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April 2024 by Travis Lee
I would give no Stars if possible, NO WARRANTY regardless what they tell you in the store. Their customer service is horrible. The accessories are not covered and break apart within the first 90days. The couches are splitting and the seams are coming undone. They will take your money and laugh in your faces. AVOID AT ALL COSTS.
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February 2024 by Tana Rucker
I've ordered here a handful of times and 2 out of 4 times have been spot on. Although recently, my last two shipments were messed up so badly that not only did they go to the wrong address, but the wrong item was placed by the store. With such long lead times on custom covers, I am so frustrated that we are back to the drawing board yet again when I placed my order through the store in June or July of last year. I'm also having a tough time trusting considering a very outdated address has now been used most recently twice, so I have zero confidence my order will go to my current address on this next attempt. Alas, we will find out one way or another.
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January 2024 by Jennifer O'Neill
Love to go in and sit. The sales staff are always friendly and someday I'll be able to get my dream lovesac.
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December 2023 by Indica **************
Terrible customer service. Bought a sactional with stealth technology for the surround sound. They told me it would be 2 weeks. Products started showing up after 2 days in 26 different boxes left on my front porch over the span of several different days. They ordered the wrong color for one of the products then told me to return it and they would send a new one. Used their Fed Ex return lable as directed and item was picked up by Fed Ex verified by my outdoor camera and they have never sent me the product with the right color. Go to the Park Meadows store in person to discuss because they never answer the phone or return messages. Was told that I will receive the product after LoveSac verifies from Fed Ex that the product was returned. I asked them to check with Fed Ex and they tell me they can't. This is the delivery service that LoveSac chooses to use to ship your furniture to you but they can't check!????? Told me I have to contact Fed Ex myself or wait 2 more weeks to see if it arrives. The worst process for getting your furniture to you and the worst at trying to fix any issues with the delivery.
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July 2023 by Jennyfer Myrick
I wanted a LoveSac for about 5 years. Finally convinced husband to “look” at the store in Denver. We worked with Justin, the Assistant Manager, and he was AWESOME! We ended up adding a few more pieces and the StealthTech after our OG pieces arrived and talked to Justin each time and he was really great! Love our LoveSac- fits my entire fam of 4 plus a Great Dane and a XL Lab. Highly recommend 10/10.
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July 2023 by Valery Siu Racine
Visited the cherry creek location. The team is very knowledgeable , friendly and helpful. They were able to answer all my questions or get back to me quickly on different matters. They truly make you feel like they’re not only there to sell but to give you the best experience overall. I also dealt with the team in park meadows over the phone and they were just as delightful. Everyone made the entire process seamless. I couldn't consider their products less costly by any means but the benefit of it being modular, the warranty and the ease of purchasing and delivering makes it worth it. They’re also very comfortable. Great for kids and big families.
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June 2023 by G Delg
Justin, the sales guy- totally awesome guy. Please keep him; he is asset to the love sac company. He sold me on a purchase simply by giving me his personal experience and long term ownership of the love sac - you can tell he stands behind the product
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June 2023 by Connor Withey
ABSOLUTELY HORRIBLE SERVICE. There was a mean karen at the front that didn’t let people test out the bean bags because they were falling apart. Never come here horrible service there was also bugs in the store and was nasty.
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June 2023 by Travis Fegler
Justin was very helpful, courteous, and knowledgeable. He made our buying experience go smoothly and we left feeling like we made the right decision.
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May 2023 by Steven Barrett
Great experience with our purchase of our lifetime couch. The salesman was very knowledgeable about current products and lead times. He helped us get the right setup we wanted for or family room. Cannot wait for it to arrive.
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April 2023 by Steffanie Davis
Love this store! Brison was really knowledgeable about the products, fast and efficient. Everyone at the store was really friendly in explaining how to take apart and put back together. Couch will be here Friday! Super quick shipping!!
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March 2023 by Jess Shipley
Amazing buying experience from this store, been wanting a sactional for years and was finally on the fence enough to go in and check it out. Phenomenal service from all the reps I worked with at this store providing insight and help to make the best decision for me through the order process while not being pushy or aggressive for sales. They’re just there to help and did a great job 10/10 would recommend to everyone interested.
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March 2023 by Elli Bosworth
The Park Meadows Lovesac team is possibly one of the best customer service teams I’ve ever worked with. My orders were complicated and they dealt with all my indecisiveness and changes, never once making me feel like an inconvenience. I loved the convenience of being able to connect via email and they were always very quick to respond. My only complaint was with the FedEx delivery which is more of a FedEx and company issue. I would say just be sure you plan to be there for the several weeks after you order. We were in the process of a move and the holidays and I was told we could do a vacation hold thru FedEx if the order was ready before we got back. Unfortunately that didn’t work as it should have and we had 30 HUGE boxes piled in front of our front door on Christmas Eve while we were out of state. Other than that we’ve had a great experience and love the flexibility and comfort of the sactional and I can’t say enough about the Park Meadows staff… they are awesome!!
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February 2023 by John Downing
Jennifer was super awesome and helpful. She helped us understand what we should get and what we should avoid, plus using the cubes to visualize the setup and bring you back to playing with blocks was really helpful.
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January 2023 by Vic Bass
Great experience here! Justin helped us with the layout of our sofa, made excellent recommendations that fit our needs, and was very knowledgeable. Fantastic customer service.
