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March 2024 by Elisabeth Schnell
Liz was so helpful!
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January 2024 by Jane Park
Furniture is beautiful but what good is that when the delivery system is a complete shod. I have had to return and reject 2 deliveries of the same sofa because the delivery drivers damage them. The first time, the delivery people decided to unwrap a white couch and put it on the street with melting snow and then proceed to bring in a dirty couch into my home with black marks all over it. We told them that it was damaged and they said that it's fine and just call for a new one. What a waste of resources and time! The second time, the driver called us before even reaching our home and letting us know that the sofa was already damaged, so I rejected delivery. How many times do we have to deal with this? All they are doing is wasting money and everyone's time. Don't waste your time or money at Crate and Barrel.
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December 2023 by Usama Bardan
I came here after I had a terrible experience with Arhaus. Highly recommend this store. Marsha was super helpful and professional. I was skeptical about delivery time when I placed a big order for multiples rooms. Delivery process was seamless and on time. Quality of products and quality of delivery was top notch. There was a minor issue with a night stand. It was replaced immediately. I will be shopping for future furniture from this place.
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December 2023 by LJ C
Great store for everything from kitchen to dining to entertaining. Very helpful employees.
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November 2023 by Suzie Hanavan
If you want quality furniture go elsewhere believe me. Customer service terrible. We were looking for a great quality couch decided to purchase from here and wow were we wrong. We spent $8000 on a couch. From the time the couch was delivered huge stain on the back of it, sectional clips didn’t match up, we then had to wait a month for a new couch, when the time came to deliver a new couch they delivered the wrong couch and we were missing pieces of our couch, wait another 2-3 weeks couch finally arrives. Here we are about a month In from purchasing and our chaise material is balling up so we contact the store. We get in touch with Kaylyn in which she tells us she will get back to us. Two weeks go by we hear nothing so we call the store and are told a manager will reach out Kaylyn is on her honeymoon ok great wait another 3-4 days hear nothing from anyone. We reach back out and are basically told there is nothing they can do that it is normal wear and tear. Excuse me a month old couch and this is normal wear and tear. Pretty much in the next few months i can expect our $8000 couch to be completely balled up material. Waste of money. If your looking for quality furniture do not purchase here. If you have any issues you are told there is nothing they can do and they have a 30 day return policy. I would recommend Arhaus over this place. Terrible customer service and quality lacking. This is not a high end furniture place so be aware. I will never purchase another item from this store and will be telling everyone I know to stay away.
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October 2023 by Naomi V
Can’t go to the mall without looking at crate and barrel. Lots of great pieces. Good quality with somewhat reasonable prices - depending on the item. The employees here are always so kind and welcoming. Samantha was extremely helpful when it came to furnishing my house. We loved crate and barrel before, but the employees here make it easy to keep coming back.
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September 2023 by Julia Julia
If they have no star I really want to give them no star, I ordered a sofa on May 29, they said I need to wait 4-5 weeks. But till today I still didn’t get my sofa, called service so many times, nobody knows where’s my sofa! I’v been waiting for 4 months!
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June 2023 by Roger Butts
Our Tate bookcase was delivered without the hardware. It was not an easy fix as one part of the system doesn't seem to know what the other part of the system is doing or has done. The sales person was great. But the fix for the mis-delivery was not easy. UPDATE: The fix continues to be problematic. It was promised on Tuesday. It is now Thursday night and still nothing. This despite calling the national office. While Crate and Barrel may say it is a Fed Ex issue--there is a delay, it is not accurate to say this. It is a Crate and Barrel issue. They delivered a faulty product, without the proper hardware. I've always liked Crate and Barrel. It is not pleasant to write this. I would much prefer to give them a five because everything was great. I give Crate and Barrel a 1 star review because this is not the way any of this is supposed to work.
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March 2023 by Janet Taylor
Be CAREFUL. I was checked out by a slender, mid 50s lady with glasses. I paid with a gift card- she scratched off the back to get the code. She then claimed my gift card was the same amount as my bill- 40.31$. Who gives a gift card for that amount??? She put the gift card in the drawer and wrapped my plates I purchased.
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February 2023 by Pritika B.
Crate and barrel has been our go-to location in the past. We bought our couch from there and had a wonderful customer service experience, which made us come back. This time for table purchases, Melissa, sales representative was initially helpful but then when I had asked her if we can see a similar table color in natural light aince it doesnt really match witj our existing furniture, she stated you can take it yourself and stated she hasn't been able to understand our requirements and crate & barrel doesnt have more stuff for our needs. One of the worst customer I have experienced, especially for furniture shopping, when their end goal should be to help customer meet their needs, and instead, she left us with a bad taste of the store for us.
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January 2023 by Whitney Dunham
I give it two because Meredith was a great associate helping us order things for the new house, but wow has quality control gone way down. Nearly every piece of furniture we ordered has been defective or damaged. The sectional was two different colors of gray, the lounge sofa was several inches too short and too narrow, the bed we waited months for is scratched and two different metal finishes. They also attempted to deliver a child's bed and online customer service got combative about delivery times and fees when we have been charged four separate times for delivery of one order. We have had to swap out both couches and now a bed, which means delivery for a third time. We went with Crate and Barrel because West Elm delivery and customer service is a nightmare but this has been such a headache and I'm hesitant to keep ordering furniture if it always takes 2-3 tried to get it right. We cannot even get a replacement bed until APRIL. We have to wait three more months.
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November 2022 by Arlene Graham - PAAB
Do not believe their lead times for products!!! I ordered a outdoor dining set and the chairs came in early but they would deliver them until the table came in a month later. The day of delivery they said 2 of the chairs were damaged and now the new estimated time of delivery is in 3 more months. I will not purchase furniture from them again!
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September 2022 by Arlene Graham - PAF
Do not believe their lead times for products!!! I ordered a outdoor dining set and the chairs came in early but they would deliver them until the table came in a month later. The day of delivery they said 2 of the chairs were damaged and now the new estimated time of delivery is in 3 more months. I will not purchase furniture from them again!
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September 2022 by Courtney F
Linda Buckley, an employee there is 10/10 amazing!!!My 92-year-old grandma and I came in to get a gift for my brother's wedding. Linda was SO patient with my grandma. She went step by step with her over the couple's registry and explained each gift to her. It truly brought tears to my eyes. My grandma is hard of hearing and Linda handled that so well. I meant to leave a review through the receipt but now I can't find it. Thank you again Linda. You made our shopping experience wonderful. I hope the company sees this!!
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September 2022 by Grant Seiffertt
Arlene was very helpful as we were shopping for a friends wedding registry!