September 2014 by Elizabeth D.
It's a bank. It's OK, as banks go. If you're not loaded, you'll pay for checking, which is not great. International transactions are obnoxiously difficult (though I think that's true of most banks, to be fair, and they did eventually get things sorted out for me). The people at this branch are very nice and good at their jobs, and they're genuinely willing to help when things go pear-shaped, but they seem to be hamstrung by the corporate rules -- it's much worse if you try to call the general customer service line, so call the branch directly during business hours if you have a problem that is even a little bit complicated. Also (and it's taken me probably five failed attempts to get this through my head), the drive-through does not, repeat, DOES NOT have an ATM. You have to park and walk up to the ATM at the front. Minor quibble, but it's kind of weird -- if you have a drive-through, why don't you have an ATM there? I guess because they only have room for one lane and they don't want ATM-only customers clogging it up and delaying the clients who actually need to talk to bank employees? The online/mobile options are fine, although I think charging (25 or 50 cents, I think) for digitally depositing checks is lame. The nickel-and-diming is a turnoff. But ... it's a bank. It's OK. It's not the best, but it's not the worst. So there you go.
