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February 2024 by A G.
Great store with amazing service, every time the customer service is better here than any other eye glass store in the area.
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January 2024 by Patrick Lockhart
Great staff, friendly service. I highly recommend Visionworks.
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January 2024 by Danielle Kibel
The folks at the SWP VW are always so thoughtful and accommodating. A very friendly environment, they never make you feel pressured into anything! The staff is great! Thank you for all your help!!
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January 2024 by Darlene Shank
My favorite Visionworks location
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January 2024 by Nancy Ervin
Both Andrew, the manager, and Peggy deserve a 5 star review. They were accommodating as we worked to help my mom find glasses. Thanks for giving us a positive experience!
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November 2023 by Laura Wiggins
Horrible customer service. Trying to call them is impossible. Very frustrated.
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November 2023 by Ruth Ramsey
Worst experience ever!
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November 2023 by Joshua Huggins (Napkin)
Worst experiences ever and horrible quality glasses, contacts, staff ... everything.Been in here multiple times and an issue Everytime. I tell ppl I don't get new glasses or contacts bc I don't wanna get mad today. Bc Everytime I go here, nothing but issues.Staff: rude Everytime, lies saying they can't take certain items back, then the next time they can? They messed up my prescription and said sorry can't take it back. Till I argued with them about it. I've never had issues or messed up lenses ( new pair they handed to me and scratched, right tin front of me) , appointments or just questions. 15 years wearing glasses and contacts and never had problems like these. Cheap glasses, overated pricing, horrible customer service. Also staff and manger refuses to send me my prescription via email. Id go in but I feel and unwanted and ignored.I WANT MY PRESCRIPTION PLZ! So I can go to another , way better establishment and never work with Vision Works again.
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October 2023 by Joshua Huggins
Worst experiences ever and horrible quality glasses, contacts, staff ... everything.Been in here multiple times and an issue Everytime. I tell ppl I don't get new glasses or contacts bc I don't wanna get mad today. Bc Everytime I go here, nothing but issues.Staff: rude Everytime, lies saying they can't take certain items back, then the next time they can? They messed up my prescription and said sorry can't take it back. Till I argued with them about it. I've never had issues or messed up lenses ( new pair they handed to me and scratched, right tin front of me) , appointments or just questions. 15 years wearing glasses and contacts and never had problems like these. Cheap glasses, overated pricing, horrible customer service. Also staff and manger refuses to send me my prescription via email. Id go in but I feel and unwanted and ignored.I WANT MY PRESCRIPTION PLZ! So I can go to another , way better establishment and never work with Vision Works again.
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September 2023 by Anna Ervin
Joyce helped me by adjusting two pairs of my glasses. She is friendly and competent! I definitely recommend this Visionworks :)
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September 2023 by Danijela Jankovic
We had all of our 4 glasses and lenses done here and with adjustments it all worked out well for us
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July 2023 by Candy
The wonderful ladies went above and beyond today:)They were so patient ,kind, and friendly.My experience here has always been pleasant! My family and I will continue going to this location!!! Thank you so so so much :)
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June 2023 by Robert G.
I thought I had an appointment at 6pm but apparently it was at 5pm. It was a honest mistake either on my end or their end(it happens). But my issue was with the fact their representative hung up with me mid call after she had an attitude with me. if it wasn't for their hours of availability I wouldn't go here. hopefully they actually do good work but if their custom service is any indication I don't have high hopes.
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May 2023 by Jasmine K
I’ve been a regular at this location for 7+ years for my annual eye exams, but I’ll be finding a new place after my recent experience. I was told by a doc I’ve never worked with before that my prescription changed even though I felt my vision with my current glasses was still sharp. I reluctantly bought a new pair of glasses with a credit card (I’m a broke college student). Tried the new glasses and they make me feel motion sick/disoriented, so I went in for a recheck and was told “maybe you need to adjust to the new ones” — nope, so I booked a recheck at a different location where my concerns were validate & my suspicions confirmed — my old prescription is the correct prescription. So I paid a few hundred dollars for nothing. I did not need a new pair of glasses, and I do not have the money to be throwing at unnecessary expenses. Huge bummer for me, especially after many years of being a regular customer.
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April 2023 by Michaela Hoelldobler
Went in to renew my prescription for contacts, the doctor convinced me to buy a different brand of contacts than the ones I usually buy saying that most customers prefer that brand. Turns out it is more expensive and make my eyes water like crazy. I had only ordered a couple months worth of these contacts so my prescription is good for another 10 months. I called to have them switch the prescription back to my regular brand which I've never had any issues with and they said I would have to come in for an entirely new visit. Additionally the woman on the phone was kind of rude and condescending about relaying that message. I have gotten my brand changed on my contacts prescription many times at other places without having to go in and pay for a new appointment. I would rather set up care and get an entirely new prescription rather than go back to this place.
