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February 2024 by Kari
Excellent customer service! Every person I've encountered at this branch has been more than friendly and helpful. I forgot her name, but the teller that favors 1950s pickups is a gem. Unfortunately, I'm disgruntled with both online banking and the app. They have delays, and they don't give a true balance amount (which has forced me into the old-fashioned way of using a checkbook), it freezes or is under maintenance quite often, transactions don't show up for days, transactions will be misdated.If these issues continue through February, I will be leaving this credit union.
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July 2023 by Mr “HSC” Hsc
I called over 15 times in one day and still no answer, they also tried to charge me for a payment that I already paid for, terrible customer service, definitely going to make a complaint afterwards. Don’t come or call here!!!!
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April 2023 by Samuel B
Colorado Credit Union has been great! We worked with Lorrie Shultz and the mortgage team to purchase a home and had a fantastic experience, Lorrie was extremely responsive and knowledgable, and CCU rates and fees were far below anybody else, highly recommend!
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April 2023 by Kirk Harden
I would highly recommend Lorrie in your banking needs! Thorough and knowledgeable about the banking needs you may have with your next home purchase!Thanks Lorrie
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December 2022 by aggie rusin
I moved 2 years ago and updated my new mailing address. However, they never updated it on their side and I have been receiving late fees of 15$ each statement on my car loan because they were mailing all documents to the wrong address. Check your statements every month!
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October 2022 by BRYAN PITTENGER
I have a credit union account with another credit union and one of Colorado credit unions customers wrote me a check to replace the furnace in there house they charged me $79 to cash the check when i questioned the fee they responded by rudely stating "that we are not a check cashing place and because you're not our customer we charge you" telling me also that the elderly gentleman that wrote me the check could come down and withdraw the cash in person to avoid the fee unfortunately he has a really hard time getting around these days and I wouldn't impose on him to do that. I found the C-470 & Kippling branch to be rude and insensitive. They really left a bad impression with me on behalf of there customer.
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October 2022 by Lonnie Glessner - SVP of Residential Lending
They approved my Heloc in just 5 business days which is amazing! Great communication too.
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July 2022 by JCB
Since becoming a member of Colorado Credit Union (years ago), my wife and I have had nothing but exceptional experiences. My most recent experiences were with Madelin Hughes (in-branch rep.) and Justin Rea (loan rep.). Both individuals provided me with excellent customer service for my banking needs. I would highly recommend Colorado Credit Union - they are there for you in ways the big banks simply can't be. Thanks CCU!
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April 2022 by Kat S.
I've been banking with CCU since I was eight years old, and I have never had a bad experience. If you're tired of being abused by big banks, I would definitely recommend.
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March 2022 by Melissa Hansen
It's truly an honor to be able to work with CCU, they are the best. Always there with excellent, quick and expedient customer service. I finally got around to adding overdraft protection to my account and Justin Rea was sooo helpful and QUICK! Great experience all the way around. I don't know how long I've been with them, but I'm guessing 10+ years. I stay because it works for me and my family!
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March 2022 by Me Anonymous
I’v done BBB searches for all credit unions in Colorado. Despite, really good reviews in some, the BBB grade was less than stellar…except these guys; and this is probably why. 1. The online application was super easy, I was matched with Justin, who made sure the transition from my 20+ year bank was effortless.2. As a member of a credit union, you are treated like a person not a number, because of this , I mentioned to Justin to update my loan information, which he quickly recognized I didn’t have. I accidentally applied for a loan at a different bank “credit union of colorado” which he caught because he ‘s awesome and again, I was a member not a customer.3. I went into the branch to get a doc. notarized. There were no lines, I gave my first name and within minutes, without further explanation (not even last name) the right document was signed and I was in and out within minutes.4. The only regret I have is not switching over sooner, I’m very much looking forward to this new banking relationship that started off perfectly and scored a free pen , thank you Colorado Credit Union!
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March 2022 by Sue Ellen
This branch is a complete waste of time! Justin and Victoria will keep you waiting on weeks ends with terrible communication, false promises. This was the worst banking experience I have ever had, I wouldn't recommend this place or either of these associates to anyone.
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February 2022 by I am Jusjamn!
I recently applied for an auto refinance and a credit card. I'm extremely pleased with the service I received. I applied for my auto refinance online and within one business day I was contacted by an associate. She assisted me in getting my refinance approved within a couple of days and also assisted with my credit card application. The service was fast and IMPECCABLE. I was offered products that fit my specific needs and the staff are friendly, helpful and always available when I had questions. I'm so glad I've become a member of this credit union. I know they care about needs of their members and they offer great products that will fit your financial need. Apply to become a member TODAY!
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February 2022 by Vicki Dorrell
CCU has been a wonderful resource for financing and refinancing! They are quick, professional and get the job done with ease. Wouldn't use any other financial institution for loans. They are also extremely friendly. I am happy to refer others to them with confidence. Proud to be a member!
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February 2022 by Danae Morgan
I have been with CCU for a few years and have had an exceptional experience. Shelby Martinez with the CCU team was great to work with and took care of items I needed to update with my loan and was able to offer me a great rate while refinancing my vehicle.
