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March 2024 by Lexi Burgio
Shoutout to Ricky who personally went to our location to earn our small business’ business! He’s polite, knowledgeable, and goes the extra mile. As small business owners who are focused on their business, we weren’t aware of business credit. He explained the ins and outs, and helped us take the first steps to establish it! He made the process easy and literally applied for a CC within minutes. Now, we are working with the bank to help our growing needs. We had no clue who this bank was until Ricky put them on the map for how resourceful and useful they are for business needs! We greatly appreciate you stopping in and chatting. Look forward to continuously working together!
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November 2023 by P Van Dorn
Excellent service!
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October 2023 by Robert Webb
Horrible service in here I was sent a new customer identification form from another FIB branch and they refused to notarize it in here. The guy was rude and it was ridiculous there was not a customer inside the building at the time as they were not even busy. Pathetic way to show the public how you operate, don't go here they treat you like dirt.
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November 2022 by JuLi Ssa
This used to be great western bank. Same people very friendly.
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August 2022 by Glenn Hawkins (Glenn)
Best bank by far. So friendly, knowledgeable and helpful. Alejandro and his team are the BEST!!
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June 2022 by Nikki Helsley
Since the switch to FIB, nobody answers the phone, ever. I cannot get into our business accounts online and nobody will answer the phone. When I call the 1-800 number, I sit on hold for 30 to 40 minutes at least with still no resolution. I am beyond frustrated. We have been discussing closing all of our accounts and switching banks for a while now and this is exactly what we needed to cement the idea.
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May 2022 by Tara
I loved Great Western Bank! I e been with them for years! But this new bank is HORRIBLE!! Their customer service is Absolutely Ridiculous!! I waited the first time over 20 minutes never spoke to anyone so I hung up. I called back and was on hold for 38 minutes before I spoke to someone then was put on hold again for another 30 minutes then wasn't helped out at all!! I am switching banks immediately!!
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April 2021 by Heath Burchill
Banked with them for 15 years. They treat you really well with a personal touch. I have even had the Bank President stop by at my office several times to touch base.
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May 2020 by Jenni Kossack
wow! This is the second time I deposited a check thru this branch and had it go into someone else's account! Last time I dealt with 4 overdrafts. This time, I caught it right away. Unbelievable! I never had this happen at the Louisville branch and some how, they don't check the name on the account! Super upset.
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June 2019 by Patty passion purple
I tried to get money out of our business account, in Debbie call my husband to make sure I was supposed to get the money out she's being harassed me making me feel like a criminal...
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November 2018 by Myron Huey
Always friendly. Always helpful. I highly recommend this bank.
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July 2018 by Dyland Wilson
I hve banked here and boulder branch for 6 years.
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June 2018 by Dan F
Stopped in today to open a new account.
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September 2017 by N AT
Wonderful staff. They went the extra mile to assist me with my concerns & questions. Great customer service! I am a happy long time customer. Nancy 😊
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August 2017 by HP LLc
I am sitting here at the bank and ran out of gas with the manager telling me they don't cash checks at the window. Why?
