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April 2024 by madie johanning
I was looking at reviews to see if it might be worth my while to sell some clothes and possibly pick up a few new pieces. But after reading these reviews and mainly the replies from Plato’s closet. Oh my I think market place and other methods are very time consuming and irritating but the replies from Plato’s closet seem spiteful, immature, not respectful, not taking responsibility for their possible faults and more. I don’t want to deal with whoever is replying for Plato’s closet. I would gladly refer people to other options that may be easier and less stressful and angering. Their replies seem very unprofessional hopefully something changes cause all those nonsense replies to people’s honest personal experiences blew my mind. Do better “PC”
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March 2024 by Miguel Espinoza
Excellent attention
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March 2024 by Lindsey Kells
If you’re going to reject clothes, at least have the decency to fold them and put them in the bags as you found them. Not only was it a waste of my time, but now I also have to repack and refold every item. Brutal*in reply: you have every right to reject my clothing, it is upsetting that every single item was shoved back into my bags (not trash bags or plastic bags) without care or regard for their care or how they were folded prior.
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February 2024 by Pamela Spaulding
The customer service was bad
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February 2024 by Not Today
One of my favorite platos closet to come shop to . Great finds and selections for sure.
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January 2024 by Tessa Venuta
never had a good experience at plato’s closet. employees never seem to be kind and always are sassy. i understand they buy at discounted prices but they offered me $10 for a $90 jacket that was brand new with tags. go sell your stuff on depop or facebook market place!!
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December 2023 by Alia A.
During my visit to this store, I noticed a distinct lack of courtesy towards me, especially apparent as I wear a hijab. While other customers received greetings, I was conspicuously ignored. The store also had an unpleasant odor, and the prices seemed excessively high. Based on this experience, I recommend exploring other shopping alternatives.
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November 2023 by Michele S.
Aj needs a new job! Customer service isn't for you! You are the rudest associate in the store!
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November 2023 by Saquoia Jungwirth
Great service, I wish I had gotten the young ladies name but everyone there was very polite and helpful. 10/10 would recommend. Got a brand new ugg jacket for a steal of a price!
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October 2023 by kylee bankson
i like the staff at this platos. very friendly and talkative at the register. may have even made a friend! lol! but this plato’s is a goldmine for on brand clothing and for trendy little tops if you don’t mind paying a little more than typical thrift for them. pretty good end of summer sale when i visited at the end of september
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September 2023 by Beth T.
I wouldn't waste your time with this store. Poor selection, low standards, poor quality.
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August 2023 by Savanna Paine
They keep getting worse with accepting clothes. Most of the clothes I got from this exact location or another one a year ago they just no longer fit me. I was told they're trying to reach a certain demographic of younger 20yr olds and I had mainly formal wear even though I had a bunch of jean shorts and tops that I got within a year or so that arent formal, I guess at 27 my fashion taste is old and no longer within their demographic. It's back to school so they're busy but it took over 1.5hrs to tell me they won't take a single item from the bag I brought. Everyone is super friendly and on top of things but they're focused on promoting only what they want to sell for lulu Lemon event and I had 3 people tell me the same thing about it. They'll have items on racks that are stained and flaking but all Plato locations have been like this for a while. I just wish something would change to make the process easier.The co-owner's responses to any negative reviews aren't professional either, basically just gaslighting people calling them emotional for their reviews. Multiple people say the same thing for a reason, all the co owner can think of to respond is insult people.
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August 2023 by Michaela H.
*PLUS SIZE FOLKS BEWARE*Plato's closet claims to be size inclusive--not only do they supposedly sell plus size clothing, but apparently they buy it too! I was elated to hear this as I have a variety of clothes sizes XL-3XL, many of which are unworn with tags still on them. Plato's closet bought nothing from me stating that they don't purchase clothes from torrid (one of the ONLY plus size stores whose prices are comparable to free people, a brand Plato's closet LOVES to buy). Plus size folks don't waste your time trying to sell or buy from Plato's closet @ lone tree. Super disappointing.
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July 2023 by Nikita M.
I have never seen such incompetent teen employees. They were rude, lazy and just really had no sense regarding of what to buy. The store was full of ridiculously crappy clothes. It was messy and I saw clothes that literally had stains on them (and not in a cool way at all!)I brought them a tub of clothes with tags, designer stuff too. They had the audacity to say my clothes had some wear and tear, like I'm not kidding I had some super cute clothes, tube tops and even designer dresses. They took a few items saying they had too many dresses and want things like jeans. Meanwhile they had at least 4 racks of jeans that obviously are not selling. Basically they rather sell jeans for $5 then buy cool clothes and sell some cool clothes instead of the crappy smelly clothes. The owner needs to hire people that actually work instead of just standing around talking crap and complaining of customers who are bringing in stuff to the store. I used sell my clothes to Plato's closet in Chicago, they were awesome, employees pick the best items . Also I have wrote a negative review, I don't want to hurt any business, but this was the most ugly experience I have had!!! I just had to say something not be jerky, but also to benefit the business by changing their attitudes and just revamp the smelly store. I literally would like to give it a 0 rating
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June 2023 by Mary
I found lot of good things here and the employees are really nice. the store and clothes smell really bad though. I don’t know if it’s the detergent or something but it smells gross to me. It takes a few washes to get the smell out.
