Lowe's Garden Center has been improving its service and inventory, earning more positive reviews from customers. Staff like Chris from paint is praised for being patient and helpful, even taking time to assist with items on top shelves and repair materials. Customer service is also highlighted by experiences such as retrieving lost items from self-checkout. The store’s management, exemplified by Michael, shows care and compassion, helping customers with issues like fencing and making a positive impact. Customers appreciate the good product availability for home projects, though some mention that staff can sometimes lack training or be hard to find quickly. Overall, Lowe's is becoming a better place for shopping, with friendly employees and helpful service, leading customers to consider it a reliable store for their needs.
Michael, the manager, at Lowe's went above and beyond tonight in helping us with a fence situation. He listened well, demonstrated compassion and made the situation right for our family. I had happy tears. He has made me a customer for life at Lowe's!
June 2021
Phoned several times t garden shop. Put on hold for 10 minutes. Noone ever answered.
October 2020
I needed some things from the paint department. I was helped by Vicki. She was so helpful and informed me about the product I was considering purchasing. Great customer service on her part and much appreciated by me.
