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October 2024 by Ryan Taylor
+ Excellent service
+ Fast
+ Friendly and professional
+ Accurate time estimate, 45 mins to fix a flat and balance / rotate all 4 tires
I brought in my car after having a 3 year old tire go flat. I had recently put on the spare and all of my tools were scattered in the back of my car.
Sam’s club staff fixed the flat, rotated the tires, and nearly stowed my spare and tools back into the car, which I hadn’t expected or asked for.
Excellent staff and service, they went above and beyond. It was also $0 since I purchased the original tires at Sam’s. I can’t see myself going anywhere else for tires in the future.
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October 2024 by John Trader
These guys are courteous, concerned, polite and genuinely trying to help. Can't say enough good things about my experience with Patrick and crew.
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October 2023 by Brooke O.
I've been shopping at Sam's Club for over 20 years at the Littleton location. Seen employees come and go, management come and go, but this particular employee I have seen/heard be rude to multiple customers and employees. Every time I seen her at checkout i rather stand in an extra long line than deal with her rudeness and look giving. The other day when I went to Sam's for a few household items and I overheard one of the mangers Pat or Pam telling an employee that he should work harder and compare him to other employees. (I am assuming from the name dropping.) The gentleman couldn't be any older than 65/70. When I went to intervene she told me to mind my business. Regardless of any situation, business should be handled behind closed doors with other management and not in front of customers. From the conversation she seemed very comfortable telling him off, probably not her first time yelling at her subordinates. Terrible leadership skills and customer service!!!!
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October 2023 by Dj A.
SC is awesome! I've been a member here for a while, and maybe, only had 1-2 bad experiences. They surveyed me, and I asked for more organic products, next, thing I know they had a bunch. The people working here are much happier then Costco. If I had to choose, it's Sam's Club all day, plus they gave me credit I can use at Walmart. So, I never have to pay for anything that day. Also, if you like all beef Hot Dogs. they just offered members a lower price with drink! They get a a lot of business in the area.
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July 2023 by Rocky R.
Horrible customer service. No care of concern. CustomerWe service couldn't figure out how to do a simple return with receipt for 3 total items. All new and unopened? Seriously wanted to go behind the desk and do it for her. Smh! No electric carts for handicapped customers. Wouldn't even ge the cart out of the parking lot and plug it in for future needs. Left without buying a thing!
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February 2023 by Reginald Gordon
Terrible middle management. Overly paranoid and militant store manager. The CBL (computer based learning) training was endless and relentless. Gestapo style supervision while stuffed inside of a tiny room without a shred of compassion or assistance this experience was absolutely overwhelming and suffocating, I felt like I was being processed as an inmate at a prison or something. Individually intellectually, and emotionally degrading. 
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October 2022 by O.C. G.
Always a great experience, everything is usually fully stocked and clean. No complaints
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June 2022 by Jose Larios
I like the store but customers service take forever to slow its2 the worst
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March 2022 by Rowan C.
i love sams club, ive worked at sams club and today i had the worst experience ever. the girl wearing the pink shirt working in the cafe hates her job and is incredibly rude. i ordered a slice of cheese pizza, a slice of pepperoni pizza, and a churro. she rang me up for two slices of pizza but not the churro and then gave me the wrong pieces of pizza and blamed me for her lack of listening comprehension. if you hate your job so much get a different one.
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January 2022 by Sanaz M.
I only do pickup but something to keep in mind is if you go later in the day it takes them a moment to come out, even if your the only car waiting, like up to ten minutes or so. Also, If you put in multiple orders you better tell them even though you check in with everything because they will either bring you out the first or the last of your order and not all the orders. So though the app says you can add to the order and process payment just don't expect it all to come out together you still need to verify ask and check. Overall though I'm happy with what I've received so far.
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January 2022 by Carol B.
Horrible management! Online ordering is a disaster. Called and talked to Kurt TWICE about last several online order issues. He could care less, nor knows anytime about the process. Good thing he is an UNPROFESSIONAL manager. Thought he hung up the phone after our call, heard him slamming me, stating to the online employee my problems, shrugged off the issues. Poor role model...and he is a manager!??? My dog could have done a better job. Frozen celery, half dead flowers, cheese/fruit tray CANCELLED because staff did not show after showing available and went to pick up order an hour before party. Was pulling cuties apart for the party and cutting apples. As a manager, get off your rear and WORK. Kurt was the second manager I spoke to about the last several orders showing placed on the app but never showing filled. Then order gets cancelled because, yes I needed to check my email for pickup instructions. Lol. I ordered through the app. Used to work but Kurt has no clue how to get it fixed nor gives a hoot about customer care/SERVICE. Oh then there is Lucas. Does he do anything other than walk around and do NOTHING to get paid?! Good luck trying to reach a regional manager. Simply put, avoid these horrible experiences. Kurt should be terminated immediately for ripping on a customer for him not doing HIS job. He comes across as an idiot. Hmmm...if he does it to one customer rest assured you are in this same group of he could not help you because he would be proven WRONG!!! Know it all attitude when practicing poor behavior to customers and employees. Needs some SERIOUS training for sure. Good thing us humans need food because you would not survive Sams Club with this man as a manager. Go to Costco.
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May 2021 by Marina C.
The lady at the food court is extremely rude. I felt so uncomfortable trying to order food. It's her job to be there and assist the customers I don't know how it's so hard to do her job. If I could give it zero stars I would. Bad customer service!!!!!
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August 2020 by Ariana S.
I am an employee at this sams club and I love my job. Everyone who works here is so friendly. This location is a positive location and everyone is so friendly and positive. Thank you Sams Club
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July 2020 by Barb S.
This is the 1st review I have ever done. It is a big negative on Sam's club hiring policy. I was called on June 5th to come in for an interview. They told me in was hired. She said I would get an e-mail within 48 hours and if I didn't to call. So Sunday afternoon I called because there was no e-mail. I was informed that is rare and usually doesn't happen. So I was told to come in to check they had the right e-mail on file. I went in Monday morning, which it took them quite awhile to find my name in the computer. They finally did and said I needed to fill out the forms before they could go any farther. They sent me a test e-mail ( they had my e-mail correct ) and said they would request that the forms would be sent again and I should receive them that day. She also said she would call me the next day. Well, guess what, it is July 4th and I haven't received any e-mails or phone calls. This makes me realize that I went to the trouble of doing what I was asked and they must not care about really hiring people. This makes me sad to think how they must treat their employees. Fortunately the company I really wanted to work for called me for an Interview. I was hired, filled out everything on line there and started working Please be aware of this Sam's club if you are going in for an interview!!!!
