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January 2024 by Victoria Harvey
went to a free woodworking class here today. what a nice freebie! teacher was so good! But the whole store is great because of their staff and the attitude towards customers and the advice they give.
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January 2024 by Molly {Rosemary} McGee
The opposite of "helpful"Ordered stain online, drove over an hour to pick up the PAID ITEM. The item was not available, and I was treated like an absolute a$$hole for expecting that I would receive the item I have already PAID for. The manager DAVE is not able to handle himself, and should look for another line of work where comprehension isn't such a big part of the job.
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January 2024 by Chris A.
I bought what was supposed to be a new sump pump and when I open the box someone had cleaned it not go well and the pump was clogged with grass. and the pump had scraps from prior use. won't shop here again.
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January 2024 by AG
This is a true hardware store! Whatever Home Depot and Lowe's don't have, ACE will have it. Even Home Depot and Lowe's employees will admit that fact and recommend you go to ACE. Only negative is what you find there maybe a bit pricey but not outrageously pricey. "ACE is the place for the Helpful Hardware Folks" (or however it goes) is definitely correct!
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January 2024 by G. Loken
Manager Steve wouldn't allow my service dog into the location claiming he could tell he was not a real service dog. I will not be shopping at this location anymore after 20+ years of shopping here.
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December 2023 by Nicolette T.
I'm amazed at how thin the stock is at this store. I wanted a small whisk broom. Nope. That would be a special order. I wanted some tan premixed grout (something I routinely bought for crafts in the Ace in tiny Carbondale, Co). Nope, only gray and white. That would be a special order, at least a week. Some heads for the Rainbird sprinkler system (also stocked in Carbondale). Nope... I didn't wait to hear about special order on that one. Kitchen measuring spoons? Nope. I am starting to think of this place as acing frustration.
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December 2023 by Brenda Sorenson
I like shopping at Ace Hardware
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November 2023 by Ron Collins
A little pricey, but if you want advice the added price is well worth the assistance you get here.
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September 2023 by Shantell Medrano
This review is actually for the post office inside of Ace. I didn't actually shop at Ace. But the post office staff at this location is very friendly.
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August 2023 by AJ L
Was working in Longmont and needed a special tool. Headed to ACE and was greeted the moment I walked in. Was asked if I needed any assistance. I described the tool I needed and was directed to the exact spot. They had just what I needed. Great experience. Another wonderful small business that needs our support.
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June 2023 by Brody Goodman
These guys have made a customer for life! I bought a very expensive pellet grill/smoker from them back in Dec ‘22 and had a lot of problems with flare-ups. Anytime the grill went over 350, if there was any grease it would light on fire, which made it pretty useless as a grill. I worked with the manufacturer for months on this issue and they ended up being mostly unhelpful. I had resigned myself to the fact that I had an expensive piece of equipment that was defective and only going to perform 50% of the function it was intended for.It never occurred to me that Ace would be willing to replace the grill for me after 6 months. Fortunately it did occur to my wife and she asked them the last time we were in. The wonderful person working the grill section, June, said she didn’t know for sure, but she took my information down and said she’d have someone call me back.I pretty much put it out of mind and didn’t expect a callback but the next day Veronda, the department manager, called me and apologized for the experience and said they would be happy to replace the grill! I just had to bring in the old one.STILL not wanting to get my hopes up I loaded the grill into my truck the next day and took it to Ace. David helped me pick out my new grill, process the return, pay the difference, and to top it all off…setup the FREE build and Delivery for my new grill. He and a few of the great team over at Ace helped me get the old grill off my truck, I drove away, and I had a beautiful, AND WORKING, grill sitting on my deck in two days.This level of customer service has exceeded all my expectations and has restored my faith in hardware stores. Corny but absolutely true. Thank you Ace!! I am going to eat my amazing smoked burgers now. ?
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June 2023 by Brody G.
These guys have made a customer for life! I bought a very expensive pellet grill/smoker from them back in Dec '22 and had a lot of problems with flare-ups. Anytime the grill went over 350, if there was any grease it would light on fire, which made it pretty useless as a grill. I worked with the manufacturer for months on this issue and they ended up being mostly unhelpful. I had resigned myself to the fact that I had an expensive piece of equipment that was defective and only going to perform 50% of the function it was intended for. It never occurred to me that Ace would be willing to replace the grill for me after 6 months. Fortunately it did occur to my wife and she asked them the last time we were in. The wonderful person working the grill section, June, said she didn't know for sure, but she took my information down and said she'd have someone call me back. I pretty much put it out of mind and didn't expect a callback but the next day Veronda, the department manager, called me and apologized for the experience and said they would be happy to replace the grill! I just had to bring in the old one. STILL not wanting to get my hopes up I loaded the grill into my truck the next day and took it to Ace. David helped me pick out my new grill, process the return, pay the difference, and to top it all off...setup the FREE build and Delivery for my new grill. He and a few of the great team over at Ace helped me get the old grill off my truck, I drove away, and I had a beautiful, AND WORKING, grill sitting on my deck in two days. This level of customer service has exceeded all my expectations and has restored my faith in hardware stores. Corny but absolutely true. Thank you Ace!! I am going to eat my amazing smoked burgers now.
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June 2023 by Tea Morrison
Literally the worst experience I’ve ever had at one of these stores. I placed an order for a item that was in stock at the store and I could pick it up today. I drove all the way from almost Fort Collins to Longmont to come get them and at first they tried to give my order without saying anything about the ONE THING I DROVE ALL THIS WAY FOR and when I asked they said they don’t have it in store. The cherry on top was in order for me to cancel and get my money back I would either have to wait for it to come in in serval days and have it canceled or cancel my entire order and rebuy the rest of my order. Luckily I had enough to even be able to repurchase everything THAT WAS ALREADY PAID FOR! The employees were nice and tried, but I so severely frustrated and disappointed and will NEVER be back here!!!
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June 2023 by Crystal Lorich
Went in looking for something that said in stocks but wasn't. Still bought a kid pool. I usually love going to ace hardware. However, this time was different. As I continued to browse the store I continually was.folled by one of the associates. She kept asking if I needed help. I feel she targeted me and my family as shoplifters. I did not like this at all. My family is not people who steal from anyone. I ordered setting online today for curbside just because I don't want to feel follow by this woman again.
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June 2023 by Crystal L.
My family and I went to Ace Hardware yesterday evening. Normally I love shopping there. This time what I went in for was not in Stock like the website said. We ended up getting the kids a pool so not a complete waste. What I really didn't like was the sales associate Who decided to follow us around everywhere? We went in the store constantly asking me if I needed help. I know the story pretty well. However I feel she was watching us to make sure we. Weren't shoplifters and we are not? I feel very disrespected by this store. All of a sudden things have been great for years been going in there for years spending all sorts of money. Did I mention I'm also one of their rewards members. I mean come on man I get it. People probably steal from your store but I'm not one of them and I don't like being singled out. I was there shopping with my 2 kids and my husband looking for a watering. Can? That was not in the stock ended up getting a pool but being followed the whole time. What the heck