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February 2024 by Hea Br
Sam ar Kay was very friendly and she took links out of my watch for me. The other sales lady was very friendly as well. I recommend going to Kay.
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January 2024 by Dominic Rodriguez
Very helpful
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January 2024 by Ethan Hamilton
My experience was not only welcoming and a joyful time but I truly felt like I was getting a good deal and the employees were very nice . If you get a chance ask for anyone , because they are all helpful ! Jayda , and Mitchell are the best !!
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December 2023 by Guillermina Howard
So happy we have such an incredible customer service from Lydon Dreyfuss, he was so sweet, kind and patient never lost kindness and care from the first till our last jewelry selection always showed us the commitment to answering every single question ?????so happy and grateful
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October 2023 by NM Dakini
Denver - Jawas helped me find the perfect ring! Beautiful!
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July 2023 by Julissa Gutierrez
I was very impressed with how fast Janeen was to come up to me. I came to buy an engagement ring & walked out with the perfect black sapphire ring for him! & I walked out with some pretty diamond earrings as well! She was so helpful the whole visit!
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June 2023 by Tank Brown
These people will rob you and blame their bank so they don't have to deal with it. I'll never use this company again. They charged me $1,900 when I only had $300 left to pay and have every excuse in the book on how they can't help lmao.
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May 2023 by Meghan Wiggins
Stopped by the store today so my mom could use their sizer to figure out her ring size. Ask a gentleman named Will at the counter if we could use the ring sizer to figure out what size my mom was and he responded very rudely twice. “No we need to do it for you.” with a very dismissive tone. It was a very simple task that we for sure could’ve done ourselves. He also could’ve responded more professionally! After standing there for a few minutes, we decided to head over to Helzberg and ran into Kristen the old manager at this store. I guess I should be saying thank you to Will because he helped me find her again! She helped me with a necklace back in September at Kay and now helped me find a new wedding ring and band today just across the way at Helzberg! Obviously, I’ll be taking my money elsewhere from here on out!
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May 2023 by Vincent Porras
Great customer service. Had an issue with a piece of jewelry just purchased. Brought it in and issue wax corrected in a matter of minutes. Very happy customer.
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April 2023 by Stephanie Willis
Christine or Kristen ? (Sorry I’m bad with names ) and Kaitlin!! They were so helpful and had a lot of knowledge. I got the ring of my dreams thanks to them !!! I went to every kay jewelers in colorado looking and these two went above and beyond ! Thank you so much !
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April 2023 by Anthony Elder
Kristen..was awesome..She helped with my very difficult G shock watch battery. Absolutely great customer care and Was Super friendly...
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March 2023 by Michael Male
Kristen was amazingly helpful when my wife’s customized birthstone ring had some issues. She worked with us to try and correct the problem a few times and when we finally decided to go with a different ring she helped us through the return, consulted with my wife in a few different options and helped us place the order for the new ring. Great service and appreciate her support!
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February 2023 by Samantha Samantha
My husband went in to pick up my earrings and Kristen was rude as usual. She has horrible customer service. She would not give him the earrings and would not find a solution. I was on the phone with her giving her permission to give the earrings to him as well. I called the 800 customer service number and the lady stated that all I needed to do is give my permission and the name of the individual that would be picking up the merchandise. I have been home sick for two weeks and could not go in. She should not be an Assistant manager at any business.
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February 2023 by Scott Giordano
Kristen was so helpful when I stopped by to get a necklace. She took the time to show me a lot of different options and was very informative! Her customer service was amazing.
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February 2023 by Jessica Gissa
Very frustrating experience. I had an appointment with a custom jeweler, that was working with Kay, to talk about designing my engagement ring. Left a meeting early to make sure I was on time to walk into a store with 4 women, all with an attitude, seemingly no one cared that a customer just walked in, to be told that I wasn't in the books and that the jeweler went home early. I even got a text reminder on my phone about this appointment. Then I was told he could come back in the next couple months. I am so blown away by the lack of customer service especially in a jewelry story when I'm expected to drop thousands of dollars.
