New Balance offers exceptional customer service with knowledgeable staff dedicated to helping customers find the right fit. Many reviews highlight the use of a 3D foot scanner, which assists in selecting the best shoes and insoles tailored to individual needs. Customers appreciate the staff's patience and willingness to answer questions, ensuring they understand the differences between various shoe models and insoles. Staff members like Nic, Sara, Will, JJ, and Eve are frequently mentioned for their expertise and friendly assistance. They guide customers through the selection process, making it easy to find the right product, even for those with specific foot issues. The store also provides a simple return process and occasional discounts, enhancing the shopping experience. Overall, New Balance is praised for its commitment to customer satisfaction and its ability to offer solutions for various foot-related concerns.
Great service! Nic checked the size of my feet, scanned them for some insoles , and got me into a new pair of 990s. Would shop here again
July 2025
Sara was great!! She did a scan of my feet to help determine what my feet need for proper insole fitting after I was referred by my PT. She also just provided a wealth of knowledge overall on how the foot works and why different insoles will work for different purposes and I learned a lot. Thank you!
June 2025
Will at this location was such a delight to work with. I was high maintenance in regard to asking a lot of questions and having him check on various styles and sizes. He was so kind, very friendly, and super knowledgeable. I will definitely return!
