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December 2023 by Ell G.
NOT Samsung Certified. Sent me to Aurora Best Buy, made an appt and Geek Squad didn't even show up to MY appt. Little hard to 'rate your experience' when you didn't have one. They sent me to U BreakiFix just down the street. Save your time and go give them your business instead.
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November 2023 by Jesse B.
Very impressed with Jake and the service he provided. My wife and I came in looking for a new refrigerator after 7pm. As the only salesman in the department Jake did a great job of asking clients if they needed help and checking in on multiple people. When we picked a fridge the whole process to check out and go over the different options offered was very efficient and informative.It had been many years since I had last shopped at Best Buy and the variety, layout and customer service was very impressive. I will definitely come back to Best Buy for appliance needs in the future.
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July 2023 by Elliot T.
If I could rate zero stars I would, this store is the biggest piece of shit and they're absolutely useless. We had a tv installed by geek squad and I called to get info on the mounting hardware used so I can remove it and was on hold with customer service for an hour before they answered. Couldn't answer a single question but tried to sell me a new mount and hung up. Absolute twats working here need to be better and actually give half an ounce of effort to answering the easiest most basic questions. Don't waste your time or money here
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July 2023 by Karen H.
Went to best buy to trade in my Samsung Phone. Employee working in Verizon kiosk told me the trade in value was $800 so I selected a $1200 Samsung 22 thinking I owed $400. I paid the $400 then the employee told me my trade in was only $400 and I owed $800 balance! I told him to cancel my order and refund the $400. He refused stating $400 already went to Verizon in the fifteen minutes this deal was taking place. Both manager and employee refused to cancel. Now I am paying off the additional $400 I was falsely charged and adding an amount to my monthly charge which will take THREE YEARS TO PAY OFF! THIS INCIDENT HAPPENED DEC. 2022. I HAVE BEEN TOO UPSET TO WRITE THIS REVIEW BEFORE NOW. This was wrong, probably not ethical, and a bait and switch move in my opinion.
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May 2023 by Roberto C.
Purchased a set of Beats Studios 3 and headphones broke after the second time using them. Best Buy won't exchange the units.
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April 2023 by Nathan GrandMaster K (GrandMaster)
We're never able to get ahold of any member from Geek Squad.
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December 2022 by Robert F.
Had to come in to return a tv. Instead of bringing it up to the service desk for me, they sent me on a wild goose chase to go find it. Well, I couldn't, because the only stock they had was not in the store. Eventually someone in the tv department sent me back to customer service, and said they'd bring it up. 20 mins later, I finally got the model exchanged, after being in the store nearly an hour. Frustrating experience- don't think I'll be coming back anytime soon!
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November 2022 by Fern O.
this review is for Best Buy at Park Meadows. bought a new tv which was to be delivered today between 9:00am-1:00pm. got note they were running behind. At 3:30pm, I called Best Buy. Guy looked up my order number and said all four of our warehouses do not have any of the tv's you bought in stock. he then set up a delivery for one week later. Why didn't they call me and tell me they would not be making a delivery??? Very unhappy with Best Buy. Will go to store and complain to manager.
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October 2022 by Colleen G.
Best Buy was the only retailer that had the Spider-Man Blu-ray movie we wanted to purchase as a gift. We are also in the unfortunate situation of needing to replace our 22 year old fridge (bad timing with supply chain delays and inflation). Best Buy customer service person was helpful and knowledgeable about various manufacturers and wait times for different models. Thanks
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October 2022 by Jean T.
Went here today to buy a TV for my daughter. I had been tracking the price, and it was on sale today. The website had a countdown of the remaining time. I waited until Scott was available, gave him the model number, and he said that he would check in the back. I told him that I had confirmed it was in stock. He nodded, went to the back, and came back with the TV. At no point did he suggest another TV, or try to upsell me. I appreciate that. He also loaded it into the car for me! I did get the two-year protection plan, because my daughter is only 18 and I think it's a good idea. I don't have any complaints. Over the years, I've bought laptops, Apple Watches, and IPads from them. This time, they had a much better price for the specific TV than Amazon.
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September 2022 by Kimberly N.
Nothing has changed with this CRAP company in 20 years. I made the mistake of going back to make a purchase after 20 years. It's still the same run around, bait and switch, and s*** customer service as 20 years ago. Turn and run from these assholes!!!!!!!!!!!!!!
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August 2022 by Sandy G.
I have purchased computers and TVs from Best Buy exclusively for 20 years, as well as Geek Squad services. However, those days are over. Their new phone menu is reprehensible. What a joke. I can't turn on my laptop and the only option on the menu is to logon to their website ... not possible if I can't logon. I want to make an appointment to have my computer looked at in the store ... not possible. I have to make an appointment by logging on to their website. If you go into the store, you won't be helpful if you don't have an appointment ... 5 employees standing around talking but no one can help if you don't have an appointment. Whatever happened to customer service? Best Buy has made it's way to the list of worst customer service among retailers. What a flippin joke.
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July 2022 by Justin T.
I called Best buy to try to get customer service on a certain electronic audio jack I need and a price point. Their customer service is horrible, all that happened is I got transferred three times to different departments and nobody was able to pick up and help me. And when they did pick up, they just transfer me to another department. Their customer service sucks and is super awful. I don't recommend going to this location because they don't know how to take care of clients who used to be loyal, cuz I'm not anymore. Go to Walmart or even Amazon, and you'll get better customer service.
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July 2022 by Ryan Walters
Use extreme caution when dealing with this company. They are dishonest, and we were taken advantage of and charged $200 to extend a warranty we were led to believe was active, and didn't want extended in the first place. We were not asked and we were not informed, we were simply sent an emailed receipt to let us know our money had been taken without asking for something we never wanted to purchase.
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June 2022 by Alex Guad
So unprofessional. I went through the phone tree for 15 minutes and got forwarded to like 4 different people who couldn’t help me and then I went to an actual Best Buy with a geek squad to find I couldn’t get an estimate for the work that I needed done. For how much money I was looking at spending I would have expected more professionalism and a better experience overall. I ended up not getting my car work done at geek squad due to this. Very dissatisfied.