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January 2024 by Simonas Matulionis
This is the worst pharmacy. They never get an order right. They take forever.
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January 2024 by Alice O'Brien
Terrible customer service. Wait time is ridiculous and staff doesn’t seem to care. No structure, always a long wait. This is at Lone Tree location.
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December 2023 by Rachel Scherer
Not one to make many reviews but this had to be mentioned. Went to pick up my medication for the first time here after moving pharmacies and I noticed that one prescription did not look familiar and I told the gentleman at the register I did not know what that medication was. He was extremely rude to me and said I don't know what to tell you, that's just what your doctor called in. I pulled up my patient portal and showed them that medication listed on that bag was not in my account. I asked them if it was a generic name and he could not give me an answer. When the pharmacist was checking on things I gave him my insurance card which he proceeded to tell me after huffing and puffing that they do not take UHC and I would pay more than $200 in copays for the medication. My UHC account also says CVS takes UHC insurance. The medication came back to the gentleman at the counter and it was opened with something else put in the bag but still with that label of medication that I didn't know was. I told them to cancel my prescriptions and I'll return to my old pharmacy.So scary!!!!
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December 2023 by Simon S.
The only reason I come here is it's walking distance from me. But otherwise this CVS is pretty bad. Maybe understaffed, and stressed employees can't help as much. Each time I refill my prescription it immediately goes to "waiting for your prescriber". Maybe it's a way for them to stall for time and leave orders for later. But I always have to go I , tell them no need to contact my prescriber. Then have to come back and get my meds. No point in calling o. The phone, there's no answer. Or if there is, it's an immediate please hold. Hope this CVS gets better.
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November 2023 by Lynn Peterson
Waited for an hour and the tech told me he would get my prescription filled. Right when the pharmacy was about to close he told me he couldn’t fill it and told me to go to another CVS location. Horrible service.
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November 2023 by Cindy R.
I was so pleased to experience such a welcoming staff who greeted me with kindness! So glad I moved my business over to this CVS pharmacy.
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October 2023 by Heidi Miller
I'm not in the business of writing negative reviews. Seriously, I've got better things to do. But the experience at the Lone Tree CVS in Target was one worth mentioning. Let me start by saying that there's this young woman there, long braided brown hair, an absolute gem. She is very sweet. Someone give her a job where she's surrounded by people as pleasant as she is, because her co-workers are a whole different story.I tried to pick up a prescription not once, not twice, but THREE times. Each visit, the same reply: "We have nothing in our system." At this point, I'm practically on a first-name basis with my doctor, who's on the phone confirming she sent it in. Still, CVS seems to not have a prescription. Not sure how that is possible, perhaps they need new software engineers too.I went the extra mile, got a printed prescription, and again found myself in a 45-minute line. Eventually, I threw in the towel and went to Safeway, where I was in and out in 5 minutes, no joke. If I have to endure the corporate playground, I might as well do it where the staff doesn't make me question the choices that led me there in the first place.
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September 2023 by Balajee T
Long waiting time 30-40 minutes minimum. One of the pharmacists is very impolite who talks at the top of her voice. Gone are those days where they take time to understand problems, try to resolve. Switching to Walgreens.
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September 2023 by Jessica Winters
Tom is always friendly and efficient in helping get our prescriptions- this location is always very busy with long waits and he makes sure to get things quickly.
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September 2023 by Ashley Stewart
The people I have dealt with at this location have all been very friendly...however wait times in person or the phone are always long, the automated system is not quick and easy, the CVS app rarely works, and the cost for my meds always seem to be changing. I would switch back to the Walmart pharmacy if CVS didn't seem to be the only pharmacy that wasn't having major shortages.
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August 2023 by Ross B.
Avoid this pharmacy. They are not capable of picking up the phone when you call. They take days to fill a prescription. When you go in to talk to someone because they don't pick up their calls, they will tell you that your prescription will be filled that day or no later then the following day and it will still not be ready. Highly recommend using literally any other pharmacy in the area. You will think they are treating you like gold compared to this place.
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August 2023 by Jay D
Called over the weekend, and they said, "It will be ready for pick up on Monday at noon." Waited in line on Monday with bad back and terrible pain for 20 mins and get to counter to have guy say, "It's in my queue but won't be ready today. We are about to close. It will be ready first thing tomorrow." Then don't tell me Monday at noon it will be ready for pickup.UPDATE ON THIS: came back the next day before noon and they turned me away again saying, "it's in the queue and it wasn't expedited, that's our fault, it will be a half hour to an hour." And the guy that turned me away yesterday was in the back filling orders, and I swear to God he smirked when I complained to the guy at front that this is the second time this has happened. Look at my other reviews, I never give one-star reviews. I'd give this place zero stars if I could.
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August 2023 by Relyk Terrah
I went in at a low time and the line was long enough to reach the dairy isle. I came back roughly an hour later to check it out and the size had doubled! It's insane!
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July 2023 by Matthew Salazar
My doctor called in a script at 900 in the morning. I was told due to staffing they would not fill. Thanks CVS, I am an epileptic and will go a day without. That’s caring
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July 2023 by Jay Donaldson
Called over the weekend, and they said, "It will be ready for pick up on Monday at noon." Waited in line on Monday with bad back and terrible pain for 20 mins and get to counter to have guy say, "It's in my queue but won't be ready today. We are about to close. It will be ready first thing tomorrow." Then don't tell me Monday at noon it will be ready for pickup.UPDATE ON THIS: came back the next day before noon and they turned me away again saying, "it's in the queue and it wasn't expedited, that's our fault, it will be a half hour to an hour." And the guy that turned me away yesterday was in the back filling orders, and I swear to God he smirked when I complained to the guy at front that this is the second time this has happened. Look at my other reviews, I never give one-star reviews. I'd give this place zero stars if I could.