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July 2023 by Russell Jones
They always wanna put a 10 day hold on deposited checks
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August 2022 by Joanna Sarah Jones
Great service! They helped us open several accounts and made it as easy as possible.
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August 2020 by Sara Lindsey
Absolutely horrendous customer service. Went through the drive through and asked to close a bank account. They asked me to come inside to then tell me they wont allow me to close out a bank account (that has a monthly service fee) because I asked them at 1pm and they close at 2pm. That was their reasoning. I was told I could make an appointment - to close a bank account. I have a toddler that I try to not drag into places during the pandemic. I was invited inside the facility to be told I couldn’t close a bank account. Absolutely ridiculous and flustering.
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July 2020 by Ralph Ciarlanti IV
It doesn’t matter whether I call for help, or drive up to the window. All of the employees here try to refer me to the 800 call center for questions about my account. I don’t want to speak to someone in a call center. Terrible customer service from another bank that is too big to fail.
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July 2019 by Ted Hogan
The employees here only care about leaving as close to 6 as possible. I arrived and entered the bank at 5:59 due to working in Denver and dealing with traffic on the commute. At which point they initially said they would help me, and then told me that they had already performed their end of day functions, mind you it is now 6:00 on the dot. After a few moments of pretending to care and wanting to help, they said there was nothing they could do. I returned to my vehicle, trying to figure out how to solve my predicament, at which point in time I observed them leaving the branch by 6:09. Looks like it's time to find a new bank, the extremely disappointed with the lack of customer service provided.
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July 2019 by Brad Vicic
Switched from Wells after years of bad service, have never regretted it for a second. Highly recommend
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October 2018 by Shannon Forsberg
One of the Bankers is a Notary which is very convenient. He does free Notaries for members doing business there. Great service. Nice people.
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September 2018 by Adrainne Mata
Banker was great. Offered to come to my workplace to get proper signatures. Bankers also offered free notary services.
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June 2018 by Julie B.
Great team of people at this branch. They bend over backwards for all of your needs. Great work Troy!
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February 2018 by T Copeland
By far the Best Chase Bank Branch! The 5 Star Staff is professional and friendly! Highly Recommend!
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January 2018 by michael henderson
This is my favorite Chase location to bank at. It's a combination of the convenience (if you're in Roxborough, this is the place to bank) and the staff. There's not much employee turnover, so you'll get to know the people and they'll get to know you.
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June 2017 by Ryan Levisky
Account held mainly there. ATM can miscount.
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May 2017 by David Marin
I had a problem with my auto loan account and the bank manager helped me solve it very quickly.
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May 2017 by Elliot Goldman
Great branch. Helpful and friendly staff that remembers your name. In my experience, they resolve banking issues quickly. Having my mortgage with Chase gives extra benefits like free notary service. Also, free coffee in lobby a plus when doing AM banking ;-)
