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July 2024 by Erin Jandebeur
I had my tire patched here. Why would you remove so much air IN EVERY TIRE they are all lower than the recommend PSI?!
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June 2024 by Rumel Tomiampos
Great experience. A+++
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March 2024 by Chris S.
We were pretty excited about this trial membership, just to see what Sam's might offer that Costco doesn't. Though we found a few gems, the lack of healthier, organic options in this day and age is astounding. My wife said she feels like we're back 20 years with the food options. Lots of cheap, unhealthy stuff, poorly displayed and little to no help. It's definitely a large Walmart w a few deals. We'll give it a few more runs over the year, but it just feels like a low budget Costco.
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March 2024 by S L.
Can I leave 0 stars. We bought noodles and company gift cards for Christmas for my granddaughter. When she decided to use them she was told there was 0 balance on them. Of course Noodles said they could not help us and to go back to the store where we purchased them. When we went to Sam's we were told under no circumstances would they return our money and to go back to Noodles. Sam's sold them to us and not only would they not provide a refund they gave us no resources on how to get our money back. I am a member at both Costco and Sam's. I know Costco would have handled this immediately and offered us a refund. This is the reason Costco is packed ... their customer service is top notch along with their outstanding variety of merchandise... and why Sam's is always empty and continues to look like a picked over department star during the peak of Covid. We've been members since Sams started and have decided for the first time in decades not to renew our membership. This is a testament to what they've become!!
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December 2023 by Stephen T.
Not a great experience, and this will be long. My wife and I bought gift cards last year at Christmas. We went to use them and were slightly embarrassed when we were told they had no balance and we should take them back to where they were purchased. I did so and was told by a man that was called over to call the number on the back of the card and they would help. Called the number only to find out that you can only check balance and find locations. Being on the parking lot went back inside to see what could be done. I asked the young lady at the service desk and she said that they could not be returned. I asked to speak to a manager. After a minute two men approached me and stood on the other side of the stanchions and the younger man "said sorry it is not our policy to return gift cards and it was written online and behind the register". I was not having a good day and having been in customer service for decades kind of had a melt down. First don't bring two people kind of seems ready for a fight and need back up, second approach me and introduce yourself, third ask questions on what is going wrong don't just start with it isn't our policy, fourth be empathetic tell me you understand how frustrating it must be and explain you would like to help but can't. I.E treat me like a person. When you tell me it is our policy that is simply telling me I don't matter and you don't want to help. Like I said I losted it and threw the cards at what I thought was a trash can but it was a shredder. I was then asked if I was going to pick them up, which I replied no. I was then asked to leave the store and told we were adults and I needed to respect him. I don't blame the young man I just feel no one taught him customer service. I then picked up the cards and left. I felt really bad and tried to call the store to apologize but the after choosing the option to speak with an associate it rang and rang and was never answered. I tried 3 times and was never answered on either of the three. I certainly apologize to the young man for my actions. I just wish people that tell me I need respect them and be an adult would understand it goes both ways and a little empathy would go a long way. I can't speak for my wife but I am done with Sam's Club but maybe you can fix it for others going forward. I also would like to mention I recently lost my 22 son and have been dealing with severe grief. Not an excuse for my actions but just to say you never know what someone is going through and empathy goes a long way. Hopefully this is used as what I feel it should be a teaching moment and not another excuse to say the customer was crazy, best of luck to your team.
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October 2023 by John B.
Too pushy at checkout.... I'm already a member spending money, don't act like car salesman when im checking out constantly trying to upsell me on memberships, cards etc. Just leave me alone and let me get my shopping done. Wow i can get 5% back on gas, always massive lines, that 5% ill lose on time waiting alone. I'll gladly pay more to go to an empty gas station, perhaps put more pumps in if you want me to entertain that idea. Also I wish they had shopping carts with better setup for kids. We have a hard time shopping here because my son is a handful and never wants to sit in the cart. At home depot they have a car cart which he loves and the only place can shop undisturbed.
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July 2023 by David M.
Stood in line for 10 minutes to buy a $1 soft pretzel. When I stepped up to order, the employee walked away to do something in the back for 3 more minutes. Finally ordered my pretzel and was told there were no pretzels ready, and in the 13 minutes I was standing in line to order, an order for 20 pizzas came through and they were just getting started on those. I was told that their conveyer belt oven would be tied up for about 20 minutes until all those pizzas were cooked until they could throw my pretzel in. Apparently, there was no way to place a pretzel on the same conveyer belt among those 20 pizzas. So I walked away with nothing after waiting 15 minutes to be rudely told I'd have to wait another 20 minutes for a pretzel. I guess I give them credit for not just taking my order and making me wait with no explanation, but if that's the best thing I can say about the incompetent staff, Sam's Club is in deep trouble.
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March 2023 by Mak K.
I had a number of bad experiences in Sam's, but today was the last straw. I went to get gas. No real line today, but I saw 5 open spots on the other side of my fuel door. I flipped around like I have many times. I scanned my phone, to pump gas and a man named Dennis working the pumps told me it was a one way. I explained I didn't know and I would make sure to not do this next time. Instead, he went and turned off the entire pump for me and the customer next to me because "I didn't follow his rule". I couldn't believe how horribly it was handled. After going inside to talk to a manager, I was told they can't do anything because that is what management tells them to do. The one star is worth it because I went directly over to Costco and had a better experience my first time than I ever had at Sam's. Help yourself and go to Costco, I promise you won't regret it!
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March 2023 by 7 7.
Guess Walmart cant afford hoses that reach both sides of a car that have been around for decades now, so getting gas after 9am takes 20+ minutes always backed up cuz with half the pumps empty, potholes big enough to cause damage who cares years later still there, not open 24/7 because why be efficient when you can try & get em in during shopping hours. squeeges? what are squeeges typically there never out when its literally the guys only job by 5 minutes after open they should be out but the managers grandpa cant even do that. I go to gas stations to fill my tank and clear my windows when needed in an effcient manner not to be harrased by the stores managers grandpa. but what chw gonna do these parasites are the only place left to shop. Costco not much better I hold both cards & just go to the one closest when I need a fill up. costco has modern hoses and no potholes but no squeeges lmao. merica ef yeah oh the 3 people paid to treat me like a criminal but only 1 to accept my cash to check me out is a great way to say F U to customers, no I wint use your robots without an employee discount the shear audacity of this "company" is amazing they actually think people patronize them by choice. how bout sending the 3 receipt checkers that treat customers like criminals to a register?
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January 2023 by J Bee
Mixed bag. They were able to resolve the improper installation and balancing done at the Castle Rock Sam's Club location. When I needed another balance and rotation, they wouldn't take walk-ins at all so I had to wait several weeks for an appointment. When I got there for my appointment, they were only working one bay. The work was done fairly quickly, but when I asked how things went the tech told me one wheel had 2 hub centric rings so he didn't install the second one.I had aftermarket wheels on my car for many years and usually do my own rotations, including the previous one, so I was very surprised to hear this. I asked him to get me the "extra" ring which he went in the back and brought to me.When I got home, I checked all my wheels and sure enough, one ring was missing. What must have happened is one stayed in the wheel while another stayed on the hub, confusing the tech. I had been the last person to rotate the wheels and would certainly have noticed if I tried to mount a wheel with 2 rings, and regardless the tech should have noticed that one wheel he mounted had no ring. So I jacked up my car, pulled the wheel off and installed the ring myself.I do appreciate that he told me what happened so I could diagnose and resolve the problem myself. And he was pleasant to talk to. But he really should have figured this out himself.He might not have much experience with hub rings, so I tried calling back a few days later to let him know what happened. But the tire center phone rang for a couple minutes until someone just picked it up and immediately hung up on me. Not professional at all. So I hope he sees this review.I have also gotten conflicting information from the Tire Centers regarding their policies, which even the managers don't seem to understand. For example, I was told that once you buy any tires there, they will rotate and balance tires on any car you own, even if you got the tires somewhere else. And I was told that if your membership ends, they will still balance and rotate tires you bought there free. But both of those claims have been denied by other Sam's Club Tire Center employees.The Costco and Discount Tire locations I have used seem to have better trained techs than either of the Sam's Club Tire Centers I went to.
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January 2023 by Jinx F.
Today I went to Sam's Club to pick up 2 orders. After waiting for over 10 minutes, one of the orders was delivered to my car. I told the man that I had 2 orders to pick up and the order that he hadn't brought out was big. Other people were also waiting for their orders, and when he knocked on the back of my car, I opened the hatch. Sam's Club tells you that they don't charge you until you've picked up your order. When I got home and opened the hatch, I received 4 bags of sugar and was charged $17.96 twice and $357.98 for the order I didn't get. I tried to call the store, but nobody answered. This isn't the first time I've had this happen dealing with this Sam's. Somebody needs to tell the people that deliver the orders to customers that 4 bags of sugar doesn't constitute a "large order." I'm handicapped, so shopping in the store is difficult when having to drag medical equipment with me, but now I'm going to have to get credit for the order I didn't get and what I'm afraid of is that the guy delivered my big order to one of the other cars. If I don't get credited for the $357.98, I'll file a dispute with my bank. Even though it's much farther from my home, the Sam's Club on South Wadsworth is much more efficient when it comes to bringing out your correct order. This Sam's wants to deliver your order to the trunk of your car. Great for them because you can't see what you're getting, but if you know what's good for you, tell them you want your order put in the back seat of your vehicle. That way you just might get what you paid for!
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September 2022 by Nate N.
Must've been a bad day or something waited over an hr for a pickup order, still didn't have it. Called service line, told them to cancel it since I was driving home, too tired waiting. They send a notification that my order is finally ready right before they close. I'll try again today after work, hopefully it'll be ready when they say it will be.
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July 2022 by Tammy M.
First time member of Sam's Club, really enjoy using the app so I can skip the line by scanning & go. No more waiting in lines to check-out.
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June 2022 by Gina A.
I love that this place always seems empty when I get inside! The lines move fast and the employees are helpful. I just did a pick up order and it was great! All the employees were so nice! I never have an issue with items being out of stock. There were a few things not available when I did the pick up order but it saved me an hour!
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April 2022 by Jerry Adams
Purchase a battery from there yesterday good so far.
