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December 2023 by freakingtv BS
I whole-heatedly agree with Mike Johnson on this bank. I took out a HELOC with Vector because their terms were overall about 5% better than other options and the people at this branch were helpful & knowledgeable. That said, once I finally got a copy of the contract I saw that the wording was horrible & ould have left me open to paying fees for 10 years, no matter the account balance or status. To their credit they did work with me on the language.Again, echoing Mike - mind you this is post-Covid 2023 - there is STILL no ability pay the mortgage online EVEN IF I had a Vector checking account. The branch team did give me a "heads up" on the perils of just mailing a check to the central office and advised setting up auto-pay. I'll have to see if that is possible w/o a Vector checking acct. I have great confidence in Naveed though(at branch), so I am hopeful that I can avoid the hiccups described by others by following directions!
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April 2023 by Debbie Remington
Leatha Kuhn is the best! Always friendly and very helpful!??
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March 2023 by Diane E.
Vectrta bank changed the online banking, okay. I go to online banking to pay my bills, my bill pay is gone! I call in, person on phone goes into my account he can't find it either. They make up a ticket to work the problem. I get one phone call while I am with a client. 2nd call comes in durning a meeting I'm in. I return their call to find out they have not fixed the problem and they closed the ticket because they couldn't talk to me. What gives them the right to close out a ticket when the problem hasn't been fixed? This is bill pay on my business checking account! Now it is said I may need to close out my account & reopen said account. This means I will lose all of my banking information on all my accounts that I pay bills to? Who is on board with this as a possible answer?This is Tuesday...Friday I will hand them legal paperwork from no resolve.
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November 2022 by Christine Case
Letha is the most knowledgeable, kind and Professional employee that I have worked with at this location.
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July 2022 by C F
All because of $12 and your manager being worthless.
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December 2021 by Lin Mccurrin
Nice little Bank very nice employees I look forward to going there again
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November 2020 by Trina W.
I have banked here for literal decades. They are personable and nice whether it's day-to-day banking or something more specialized. There are a few employees that could notch up their customer service a little bit and then it would be perfect.
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June 2020 by J Brown
Great bank with great people unlike most banks. They are a tad bit slower than Chase, but they more than make up for it with security and customer service. I highly recommend this bank.
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April 2020 by Travis Manntz
The staff is always friendly and helpful
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November 2019 by Mike Johnson
I'll preface this review by stating that this review isn't so much a reflection of this specific location / its employees as it is Vectra as a whole. I realize they are just carrying out the decision made up higher up the corporate food chain, so to speak.
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October 2018 by Tim D.
Excellent bank. Great customer service designed to treat customers like people and not a number.
