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April 2024 by Stephanie Price
This place is scammy. Made an online order and could not return in store due to not having the original form of payment that was not Apple Pay - they were super pushy about me converting to in store credit and I kept saying no. When I ship back portions of two separate orders, I have to heckle customer service after two weeks of not receiving a refund. For two separate orders, I got the same message after reaching back out along the lines of “your refund was processed incorrectly, it will take extra time.” How does that happen with two separate orders? Why is it such a hassle to return items here? I’ve never had these issues with other stores. I’m considering just returning everything from these now as I’m not a huge fan of this place.Update: it’s been a couple weeks and I STILL haven’t received my $800 refund from when I returned my clothes.
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January 2024 by Becci Harmon
I love this store! Their clothes are adorable and so unique. I bought this really pretty knit sweater that was on clearance. However, when I went to try it on, I noticed there was a big hole in the back of the collar area of the sweater. I told them about it and they offered to take 60% off of the clearance price since I have to mend it. I was super appreciative about it and so happy that they offered that.
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January 2024 by Charlotte Frost
Found this store and can’t wait to keep shopping here. Just my style! Sexy, diva shopping ? special thanks to Megan for making my birthday extra special this year!
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December 2023 by Danny Souvannavong
reply and i'll tell you why.
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November 2023 by Anna
Firstly, shopping here is always a pleasant experience as the staff is kind and helpful. Secondly, I temporarily lost my engagement ring in one of the dressing rooms and the staff (and customers) diligently helped me search for it while I was in tears! The entire staff was incredibly sweet and supportive, especially Khiara (sp?) and one of the checkout girls (long black hair). They deserve employees of the month or even a bonus, please!
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August 2023 by alpha deloach
Came to arula yesterday and was blown away by the customer service Whitney gave to me. It seem like she was the only one in the store but she welcomed me when I walked in, got me a fitting room started and checked me out in a timely manner which is great. She was also super kind and lovely and made everyone feel confident. I’ll definitely be back
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August 2023 by D Schlatter
Very clean. Lots of great clothes. The atmosphere is very nice
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June 2023 by Cait C
The clothing is gorgeous, the decor is incredible. The entire aesthetic of the store is just a dream. The staff are all so incredibly sweet and helpful!
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June 2023 by Ashley Laura
Update! Altar’d state reached out to me and turned a bad situation into a good one. I appreciate a company who can accept and fix their mistakes. Thank you for making this right.Previous review:I used to really love this place, but after today, I’m not loving it. I went to browse the clearance section and there was a bunch of dresses marked for 5.99. So I grabbed one with my other stuff and head to check out, the girl at the checkout desk was so rude. I asked her how much the dress ring up for since I got it from the clearance… $44.She didn’t care that you all had supposedly mismarked dresses for 6$. I work in the retail work, your mistake, your loss. Ended up putting my stuff back and left.
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June 2023 by Jessica Wolf
I was super excited to get some new clothes. The employees seem lackluster at best. The clothing is SO expensive. Also, it seems like since the remodel there is a very limited inventory of clothing than before..one part of the store seemed to be entirely dedicated to brides to be which is disappointing, as the company just opened up a HUGE bridal store right across from Yard House. Won't be going back anytime soon.
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June 2023 by C C
The clothing is gorgeous, the decor is incredible. The entire aesthetic of the store is just a dream. The staff are all so incredibly sweet and helpful!
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May 2023 by ashley fiske
Such a great store. Lots of options for people of all kinds. I really enjoyed the environment!
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February 2023 by Abby Imel
I have been shopping at Altr'd State for about 5 years now. I return because I enjoy the variety and atmosphere of the store. The experience I had with an employee a couple weeks ago was highly disappointing. I was looking for a long skirt and found one to try on. I knew it was a size too small so I asked if they had any other options. They handed me a completely different item that also didn't fit. The employee proceeded to tell me that I should go to Arula once they open as that would fit me better. I wear a size M-L in pants and have never had a problem with sizing. To be told I don't fit in what they had was inappropriate and degrading. This to me goes against what Altr'd state is about. A few weeks later I walked into Arula with one of my friends and that same employee was there. She did not great us, she only said I'm so glad you made your way over here. It makes me angry that someone can have that much entitlement towards a customer. I will continue shopping at Altr'd State I just think we all should realize that fat shaming in a store with such empowering values is wrong and I hope the leadership team can evaluate this and make some changes.
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December 2022 by Heather MOXON
What a greT little store with a wide selection of items at affordable prices.
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November 2022 by Vincent S.
This place is very professional. The employees greet you and they smile! Very rare now days! The cashier Katie was so helpful and detailed. Very quick and easy to shop here. It's very clean in here and you can find retail items from blankets to jackets and jewelry. They have this really cool water display and it makes a great ambiance! I'm definitely shopping here again for my GF's!
