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October 2023 by Kevin Bennett
I had a great experience at Elements massage Lone Tree location. The location was nice and the check in was easy. Laura gave me an amazing massage and the price was fair. Highly recommend this location.
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August 2023 by Heather Yim
Worst massage of my life. I would not recommend Laura. Left with more tension than when I went in. Felt like I was being rolled like a log. Blanket was not covering private areas well; and multiple instances of accidental inappropriate touching.
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July 2023 by Rick W
Chris did a great job. He listened to what I needed which hasn't always been my experience with other massage therapists.
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April 2023 by Natalie Schwatka
I had a wonderful relaxing massage with Mimi! Highly recommend her for a very relaxing massage.
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October 2022 by Madisson DeLisle
First time at an Elements Massage location. Went in with crippling back pain, and had been told massages could help, by my doctor.The staff was super friendly, AND didn’t seem annoyed by the multitude of questions I was asking about services and other pieces of their business.My massage therapist was AMAZING; she to what I needed and actually provided that.It was clean, relaxing, good price for what I received, and it really did help. Absolutely planning to go back as soon as I’m able.
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September 2022 by Celeste Buccola
Lovely decor in the office, free tea/coffee/water/mints, excellent customer service, clean and relaxing facility, wonderful massage therapists! Great experience overall. I'll be back next time I am in Colorado!
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July 2022 by Marci Kauffman
Scam AND rude! I signed an agreement for monthly 90 minute massages in 2021 for $99/month. After I wasn’t able to go monthly I called and wanted to stop the “membership.” They said it would be best to put it on hold for 3 months to give me a chance to catch up. I did use one of the massages, but still wasn’t able to go monthly. At that time, I requested my monthly membership be cancelled as I still had four sessions to use. They agreed to do this NEVER telling me the sessions would expire June 30, 2022 and I would no longer be able to use them. If they would have told me that, I would have found a way to use them. My son went to get a massage July 18, 2022 and we were charged $109. When I called to dispute the charge, they said the sessions expired and that they can show me the contract. Of course they can! Not that when I scheduled any of my other massages they would share that I needed to use them by June 1st. If they would have canceled it when I asked to rather than saying we can put a hold on it, I wouldn’t be out $400!!!! I never expected any kind of refund, just the massages I had already paid for.This is why people should never sign up for memberships! I will never recommend Elements to anybody!
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July 2022 by Marci K.
I made the mistake of signing up for their monthly membership. At the time I signed up the price for a 90 minute massage was $109, but they sold me on $99/month for the monthly membership. After about six months I realized I was not going to be able to utilize a massage monthly and had 5 massages saved up. So I called to cancel the membership and the lady said why don't you put it on hold for three months to catch up. I decided to do this as she was putting the hard sell on to not cancel. After the three months I had only used one of the massages and decided at that time to cancel. On July 18, 2022 went to use a massage and was charged the full price. When I asked why since I had 4 remaining on my account I was told they expired June 1, 2022.. NOBODY said a word about them expiring! The lady said, "it's in the contract you signed." Of course it is. This place is a scam! Don't ever sign up for any kind of membership here as they will rip you off however they can! It isn't like I was asking for a refund - just to use the massages I had already paid for! Horrible business practices and rude employees.
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May 2022 by Mikayla Johnson
The massage therapist I had was very nice but she was not good at massage. She rolled over my spine numerous times, made my knee pain worse, didn’t release any tension, got a lot of oil in my hair, hit my throat multiple times, picked me up 5 mins late even though I was 15 mins early, ended the massage 5 mins early, and also touched quite a few areas unintentionally though very uncomfortable and private. I would not recommend Laura or this massage location if you’re looking for pain relief, relaxation, or stress relief. I feel worse than when I walked in this morning, I’m sorry for the negative review but it was overall a bad experience.
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February 2022 by Amy Pallatt
I've tried to book two massages recently and each time they were canceled within an hour of my appointment. Once I completely get, but twice in a row? And when I mentioned it was the second time it had happened, nothing but a, "we'd be happy to reschedule you". Super disappointed.
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February 2022 by Amanda Gressell
I’ve been in twice so far and both massage therapist have been wonderful. The facilities are clean and encoring and the price is right.
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January 2022 by Jessica Stampe
I've been coming here for nearly a year now and what stands out most is their customer service, by far. Every time I've come in, they've greeted me by name and with a smile. When I call to set up or reschedule appointments, they make the process incredibly easy. My massage therapist, Gina, is fantastic and always checks to see what I'm looking for that day to ensure I have an optimal experience. I've had friends and family join me as well and they also had a good experience. Can't recommend this location enough ?
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December 2021 by KhaBose
I had a massage in Lone Tree with Mindy! She was AMAZING! It is so hard to find a good therapist (I am a total pro at getting massages) and she was top-notch! The check-in receptionist was also amazing and so welcoming. I loved the ambiance as well. ♥️♥️♥️
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December 2021 by Katie Gannon
I was scheduled for a 90 minute deep tissue, full body massage today. She had me start on my back. Initially, when she asked the pressure was great, however as the massage went on, it continued to get less and less with barely any pressure by the end of my massage. Also, the bolster was really tiny and so my lower back started hurting due to the strain while I was on my back. I let my massage therapist know I was actually in more pain leaving than I was upon arrival and she said it was likely because my tight muscles were holding something in place and as they relaxed I felt pain. She recommended I go home and work it out with a tennis ball... but wouldn't that have been the point of my 90 minute massage? I went in with no pain and left with lower back agony. That's never happened before. I'm a member at another location and have actually gone to several other locations for different reasons here and there, and never had an experience like this at any of them. She did not even touch my feet, which has always been a part of a full body massage when I've gotten them in the past. I wasn't offered any water afterwards and when paying was not asked how my experience was or I would've told them. I do not recommend this location, although again, I have gone to several others and always have pleasurable experiences.
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December 2021 by T HK
My credit card was charged twice. The first charge for my introductory massage of ($79 and tip of $20) totaling $99.00 yesterday. The second was a $30.00 unexplained charge. I was told at 12:30 pm today by your employee that nobody knew why.Clearly taking my card that you have on file and charging it with NO explanation and NO notification is theft.I was told today by your front desk employee that she had no idea why I was wrongfully charged. She went on to tell me that management won’t be able to get back to me about taking my money without my knowledge for possibly days (even though clearly somebody was available and around to charge me).Obviously any consumer would be weary to trust their bank account information with your business. Therefore and as I mentioned to your front desk employee this morning, I will be stopping payment, filing a claim as well as reporting you to the better business bureau - which you are not accredited (not surprised).The ethical business practice of a simple phone call, text, email etc to alert clients of additional charges would of alleviated this. It’s not the dollar amount, it’s the trust.
