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March 2024 by Sunshine Ruby
Excellent customer service!!!! Cooper the cookie Artist has won my trust and even inspired me to join the Mrs Fields rewards program!
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February 2024 by Alishia
I made a purchase on 02/14/24 @ 5:26pm. I told the young man what I wanted to purchase. He picked up a bag to put the cookies in....He put his entire naked hand into the bag and pushed open the sides and moved his hand all around the inside of the bag to open it up. I was appalled!!!! I said Sir, excuse me, I am not trying to be funny but you put your entire bare hand in my bag and moved it all around the bag and now you are going to put my cookies in it???? He became upset and angrily threw the bag in the trash. He put a glove on his hand (which he already knew to do) and opened a new bag. (Mind you....he was going to pick up the cookies I was purchasing with that same bare hand.) He put the cookies in the bag. He was "thirty eight hot with me". He was steaming with anger. Once I got my receipt, I noticed that a females name was listed in the sold by area (Julia P.). My cookies were not sold to me by Julia P. The cookies were good but this store is obviously very short staffed because every time I stop by to purchase, the staff seem to be overwhelmed and annoyed at all the customer traffic because they have to come from the back to accommodate purchases.
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December 2023 by Carla Stephens
I cannot express enough how courteous and helpful Cooper was with me. I live in Texas and my son lives in Denver. I ordered a cookie cake for his birthday and wanted a college logo on it. Cooper immediately looked up the school and texted me pictures to verify what I wanted. And, he did it all with a smile in his voice. Even though he was super busy, he took all the time with me needed and did not make me feel like an interruption. He definitely made me feel like a valued customer. They have my business from now on.
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December 2023 by Carla S.
I cannot express enough how courteous and helpful Cooper was with me. I live in Texas and my son lives in Denver. I ordered a cookie cake for his birthday and wanted a college logo on it. Cooper immediately looked up the school and texted me pictures to verify what I wanted. And, he did it all with a smile in his voice. Even though he was super busy, he took all the time with me needed and did not make me feel like an interruption. He definitely made me feel like a valued customer. They have my business from now on.
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November 2023 by Isaac Kern
Very good cookies!
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October 2023 by Pam W
love it!
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September 2023 by Quanyatta Wilson
I was shocked that my oldest didn't want an Oreo icecream cake this year. Cookie cake it is! Mrs. Fields was THE BEST! He loved his cookie cake!
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April 2023 by Bree C.
Cookies are delicious and always a sweet treat! Soft and the icing is just sweet enough! They always have fun designs as well. Just hard to go often because the employees are usually angry or rushing you to pick even if you're the only person at the cookie bar.
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January 2023 by Neal Thunder Hawk
This is my favorite place to stop because I live in New Mexico. Their isn’t no Mrs. Fields in the state of NM. I had the worse experience dealing with the kids that run the place in the evenings. I never had a pen thrown at me to sign for my transactions. I happily spend around $75 on dozens of cookies for myself and my family as I make my way home. The girl literally threw the cookies that I had ordered into the bags and tossed the pen on the counter. What kind of service is provided if you treat everyone in such a manner. Poor service from the kids that are trusted to run a business. THEY NEED AN ADULT PRESENT..!!!! SUPERVISOR OR BOSS..!!!
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October 2022 by Austin Lombardi
I've ordered cookie cakes from here a few times, never had any issues. Always tastes great, looks the way it should, and is ready on time. Only wish they would send confirmation emails when you order online.
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July 2022 by Alessandra O.
If you ever need some of best customer service- ask Cooper to make you a custom cookie cake! Cooper is so amazingly helpful, detailed, easy to communicate with and made my experience ordering a custom cookie cake seamless!
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October 2021 by Jojo G.
The manager was very mean and did not care about his customers at all. like it's not so hard to greet me w a smile geez
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October 2021 by R L.
I have been getting cookie cups for my kids' birthdays for years, from this location. They have ALWAYS done a fantastic job and gone above and beyond to decorate for the occasion. I typically order through a gentleman named Cooper and he's seriously the best! I just ordered a bunch of cookie cups today for Regis' Homecoming and once again Cooper didn't disappoint. I just asked to keep the colors red and white, but he killed it by sticking the school logo on each one. Couldn't be more pleased!!
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September 2021 by Casey Kauffman
They have the best service ever there, the girl who works there Lauren is so nice and she should get 1000 raises for all her effort and hard work. She deserves many many tips too!! What a great employee
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August 2021 by Tyler S
I love this place, truthfully I do, and always make a point of coming here when I'm in town. But today, while waiting to place an order for a cookie cake, the worker (who had literally only helped one family prior to myself and my friends, and one phone order), gave us a look and exasperated sigh of utter disdain before telling us we "just had to wake a second". While I can understand if he had been getting slammed with orders and customers, I personally don't think two orders within the 8 minutes it took for him to greet us was really that stressful. Regardless, the interaction was rather disappointing, and we just decided to go elsewhere.
