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December 2023 by Meshell Calderon
I will never put money to that bank because once you do can't it back. I opened an account in May of 23 and I had been depositing large sums of money for months and using for business, but I had my identity stolen and I cantacted the bank to file fraud transactions and it was a couple of months worth. In October the froze my account and I was blamed for the chargers I didn't make. So I had a couple thousand dollars in charges that were made by someone else, from a job scam they got everything price from me . You know w4 was fake, direct deposit was fake the company was fake so I contacted the police and filed a report and the police responded back, 4 hrs later with statement stating that it was a legit identity theft done by a group of people out the country. I gave the police report to the bank when I disputed the charges. I was originally told not worry my debit card would be coming in. But before the card even showed up the fraud department put hold on my account, which is where all my money goes to from working. I am life insurance agent and Everytime I write a policy that money went to that account. I am. A single mother and I can't even put food on the table. I can't work because I have become so depressed because if work I am. Not going to get the money anyway. They have claimed it was me trying to scam them out money by stating identity theft. So I was told in September that I just had to wait for all the transactions to clear however many that. Were out there still waiting to come in. Mind I can't use the account but the person who stole it could and by the time everything is done and out several banks one is overdrawn and us bank which started out a couple thousand dollars is down to $659.00 and I have called the multiple times and have been told the account is open, it's closed, it's on hold a check is on its way. But I just found out today that the fraud department has hold and that they don't have to take it off. It's been 3 months and I can't pay my bills I am having too go on public assistance, also today I was point told that had I not had use the money and filed false charges I would still have all my money. It's there some legal ramifications from all this. The police verified it and the worst part is I getting to loose my job because my credit score has tanked. I can't even by Christmas presents for my kids, food for Christmas dinner or turn the electricity on because I have no money and what I have left after this has happened is apparently a2 years of this that had been going on with someone taking credit in my name and loans and it's same group of people and they have been working up to a larger haul. I am so stupid and just don't bank with them. Please don't stay with them and think you can trust them with your money. Once it's deposited it is there's.
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August 2023 by Shereen M.
US Bank replied with the same bait and switch technicality, although they on more than one call assured me eligibility, they knew from the beginning but deliberately ignored informing me till the end of 6 months. They sent the offer to an existing customer with existing checking account and ask to sign on line banking to complete the opening of the promotion account, does anyone see the scam here. It is the worst and US Bank should be held responsible for misconduct and misrepresentation.
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January 2023 by Lynne Brohl
A thank you to branch manager Darlene Kirk. We had a stressful family situation we had to deal with and she actually dropped everything to help us. Very knowledgeable and professional.
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November 2022 by Arjay Jones
READ THIS: I have been with US Bank for a LONG time. Every time I try to withdraw my own money, I am asked why and what is it for. When I have an outstanding record with the bank, am on the highest level you offer for service and have more accounts with you than I can keep track of, I expect you to respect my privacy when I say, "it's none of your business". Today, I checked my account before I went to the bank and the funds were available. The bank would not give me my money. I am in the process of speaking with a manger. US Bank has waisted my time. OPEN YOUR ACCOUNT ELSWHERE. My first public review ever. I am so disappointed with US Bank.
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August 2022 by Jamie Robinson
Every time I go through the drive thru at this branch I wait at least 14 minutes. Today it was 25 and I missed a few errands and was late for work.The tellers kept telling me what a line they had inside each time I hit the call button. Ridiculous. Been a customer for almost 8 years now and wondering if it’s time to look elsewhereVery frustrating
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July 2022 by DMA Dempsey
Abysmal customer service. Confused and incapable employees. Zero prioritization of costumer experience. I have to think these bank employees would rather be anywhere else given how they treat their customers.Don't bank with US Bank. They don't care about you.
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June 2022 by Barsha Dahal
I went to deposit $2720 on 04/27/22, around 5pm , The teller short counted my money by $100. When he came back from counting he said I had only $2620. Me and my husband had counted twice before going to deposit . We were surprised that the teller shorted the money by $100. However we told him to recount , still $100 short . My LO was being fussy so We had to come back with the money to recount in the car coz the teller was staring at us thinking we were wasting his time . It have had this happened to me once few years back but I didn’t think bank could do mistakes so I let it go . But this after happening to me again I am not liking us bank so much .
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April 2022 by Jean T.
This is my local branch, and it's a small, friendly place. While staff turnover seems high (there are always new faces), service is consistently good and sometimes has gone above and beyond. This branch has a coin counter, which is excellent. I have been bringing them my piggy banks for many years. You do need a US Bank account to use this service. They were awesome during the Covid lockdown, using the outside pneumatic tubes and cameras to conduct business that couldn't be accomplished by the ATM. They didn't allow anyone except employees inside the building, so they did what they could. Things are back to normal now, including the hats on the crew (wall picture of a rowing team). Currently, they're wearing Easter bonnets :)
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February 2022 by Michael Mulholland
Moving our accounts from US Bank. An employee just went to cash her paycheck here. Such an unpleasant experience for her. She had to call me to arrange to have the US Bank teller Sam Hughes(?) OK the check to be cashed by calling my wife. Then even after that call our employee said she was interrogated and had to pay $7 to have her check cashed since she was not a US Bank customer. Consistently horrible service from USBank branches.
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December 2021 by Sumir Chawla
I had the worst banking experience with US Bank Lonetree branch CO. We opened an account with them hoping to get $400 (States Farm alliance) as the bonus after having direct deposits for 2 months.We opened an account in September and it has been 1 month since we are following up with them on the bonus. Sent multiple emails but did not get even a single response. We visited the branch multiple times but we were told that they have some system issues and someone is going to submit promotion bonus for us but even after multiple follow-ups, nothing has happened.I have been a customer of Chase since last 6 years and never faced such issue. US Bank's customer service is not at all at par with other banks. I am really not sure why no one is taking this forward.
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December 2021 by Brenda Montes
Avoid this branch. Horrible experience. I deposited a large amount of cash using their lobby atm. The atm took my money however it did not get deposited Into my account. The branch was unable to do anything for me , all they could say was “call the 1800 number” I felt so hopeless. Several days and weeks later I tried to reach out to the branch manager Jesse Martinez via email and phone to get an update on the issue and no response !! He ignored my calls and e-mails. And supposedly when they did try to call me “my number was disconnected” There was no courtesy follow up. Horrible customer service. I do not recommend the people working at this branch.
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November 2021 by Ekaterina Efremova
I come across scamby US bank. I have got an Exclusive offer- open checking account, put 2000$ and get sign in bonus 300$ within 90 days. Oh yes, the consultant in the brunch saw this type of offer 1000000 times and she opened my account, even entered the unique confirmation code. I did paperless and already 5th month after opening an account. NO BONUSES. I do not recommend to waist your time in here. Me and my husband lost the opportunity to invest 4k$ in something more reliable. Do not recommend!Closing my account and will never recommend this bank.Update. I tried to figure out the issue, arrived to us bank 14680 W Colfax Dr, Lakewood, CO 80401 and again a service advisor could not answer our question, I asked the branch supervisor, but she had a meeting. We were promised that the branch supervisor will give us a call. It was last week. Audio service
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August 2021 by Ankit shah
I have been a customer for US Bank over 6 years. My Dad has a joint checking account with me at US Bank. I tried to get 3 foreign checks deposited back in March 2021 and they still have not deposited it. I've reached out to Jesse many times now and gave him a copy of the 3 checks. I just feel this branch doesn't care or they are so busy that they will never follow up. Which Bank in US takes more than 4-5 months to deposit money into your account??Update 7-22: Branch Manager confirms the checks were not directed to the correct department and can't be located. Wow US Bank fantastic job on losing my checks!! I wish I could update the review for 0 stars!!
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June 2021 by Sonya Wentz
I can understand being busy. But when I arrived at this location there was only 4-5 vehicles in the parking lot and no one in drive thru. I was never greeted had to call and send in the tube to get a deposit slip, which took 5 mins to get. Then took 10 minutes to get my receipt. There excuse was there was a long line in lobby. I worked at banks before and it never took more than 3 minutes a transaction. Disappointed think some training needs to be redone.
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June 2021 by David Wright
Horrible service, closing everything out today!Sad day, I've been with them over 40 years, but no more.
