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March 2024 by Saori T.
I have been wearing the Road Runner socks (old model) for many years so wanted to get new pairs today. Their socks have been my ultimate favorite and wear them every day. As soon as I went in the store, Carson greeted and led me to the socks I was looking for. I liked the fact that he wasn't trying to sell me a pair of shoes or anything, which actually made me want to browse running shoes, and I ended up buying a new pair :) He gave me proper advices and suggestions so I could be confident in the purchase I was making. I then happened to mention about a discount price on other store sites, and he told me he would do a price match and gave me an awesome discount! He also re-enrolled me in the VIP family program with no charge. Anyone who's shopping at the Lone Tree location (store 304), you should look for Carson. He'll help you with good advices and a great discount. Thank you Carson!
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October 2023 by Tawnya Propp
I had a create experience at the Lone Tree store. Bryan was extremely helpful and explained the type of shoe that would be best for me. He was also very patient as I tried on (and re-tried on) different brands. Great experience, I am very happy with my new running shoes!
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October 2023 by Dale Porter
I was impressed with our Sales Reps knowledge. She helped me select a great shoe.
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September 2023 by santosh palthi
I had a fantastic experience here ! It's wonderfully spacious and not crowded like many outlet malls, making it a relaxed and enjoyable shopping environment. The assistance I received in finding the perfect pair was exceptional – no pressure at all, just helpful guidance. Plus, they have a wide variety of shoes to choose from. I'll definitely be returning for my future footwear needs!
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September 2023 by Doug Smith
I felt that Derrin did an excellent of guiding me through a posture, running video gate analysis and shoe selection. His questions were very relevant to instancing my recent string of injuries and ensuring that I got the best fit for my next pair of running shoes. After trying several different brands of neutral running shoes, I selected the Aspics Cumulus 25.
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August 2023 by jodie taylor
I love this store! We most recently came in looking for running/gym shoes for my son & were helped by a lovely girl who was bright & cheery and helpful! Thank you for helping us tie his shoes!
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July 2023 by Bryan Feola
Carolyn was fantastic! She analyzed my feet, got me fitted for custom insoles and found the perfect shoe for me. Great experience! Will absolutely return.
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July 2023 by S T
Very unfriendly staff from the moment I walked in. Acted like me requesting different sizes to try on was a major inconvenience, and at one point said they wouldn’t pull a shoe from the back unless I did their analysis first. It was the second shoe I asked to try on. I was one of two customers in the store, with three other staff present. You weren’t too busy to help me. I picked up my perfect fit at Runner’s Roost instead. I suggest everyone else do the same.
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July 2023 by Greg Palmer
This company has the slimy business practice of hiding a "VIP membership" on their sales receipts which automatically renews annually for a fee. The sales associates don't bother to tell you this, holding the customer responsible to read the fine print on the back of the sales receipt, which of course nobody ever does. I'll never buy from them again - I recommend everyone who reads this to be cautious.I just saw their automatic reply to my review, which actually made me more unimpressed. Anyone who Googles "Road Runner Sports VIP Membership Scam" will see this has been going on for years. If you actually do "bring this feedback to our retail management team", they clearly won't give it a thought. This reply was obviously sent by Road Runner's marketing team to make them look like they care. Very sad.
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July 2023 by Greg P.
This company has the slimy business practice of hiding a "VIP membership" on their sales receipts which automatically renews annually for a fee. The sales associates don't bother to tell you this, holding the customer responsible to read the fine print on the back of the sales receipt, which of course nobody ever does. I'll never buy from them again - I recommend everyone who reads this to be cautious.
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June 2023 by Ben Howard
I had an amazing experience here! The associate went out of her way to find shoes that fit my style preference that worked for my needs. The customer service was incredible and I will definitely be returning when I need more shoes. I believe it was Carolyn that assisted me and she was wonderful.
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May 2023 by Super Nova Mama
I took my family in tonight so I could get some comfortable shoes. I’ve been having some issues with my feet lately. I was helped by Carson who was very kind and helpful…he pointed me toward the right shoes and talked me into custom inserts which I LOVE. He was very quick as-well which my small children’s appreciated! I will definitely be back to get a nice pair for my husband.
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May 2023 by Dan
My daughter and I both went in to this store for a shoe fit analysis at the same time. Riley helped both of us. Riley was a BIG help, especially for my daughter who is preparing to run in the Colfax Marathon. I was already familiar with Road Runner's amazing fit analysis, but Riley's customer service, expertise, and advice was over the top! Thanks for all the help! Keep it up.
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May 2023 by Brittney Spencer
I have been needing some sneakers for quite some time now, and I chose to go to Road Runner Sports because of the location, selection, and previous reviews. I did feel bad for coming in within an hour of closing, however both members were very welcoming and friendly. I needed shoes for the gym, where I plan to casually weight lift and run. Mary came to our assistance and was incredibly knowledgeable about the types of shoes. I basically told her what I was intending to do and she picked out a few shoes to try on. It was trial and error, but she was able to fit me in a super comfortable shoe and we found out that I have two different sized feet, by a whole size! I was shocked but this had explained my issues with finding good shoes in the past. My husband and I were very impressed by her knowledge and how perceptive she was about a situation. Thank you Mary for you help and we plan to continue to come back!
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April 2023 by Jessica Chavez-Boccia
Great customer service, return policy is stellar and highly recommend getting your feet measured to pick the correct shoes for you. I was running in the wrong style for my foot. I was always picking fashion over function and they helped me find the right match