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January 2024 by Liz Posada Zea
There is not point to go back, not resolutions for the issue and lack of empathy
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January 2024 by TK421
Leaving Wells Fargo in the rear view. I've had it with this bank. I've been a member for 20 years and in the last couple of years, their customer service and their financial offerings like savings rates and investment options have really gone to hell. If you have a million bucks to invest they are your best friend but if you are a regular human person you can go pound sand. We had a death in the family and they shut down our accounts related to this person without contacting the family even though there were other relatives as owners of the accounts. This was in the middle of the holiday season and made a difficult situation worse for no reason. When I contacted Customer Service they kept me on the phone for 2 hours and I had to talk to 4 different reps only to be transferred for a 5th time at which point I just hung up. I wish I had more time to write about a dozen or more difficult and painful interactions we have had with them. They have absolutely no consideration for their customers.
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November 2023 by Mark B.
Slow and inefficient bankers. I went on saturday to switch my type of savings account and was told I needed an appointment for that (??). That's something that should not take more than 5min but you have to do this "formal" processs with a banker.
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April 2023 by Bruce Werner
I met with a banker and discussed options for investing.
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March 2023 by JP
Shout out to the outstanding customer service provided by senior banker Jaimie Auten. If I could give her 10 stars, I would. I recently went to another Wells Fargo branch closer to home and wasted an hour and a half without having the issue resolved. We've worked with Jaimie in the past and always had the utmost respect for her diligence and professionalism in dealing with our investments.Frankly, I just wont go to another branch office. Lesson learned.
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October 2022 by Apple S.
Very nice and spacious establishment with a drive through with several boots. Inside there is 1 atm machine and then the bankers are in the building. Parking in the plaza lot.
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August 2022 by Herrick Forsyth
Don’t even think of trying to call and actually talk to a person. The automated system will only let you access your accounts and, even then, keeps cutting off your voice when you try to respond. All I needed was to talk to a specific banker about cancelling an appointment.
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April 2021 by Ricco BK
Supposably got robbed not too long ago this isn't right they need an armed guard or else things this way will continue
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January 2021 by Dave McClure
Today is January 15 2021 and than you University branch for your great customer service. I flew in from California to change an account for my son who is blind and going to school at the Colorado Center for the Blind. The branch on Broadway would not even try to accommodate our difficult situation (see their one star review).But thanks to the tellers, supervisor and bankers at the branch on University who helped us out when we were in time-crunched and disabled situation. Your the best!
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November 2020 by Diane S
STAY OUT OF THIS BRANCH. THE MANAGER IS A SNOT. THANKFULLY MY MAIN BANK US BANK IS HANDLING THEIR SCREW UP FOR ME.IF YOU WANT A BANK TO TAKE YOUR MONEY, NOT BE ABLE TO FIND IT, BLAME YOU AND THE OTHER BANK...WELL HEAD RIGHT ON IN.
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May 2020 by Zuqiong Liu
Terrible bank. Did not open application for customers until 3/15, then 3/16 email us “You may have heard that the U.S. Small Business Administration (SBA) has run out of money to fund PPP loans, and we realize this may be causing you frustration and concern. Given the magnitude of the crisis the country is facing, we are hopeful that Congress will approve additional funds for the PPP. In anticipation of additional approved funds, Wells Fargo continues to prepare customers' PPP loan applications to be ready for submission to the SBA if and when this occurs. Of course, our ability to fund additional amounts depends on Congress continuing the program and providing additional funds for PPP loans. “. What did u when other banks helping their customers? U just open appointments before run out of money. Did not try to help customers ever, just just wanna make customers mad? I will change my business bank soon.
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February 2020 by Mike 2501
Went in on Feb 4 and the staff there was extremely helpful and friendly. I wasn't even a member, and they treated me with such excellent service, I am very grateful. The staff went above and beyond.
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February 2020 by Mike B.
I went in on Feb 4 to get some documents signed by a certifying officer for some government bonds. It would have taken 2 to 3 weeks, but the staff there was extremely helpful and friendly, and they were able to cash my bonds right there in mere minutes. They saved me a lot of time and hassle, and I couldn't be more grateful. Excellent customer service, above and beyond.
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January 2020 by Ashley Clear
I've had very bad experiences with Wells Fargo in my past. But today I came in to cash a pay check and was greeted very nicely. I've been very ill with a cold and Brian made my experience a very good one.
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December 2019 by Taylor Ann
Went in to just try to get some couns turned into cash which had been done for me before at other branches several times with no problem. Today they handed me papers and said if i wanted my change cashed id have to count it out and roll it myself. Im not the banker here. I'll now just go pay a fee at a coinstar machine and this branch wont get my business agai and i will heavily consider switching banks from wells fargo if they expext their customers to do the bankers jobs.
