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January 2024 by Heather Orback
No staff showed up and when we called customer service they did not even recognize the lab site.
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January 2024 by Tim Gaines
Located in the very back of the grocery store, GPS made it confusing. Quickly in and out, friendly staff.
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December 2023 by Kim D.
Absolutely do not recommend going to this location. I went in for two tests. I had paperwork for one but was told from my provider they could look up the other request. The tech was a younger lady with dark hair. Didn't catch her name because I was so shocked at her tone and behavior. She was extremely rude and wouldn't listen to me at all. She flat out tried to argue with me. She talked to me in such a rude manner that I walked out. She yelled at me as I was leaving saying I was asking her to not follow rules. Ridiculous behavior!! Extremely poor customer service. She accused me of asking her to perform a test that I didn't have paperwork for and was not at all listening to me. Worst experience EVER in healthcare. Unreal that companies hire people like this to perform patient care. Go somewhere else unless you enjoy being treated disrespectfully!
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November 2023 by Kristi Hughes
I went in today for blood work and was helped by Jolene and Laura. Both were absolutely fantastic. Very friendly and patient since my dr was not in their system and they had to work harder to get the dr's orders. Never felt anything when Jolene drew my blood!!! Thank you!!!!
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November 2023 by Jessica Theis
Make sure you have an appointment before you come, even though the website says that walk-ins are welcome, they won’t see you unless they have an appointment slot available, which is highly unlikely.
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June 2023 by Liv Leask
I had two visits here (12 viles each time!), and after reading the reviews I was quite nervous. There was either no or very little wait (I had appointments both times), Michele was friendly, quick, and the draw was actually pretty painless which was definitely appreciated!The first time I had to bring my 4 kids in with me which was not ideal, however it was easy for them to wait in the waiting area for me without me feeling like they were totally unsupervised (since they were only a few feet away).I felt the need to review since it hopefully helps alleviate someone else's anxiety about this process and the location.Its also located at the back of aisle 3... just in case someone else is a nuffy and couldn't find it like me :)
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April 2023 by Hannah Segovia
Very rude woman working here. Their website said they accept walk ins. She didn’t say hello or anything. Just said they are fully scheduled for the day and do not do walk ins. She seemed annoyed that someone even tried to do a walk in and said she is the only one there. I’m sorry but that is a company issue not a customer issue. Very unprofessional no apology or anything.
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March 2023 by Mackenzie B
This company cost me a new job.The woman working told me I could return with a new collection code from my employer as I was unable to complete my drug screening when I came in. Turns out this was against the rules and the company would not reconsider as the screening was marked as a refusal. Absolutely do NOT go here. They clearly have no idea what the policies are for screenings and if they do they won’t relay them to you.
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January 2023 by Jeffrey Levin
Check in was easy. Very short wait time, a couple minutes only (with appointment). The staff was very kind. Overall as good of an experience as you could hope for.
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November 2022 by Jordan S.
One of my worst experiences in health care. the first person did her best to help, but the second woman was one of the rudest people I have ever met. Also the most painful experience giving blood in my whole life. it was excruciating. Never stepping foot in there again. I don't usually leave reviews, but this needed to be said.
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October 2022 by Kathleen Falcon
Just relating my family's experience, since the same mishap has happened three times now at this location. Our doctor sent orders and we scheduled an appointment online each time for bloodwork. Each time we were told that the doctor had not sent the orders after arriving on time for our appointment. It happened again today and we were unable to get the test done. This time our doctor sent me confirmation that they had indeed sent the orders to the correct fax number 3 days prior. Our doctor sent the orders again and we will need to go again tomorrow for another appointment scheduled online. I don't know who is at fault, but I do not see a way to confirm Quest received the orders, on their website, before showing up for an appointment. There isn't a way to call them. I would go elsewhere, but they are the vendor my employer uses if we want our lab work covered completely.
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October 2022 by Katelyn
This place is very unorganized. People with appointments waiting an hour or longer just to talk to someone even after virtually checking in. There’s 0 communication, this place is gross and unsanitary
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September 2022 by Alex Visser
Horrible. The woman working here today was condescending, superior, and all around awful. Walk-ins are NOT welcome, they are verbally berated and treated like they are less than human. When I couldn’t quite fill the cup for a pre-employment drug screen, the intense condescension continued and after I apologized, she gave a superior laugh as I left. If Quest Diagnostics had ANY sense, they would terminate this woman, or at least put her in a role she never saw a customer again. I decided to do my drug screening with another company much further away in Boulder to avoid dealing with this awful person again. Avoid this location at all costs.
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September 2022 by Alex Pedicord
Didn’t experience any of the problems I saw on previous reviews. They staff was punctual and courteous! They got me in for my appointment right on time and I was in/out in 5 mins.
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August 2022 by Alex V.
Horrible. The woman working here today was condescending, superior, and all around awful. Walk-ins are NOT welcome, they are verbally berated and treated like they are less than human. When I couldn't quite fill the cup for a pre-employment drug screen, the intense condescension continued and after I apologized, she gave a superior laugh as I left. If Quest Diagnostics had ANY sense, they would terminate this woman, or at least put her in a role she never saw a customer again. I decided to do my drug screening with another company much further away in Boulder to avoid dealing with this awful person again. Avoid this location at all costs.
