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October 2024 by Lara Mae Dela Cruz
AMAZING EXPERIENCE from the moment we walked in, trying on different pairs, & purchasing a pair. Since moving to CO I have gone to a handful of leather boots store and this has been one of my best experience that ultimately led me to purchasing my very first pair of cowgirl boots! Super friendly and helpful staff - Shout out to Bianca and Reese, stopped by this Sunday afternoon!
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October 2024 by Sophia Spencer
I saw a sale and was going to order online. Online customer service was very helpful, but I wasn't feeling super confident on sizing since the iteams were final sale. Although I had to drive a little far to the store, I figured it would be better to try some on and figure out my size before ordering. To my surprise, the two shoes I was looking for were in stock in my size. So, I was able to try them out and take them home the same day. So far, I am loving them. Thank you, Bianca, for all your help!
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September 2024 by Lauren H
Please make sure to THOROUGHLY check the shoes before purchasing at the outlets in Castle Rock. They do not tell you in store to examine the shoes. There were 3 people in store no one told us to make sure to examine the shoes before we purchased them. We left without examining and got home with two different color shoes. The labels are different. The tone of brown is different. The soles are complete different colors. They have a small sign at checkout stating final sale but nowhere else in the store. We are not able to make a simple exchange on the shoes and I will not be able to sell 2 different shoes. I am now out $300. I was so excited for these shoes. Very disappointed. Will never be purchasing another pair of freebirds.
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May 2024 by Trina Roth
Bought the CUTEST boots from the sweetest sales girl there! I don’t think they have many people who work there since she was the only one working. I wish I knew her name, but she has long dark hair and is super bubbly! I wish we had a freebird where I’m from, what a good experience! Hopefully will be back in town soon for more boots from her!
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March 2024 by pAtRiCiA zDzIaRsKi
The most uncomfortable, awkwardly fitting, painful booties I've ever owned.
So many other options out there to choose from.
Left shoe is way too big and is close to falling off. Right shoe is tight and causes pain with not having any support.
I never had this kind of issue with any other brand.
I reached out to them as they asked
You cannot wear their shoes at all, or you cannot return or exchange them. She told me I should have worn them on carpet only and they cannot show any wear at all. You have to hope the brief carpet wearing experience gives you enough info on how they will feel while walking on hard surfaces and up and down stairs.
They do not guarantee their shoes.
After they tell you you are out of luck, they tell you to wear them to break them in. BUT wearing the ones I got will not shrink the one that's too big, and it will not grow any support.
They try to be polite while knowing they will do nothing.
Take a look at marketplace, there's a reason there are so many brand new barely worn shoes out there for sale!
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January 2024 by Rikka DeRue
I had ordered a pair of boots online, and was having a hard time getting one of them done up- knowing they’re able to help in the store I brought them in to get some help.I wish I knew the name of the lady who helped but, but I wanted to thank her for everything she did to help. The boots I had purchased were for exchange only, and after trying the next size up in the boot I had originally bought, and realising they were too big, and that style of boot just wasn’t right for me, she helped me find a new pair I was totally happy with!It was really busy, and she was running around, but was so friendly, helpful and professional!
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December 2023 by Lori Mack
I went to the Park Meadows store to return boots I purchased at the Cherry Creek store. I did not understand the return policy and got frustrated. The area manager Katie stayed diligent and kind in explaining and getting to solutions. As a result, I exchanged the boots for a pair of boots I absolutely love! In a day were interpersonal communication is lacking, Katie provided the utmost customer focused care. I highly recommend this store and the Cherry Creek store, as she manages both. Good value, good quality, and exceptional customer service!
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December 2023 by Gonzalo Moreno
The store looks amazing and the shoes quality.But I’m Nicks and Red Wing fanatic… maybe. Soon.
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November 2023 by Eva Lelvis
Just bought a very unique pair of boots. Funky and attractive. Love this place.
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November 2023 by M N
Very friendly,always love my firebird boots
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November 2023 by Juliet Uhlott
Friendly service. And these boots are beautifully crafted. Gorgeous.
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November 2023 by Scott Brewer
Love the boots and chucka boots, excellent staff, fun buying experience
Highly recommended
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November 2023 by Paul Jackson
Pretty interesting items, for sale.
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October 2023 by Terri S.
I am I love with the free bird shoes. I had an Achilles tendon that kept swelling. The dr could only have me do stretches. After purchasing a pair. It has gotten better. I have now bought 5 pairs. And am fixing to get my 6th. I am on my feet all day on concrete and my feet do not hurt at the end of the day. The people at this store are always friendly. And I took my dog with me. And they constantly ask about him. Just loving these shoes. And the price and quality are great.
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June 2023 by Daniel and Kristy
Forgot my mother's birthday; needless to say, she was PISSSSSSEDDDD off.I ran into the Freebird store while we got lunch.The adorable girl who picked out some boots I had purchased a day before was working. ( I forgot her name; you see a reoccurring theme here with me ) She chose a pair of shoes for me to get and hit it out of the park. My mom loved them; they were the best $210 I've spent in a long time. I owe you, darling; you're a saint.I will skip Thanksgiving and Christmas dinner this year and see if buying these magnificent shoes gets me out of jail again. Wish me luck.
