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June 2024 by Nick Raschke
These guys came highly recommended, and have been told they do amazing work! Was excited to do business with them, but here is where the issue I have comes from. Took my vehicle there, explained the problem and told them it was time sensitive. They will NOT call you back, and when you call asking just for an update on your quote they will act annoyed and say they have to call back but never do. Unfortunate.... I'm only giving 2 stars because have been told they do amazing work.I, however, cannot confirm.
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April 2024 by C Ren
John & his team are amazingly NICE, professional, courteous, helpful, and all around GOOD PEOPLE!! Have used their services for past ~8 years- they’ve kept my 2008 Volvo on the road and running well! Fantastic shop. ?
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April 2024 by Travis Masse
Kevin and his team are 1st class!
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February 2024 by monica leonard
I reached out to Highlands Ranch Import and spoke with John, the owner, regarding two very expensive repairs with my Audi.
I asked John for a quote and he was not only able to give me the best price but was also able to give me prompt service the following day.
Highlands Ranch Imports is extremely reputable, reliable and will beat competitors’ quotes.
Hands down…Highlands Ranch Imports is the only place in Highlands Ranch for car repairs!! FIVE STAR REVIEW!!!!
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January 2024 by april green
John and his team are awesome!
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December 2023 by Chris McDonald
Awesome experience. I never go anywhere else. They only tell you what you need and don't nickel and dime you for unnecessary repairs. Thanks guys!!
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October 2023 by Charlotte Frisina
I used Highlands Ranch Imports about 6 months ago when I needed my brakes done. I should preface this review by saying that my father was an import mechanic with his own shop for 35+ years. He recently passed and I was looking for a honest shop to send my car to.I called to make an appointment. The wait time was a week. I was told they’d check to see what I needed, despite me repeatedly saying I knew it was the brakes (that usually something people know about ?). When I finally got in for my appointment, I let them know that I’m a working mother (as I did on the phone) and that I’d check in at a certain time because I need my car for picking my son up from daycare.I called later that day and was told that my car had yet to be looked at. I was confused… the man then said they probably wouldn’t get to it for a few days. What is the point of an appointment if my car is sitting in the shop not even being looked at? I told them I’d come back for it then and the man on the phone said they’d be sure to look at the car today and call me with an update.They didn’t call and when I called them 30 mins before day’s close, the man said they still hadn’t looked at my car.The next day, I got a call that they looked at my car and I needed brakes…… duh. But they claimed I didn’t need both sets done. I didn’t think that was the case but I can’t be sure so I trusted them. I was able to pick up my car by the end of the work day. The cost was $200+ more than I have ever paid to have brakes (both sets) and rotors done. It really rubbed me the wrong way. An appointment for nothing, continually checking in when I didn’t hear from them after they told me they’d call me, and the cost of the appointment.After I got my car back, I was told I’d have a smell in my car. I did but I never had before (wish I had my dad to ask about that one). I also was told I’d hear squeaking while the brakes adjusted. The squeaking and grinding from my brakes never stopped. In 6 months. In fact, the grinding is getting worse. I’m certain I should have had both sets done. None of this feels right to me.I’ve since moved out of state, so I can’t have them look at the work they did. While I had a pleasant experience every time I called or spoke to someone in person, it felt like a facade for the shop being overworked and potentially not up to par. If I were still in HR, I would definitely be using a different shop in the future.
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October 2023 by Brian McGraw
I highly recommend these guys. Extremely honest and very thorough in any reparations needing done. Great communication as well. We won't take our vehicles anywhere else but here.
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September 2023 by Blake G
Only place we bring our vehicles, period!
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September 2023 by robert helm
Excellent service. Saved my fishing trip getting me in and out timely and at a great value!Service: Transmission
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August 2023 by Regina Turpin
I did not have a good experience. Very unprofessional.
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August 2023 by Sharon Smith
Highly recommend. If you are looking for an awesome Master Mechanic, call Jim. His honesty, and helpfulness was appreciated. Best referral ever!
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July 2023 by avi azul
Great service and pricing, they were able to get my BMW back on the road in no time, replaced the suspension airbags same day
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June 2023 by Cecile Craggs
Been coming here for several years and wouldn't take my Toyota anywhere else. They are very knowledgeable, upfront and direct with any vehicle issues, and very reasonable pricing. If they can't fix it (audio wiring/leather repair) they have great connections to help. Can't say enough kind words on how they treat you and take care of your vehicle.
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June 2023 by Chad P.
Dealing with Matt at the front desk. He needs some customer service training. They have done a decent job in the past but called to say the car was ready after fixing a couple of belts. We go to pick it up on a Friday midday and it won't start. Now it won't be looked at until Monday. I'd have been embarrassed telling the customer to come pick up a car that won't start and I'd look at it right away instead of keeping the car over the weekend. Went back to this shop due to proximity. Won't again.
