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September 2023 by Jane Yoon
Luke was amazing! He helped me setup my accounts and was friendly and thorough with the whole process. His customer service skills were above and beyond and highly recommend to go see him to get your account opened or for any of your banking needs.
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September 2023 by Karyn B
Luke Valdez simply amazing! In the last few weeks I had to go in to the credit union, and fortunately he was there to solve my problems. He did the research and came up with a solution. He is just amazing that he knows all this engine out of the credit union. And he always has a smile! This man is totally professional and cordial at the same Time he is an asset to Zing credit union at the mineral branch!!!
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September 2023 by mariam b
Long hold time to talk to someone. Rude customer service. You can't update your account info without calling them. They hang up on you and don't bother to call you back. No reason to bank here unless it's close to home. There have to be better options.Update: I was contacted by a Zing rep. So after 15 years banking with this banking institution, the only way that I was heard was by posting a negative review. Nice. That about sums this place up.
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August 2023 by Jessica M.
Ever since they changed names the customer service has been REALLY BAD! Now third party companies are answering phones. I have a business account and many personal accounts and can't get any help.
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August 2023 by Justo Castillo
This (Katie)agent is amazing allways helping me find solutions never late on replying my emails very professional..
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August 2023 by Debra
A shout out to Luke Valdez for his amazing customer service!! I had a complex account issue which he researched and stuck with until it was resolved. He even followed up with further information a couple of days after my visit to the branch. What an asset Luke is to Zing! I highly recommend!!
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July 2023 by Danielle F.
Great overall service here and want to give a HUGE shoutout to Robert who works the front desk as he was quick & made sure to put my husband & I first when we went in asking for a last minute loan & account so we could get our car today! Made things happen quickly & was super friendly & great teacher throughout the whole process. Set up an account here as well & we hope the service remains the same at all Zing locations across the state!
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May 2023 by nick moquin
Donald at Zing is awesome!! He is so helpful and very task. He always gets me in and out super quick and is extremely reliable to work with!
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May 2023 by sue davis
Worst customer service! Machines are always down and unable to process my transactions almost every I go. Will be using a different credit union from now on.
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April 2023 by Sue D.
Worst customer service. Machines are always down and unable to process my transactions almost every time I go. Will be using a different credit union from now on.
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March 2023 by Al Martinez
We had exceptional service by Luke Valdez!Luke did an outstanding job in expediting and handling all aspects for our credit card application process.He is knowledgeable, friendly, and his professionalism is refreshing in an industry that is usually less than consumer friendly.Zing Credit Union however has great customer service and their people are awesome.
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March 2023 by Phil Padgett
I've been with these people for some .years now after dealing with banks like Wells Fargo Bank of the West Etc I was fed up with the BS. Denver Community Credit Union DBA zing Credit Union has been nothing but a pleasure to work with. Katie Powell is an awesome Banker who I deal with regularly. Her knowledge friendliness and professionalism is refreshing in an industry that is less than consumer friendly Zing Credit Union however has set the standard for customer service and their people are awesome. Thank you very much Katie for all your help over the years.
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March 2023 by Josh Fleek
Love this bank. Kiley has helped me several times on various occasions. She is always willing to go above and beyond for everyone who comes in. She is the reason I brought my business account and personal account to the bank. I'll never leave because of her
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March 2023 by S Regenbogen
I have been a Zing Credit Union member since moving to Littleton.The branches are convenient, the products offered suit my needs but most importantly is their excellent customer service. In particular I have worked with Lorelei Schoenstein on many issues from opening accounts, fraud issues and travel alerts. I have found her to always be the right mix of professional and friendly and consistently a problem solver for any challenges. I have told other family members about my positive experiences with her and they too have switched to bank now with Zing.
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March 2023 by Nate Newman
Kiley helped me work through the process of starting a new account and getting my credit cleaned up. couldn’t have asked for a more pleasurable experience
