frustrated and in tears. Not how I like to feel at a place I spend so much money at.
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October 2022 by Richard G.
I really hope this store goes out of business very soon. This location has already been identified to close once Costco opens on Ken Pratt. And, whoever might be listening from Sam's, your customers DO NOT WORK FOR YOU. This location had EVERYONE checking out their own groceries...No cashiers. This location is dead dead dead.
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September 2022 by Heather Davy
Everyone is so kind and friendly at this store. The managers are being super professional even while a guy has a meltdown at the entrance about items not on his receipt being in the cart.
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August 2022 by Victor C.
She is the most abuser , disrespectful. Gross mediocre person in Sams Club Longmont .
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July 2022 by Jan M.
Sales/Customer Service have always been very polite and helpful. Love the self checkout saving so much time waiting in line for a clerk checkout. Many items available that are not in Costco.
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May 2022 by Stevie Ware
Go here at least once a week lot's of interesting food to buy...