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May 2024 by De’Ana Riviello
We have had Verizon for a year and signed up at this location and since that day our bill has been incorrect multiple times, they didn’t help with trade ins , and the customer service is not that great . The manager Sydney was not very helpful and rude unfortunately. She was very dismissive and condescending (maybe it was just a bad day) but usually I have to call verizon customer service to get any problems resolved. It has overall not been a good experience and I’ve given the benefit of the doubt but have been let down. Just possibly consider a different Verizon location when going into the store or read the reviews before you go in so you know exactly what level of service to expect.
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April 2024 by Kathy Winterburn
I normally hate going into phone stores as I have found them to be less than helpful ; however, my recent trip into this Verizon was a pleasant surprise. I had a somewhat complicated "problem," and they were all awesome - particularly Mason, who spent over an hour resolving my issue. Very happy about the service I received, plus friendliness and professionalism on top of it!!!
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April 2024 by Jeff York
I frankly hate coming into these kinds of stores and the issues and time it takes as well as the endless sales pitching about all sorts of stuff I'm not looking to buy.
However, John was able to get me on my wifes plan and drop google fi and get my wife a new phone in a timely manner and the rest of staff were pleasant to be around while they played an assortment of pleasing music ranging from curtis mayfield to powerline from Disney's a goofy movie.
My suggestion to others who have issues with wait times do what I do and show tf up early.
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April 2024 by Hank Leigh
Great location. The best thing about this Verizon store is that it is an official authorized Verizon store as opposed to a knock off. They can actually access your account and make changes to it. The customer service is not the best here, hence the 4 stars. The agent who helped me was rude and off put that I was asking her to do her job. Typical Gen Z employee.
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December 2023 by Allen
After struggling for 12 months with incorrect billing over traded in devices LAST CHRISTMAS season, Verizon has been completely unhelpful after MULTIPLE visits to their stores.Even when provided with original contract paperwork, Xcel spreadsheets, previous visit notes, Verizon has been combative and unwilling to help.Verizon does not like you coming into their stores during the busy holiday season with account issues for potential customers to hear about. It’s not good optics for their bait and switch business model.Ultimately we were trespassed from the store, and when we presented our evidence to the police offers who responded to Verizon’s call to have us removed, they AGREED with us.So yes folks, if Verizon can’t fix your issues, they will call law enforcement for “impeding sales”, because after all they are commission based. They especially don’t like when you walk in with a laptop and accordion folder full of notesMy advice to you…when they FORCE you to mail in your devices…100% refuse. If they can’t accept your device in the store, walk away. You’ll end up with nothing but issues when they claim inaccurate device condition, or they lie and say they never received it…even when you have proof the condition was accurate, and you have UPS delivery confirmation.Good luck with your trade in deals. People at the reconditioning centers steal good devices, and sell them to the black market in developing nations.Been a customer since 2002. Verizon has become a POS.
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November 2023 by Zach Kring
We have been Verizon customers for 14+ years, have like 12 lines and generally Verizon has good customer service. Yesterday my moms phone started showing a no sim card error and rebooting wasn't fixing so I throw on some shoes, drive to her place grab the phone and decide to run it to the closest Verizon store, which was Aspen Grove. Got greeted and explained my problem, the gentleman (i should've got names but didn't) looked up my account, verified my phone number and hers, has a sim card out and ready to go. He then says "I need to see your ID please." Having sort of rushed out the house I had forgotten my wallet but I have my id saved in the myColorado app which is a legal and accepted form of ID in the state of Colorado. This guy says has to be a physical copy, I ask why when digital ID is accepted in Colorado no one could really give a good answer other than its corporate policy. Turns out it is not corporate policy because I left that store (angrily) and drove all the way home, grabbed my wallet and then went to the store closest to me. Same process there I get greeted and we sit down they get a sim card and this gentleman asks for my ID. I show him the ID in the app and he says cool. So I have questions at this point right? I ask if it is corporate policy that it has to be a physical hard copy of a license and he, the assistant manager and the manager all say no, that as long as it's not a photograph of an id and it is in the myColorado app it is accepted (just like the police, TSA and every bar in Colorado does). They couldn't understand why Aspen Grove told me that. Look...it would be quite the identity theft for me to grow a beard and long hair to look like the guy in the id, then steal 2 phones from the same account and then answer all the stores security and account questions for me to get an old lady's iphone 13 working correctly. makes no sense. But, it's good I went to a different store because the second store took the time to review our account and lower our bill by almost $150 a month! So props to them, no props to Aspen Grove for making what could've been a very simple and easy stop into a three hour ordeal. Customer service is so easy. Sometimes you get people who are having a bad day or whatever and I understand that and try and be patient with people but it was 2 employees telling me nope not gonna help you. Customer service is extremely easy. It really is. I wasn't trying to buy a phone on credit or add on services or anything it was a simple sim card swap. I am me. My digital id says its me, plus all the account security Verizon uses says it was me. If they really wanted to help me they would've (admittedly I did say I would take all 12 lines and switch them to AT&T if they didn't help me, but I was upset. The other store and their terrific service kept me from doing that...). Any way that's all, If you need service from Verizon in Littleton just know there are other stores, maybe a bit more East of Aspen Grove, that would love to help you. Give them a shot instead.
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October 2023 by Nina W.
I was just in there asking to buy an iPhone and Carl was very informative on their promotions and other service bundles. He was friendly and knowledgeable.
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October 2023 by Beth Larson
Went in to switch from another carrier to Verizon. Joshua was extremely helpful and patient. We are so happy that we made the move to Verizon!
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September 2023 by Schneck
I was trying to transfer my service, hit a snag with devices being locked. The staff at this store were very very helpful and even allowed me to use their cell phone for over an hour while I was on hold with the Porting department. I am very thankful for their top notch customer service.
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August 2023 by Diane E.
John was amazingly patient and helpful in adding a line and finding the most cost effective way to upgrade. Thanks!! 8/2/23
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July 2023 by Justin U.
This location must have made changes based on previous poor reviews from years ago because my wife and I have been here several times in the past 3 years and have always been met with helpful, knowledgeable, professional employees. The place is clean, organized and when it's our turn to get assistance, they take their time to make sure all our questions get answered and we leave satisfied.
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July 2023 by Leslie A V.
I gave Verizon a terrible review on their website for taking my money for insurance coverage and refusing to fix my phone. They called me and offered to do nothing! Then a month later they charged me a $14.32 fee saying it was a Credit!! I explained to the rep if the "fee" was a credit it would reduce the amount owed not increase it like they tried to do. After 20mins on the phone I asked to speak to a supervisor then they decided to take the fee off!! Now ever since this issue of them trying to rip me off the cell service is HORRIBLE! The problem now is I'm locked into them for another year or I pay a hefty fee to terminate my contract. THEY STEAL YOUR MONEY AND PROVIDE YOU BAD CELL SERVICE AND YOU HAVE NO RECOURSE!!!! Don't use them
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July 2023 by Mike Driver
If you want attitude and no help, come here
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June 2023 by Michael Meyer
Tried to call the store but some stupid automated system that wouldnt let me talk to someone or check if they're open
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June 2023 by Tony Ciccio
Horrible service. Don't go to this Store. You will be sorry.
