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March 2024 by Krista Biondini
My Fiancé and I talked to a professional young man about the poor quality of my temporary engagement ring. We were both kind and before I could finish my sentence lori the old unkind, unprofessional manager stepped in. I thought maybe she was having a bad day but since reading all of these comments my judgement has changed. My Fiancé bought my ring in November 2023. He asked about how to care for it and if it would tarnish. The woman that helped him said that it was 100% sterling silver and it would not tarnish. He was also told that crystal can not get wet. I have always removed my ring before cleaning or washing my hands and the bottom of my ring is turning copper. I was not looking for a replacement I just wanted to know why we were told it would not tarnish? Lori said there was nothing that she could do and that none of her staff would have told us that it was sterling silver. Lori is not suitable for this management position as I would not make something up, she had a bad attitude and instead of assuming I wanted a replacement she could have asked or let me finish my interaction with the young man that was helping me. The ring was quite expensive for being poor quality. Unless you want to spend $100+ for a ring that will tarnish and the crystal possibly falling out I would not buy anything from swaroviski. We wanted my ring to last a while. I work with children and I'm constantly using my hands. So this is just a bummer.
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February 2024 by Megan Reece
We had a wonderful experience working with our retail associate. He was so kind, easy going, and not pushy. We paid for our watch, and he went to the back to remove a link.His manager, an older white woman wearing black came out. She proceeded to ask a series of weird, rude questions to my family. She wanted to know if my son was paternally my husbands. She kept mentioning how young we were to have kids, and then asked us both (separately) if we liked being parents. She kind of ruined the experience for us. I don’t know if she suffers from something that makes light conversation hard for her - but she dropped the ball. We were appalled. I’ve gone back and forth on if I should return my $500 watch after such a weird conversation. We left feeling so uncomfortable.
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December 2023 by cristina perez
I had a wonderful experience shopping at this location. Lori helped me find the perfect gift I was looking for. She was super helpful and sweet. I wasn't exactly sure what I was looking for, Lori showed me plenty of options. I will definitely be shopping her again!
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December 2023 by Faith Joleman
Christian was so kind and helpful! He had the best advice and helped me find just what I was looking for and even had recommendations for later!!✨love it!
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December 2023 by Ngan Le
The old lady who seems to be a manager is racist and aggressive toward Asian customers!!!
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October 2023 by Karen Sanchez
Christian was amazing while helping me find the perfect necklace! Christian and Seth were also super nice and welcoming! Wonderful service and the store looked beautiful and clean :)
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September 2023 by Aaron Fankhauser
Lori and Seth are extremely helpful and always make me feel like a valued customer. The store is always clean and products displayed impeccably despite all the customers leaving their fingerprints on the merchandise and messing up the displays. Not sure why the store decided to take away the display glass to prevent this. All high end jewelry stores have their merchandise behind display cases. Either way, this is still my favorite store and will continue coming back because of the wonderful customer service.
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June 2023 by Christina Pasko
Very nice store! Great selection and excellent customer service. Seth was was very professional and knowledgeable making the shopping experience a delight! Highly recommend
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June 2023 by Brent K
Pierce is an awesome sales associate!!! Great experience ? very knowledgeable and also a fun guy. Highly recommended.
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April 2023 by JJ WBC
Very helpful in replacing a new bracelet that list two stones within a week of purchase.
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February 2023 by Bruce Salimi
Great items and good sale prices.
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December 2022 by Whitney Robinson
I always shop at this location, I went in the store and asked for a specific product, the salesman grabbed the product and set it aside mentioned it was the last one. I confirmed i would be purchasing. As i was still shopping around another customer walked in the store and seen the product that was held for me and said they wanted to buy it. The salesman mentioned it was spoken for. Few minutes passed by and Lori the manager, sold the pair to the other customer knowing they were being held for me because it was her friend. This was the WORST customer service i have ever experienced! Lori was whispering To the customer that ended up buying the product from underneath me. Lori was very unprofessional and inconsiderate. This has left a very sour taste in my mouth, i will not be returning to this location. If i were you i would avoid this location at all cost if Lori still remains the manager!
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June 2022 by Rob Hughes
Ordered Baby Yoda, quick delivery, thanks!
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May 2022 by Nods Nods
Great experience! Christian was so helpful and had such great energy! Will definitely come back here again!
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April 2022 by Kendra Brummund
Everyone is always so wonderful when I visit that store.