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February 2024 by Justin Fulford
Bought a belt here. Paid 200.Belt squeaks when i walk.Go to the store to get it repaired.They send it in, never ask me about my address.I get a notification the item has shipped.Never recieved anything.Go back to the store manager doesn't know why my address wasn't checked. Items was never shipped that was a mistake.3 months later.No belt shipped still awaiting inspection.Call customer service to get my money back.Told if I cannot prove my purchase was at a coach store that the item will be refunded at the lowest price, 50$. Same as coach outlet.I ask, there is no difference between those items?Answer is no, we see it sells at 50, unless you have a receipt to show it you get 50 back.Lessons: coach customer service is terrible. Coach price at main store is just charging you stupid tax to go in.Don't be stupid shop at outlet or buy anything else.
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December 2023 by Tanya Vollmer
I have to agree with the other reviewers in that the men in this store are extremely rude. I went to do the bag recycling program as I have many Coach bags. They were inconvenienced by me, from the moment I walked in with the First Gentleman telling me it was a busy time of year for me to do this. The man that helped me was the same, interesting enough he wouldn’t give me any money for a coach bag that I paid a lot for and said he would give me money for a outlet bag, which he said at the beginning they don’t do. I kept my mouth shut to see if he knew his bags. Needless to say I left with all my bags and will never purchase from that store.
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December 2023 by alejandra andujo
Izzy helped me here and she made my experience great! I was in and out with very little wait, but she helped me thoroughly through my gift shopping experience.
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December 2023 by Sandra Daniels
I wish I was able to give this location a big fat ZERO.This Coach location in the Park Meadow Mall is racist. They judge me by the color of my skin. If you are a person of color, do not shop at this location.
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October 2023 by Kellie Lansberry
I’ve been a coach store for many years and for many years, Joey took good care of me (I have more than 20 bags). Over the last year or so, the customer service has declined. Today, when I walked in (in running pants, a t-shirt, and a hat) I was looked down upon and given an attitude. Even the manager was rude. How disappointing.
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July 2023 by Julie Ball
I come here a lot as I am a huge Coach person. The last time I purchased a rouge on sale. My sales associate was Jamie. She was super nice and very kind. She greeted me and my transaction went smoothly. I walked in with one bag in mind and before I arrived I called the store to make sure the bag I wanted was put on hold for that day. She was the one who put my rouge on hold. I am so happy with my experiences every time I come to this store. Now it is an hour away from my home but to me it is worth it with the amount of nice people at this store. No matter when I go I am happy when I arrive. Everyone is kind and nice to me. I have also been to the Cherry Creek mall and they are amazing there too. I recommend seeing Jamie or anyone working at the Park Meadows Coach store.
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July 2023 by Melisa Mireles
Had a terrible experience in 7.16.23. We had bought genuine Coach bags and stopped by the store to have them wrapped as gifts. This was never an issue before and the other employees there were there always did with a smile and were so helpful. However the gentleman that we think is the manager and the lady that were there told us no. Like this was never a problem before even if we bought the products online, clearly they were just too lazy to do it. DO BETTER COACH.
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April 2023 by Chad Lawrence
Ashley was very accommodating in assisting my daughter and me with selecting a new backpack for my daughter. Thank you so much for your help, Ashley.
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March 2023 by Marcos Mancinas
Greats customer service would definitely go back and purchase something once im back in Colorado.
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March 2023 by Sirapat Soontornpornwatee
Great quality product and customer service is over the top. Bre is awesome!!!
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February 2023 by Glenda Carballo
Never going to cherry creek again. They were so friendly at the park meadows mall and I loved how everyone teams up to make a sale and help the customers. I made an exchange and it was so much more pleasant.
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December 2022 by Eliza B.
In the aftermath of a pandemic and inflation, Coach will not offer a discount for the holiday season except on styles in strange colors??!! This is a first. I had planned on getting a new bag and wallet and brought in my 25% coupon only to be told that it wouldn't work for the bag I had chosen or the wallet. I decided to keep my $800 and move on. Get a clue Coach and stop being greedy.
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November 2022 by Marcelo Payan
I got to the store a little early, I was told to wait so I did. So now I stood in front of the door. I was looked by many of the associates in the store until I pulled on the door at 11:06 somebody opened the door. No apologies for ignoring me but whatever! I was going to pick up something for my daughter, and they still couldn’t help me so they made me late to an appointment thank you very much!!
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May 2022 by Maira T
Love this place. Best service. Love that they help literally anyone. Some places won't help you or acknowledge you and they ALWAYS do. Best customer service ever.
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March 2022 by Bailee Velasquez
Amazing customer service! Been to a few coach stores in the Denver area, and the one at park meadows is by far the best of them all. Every time I am in they remember who I am! Definitely stop in!
