-
August 2021 by JP Figure
Excellent food.
-
May 2021 by Kerith Cain
This place is the WORST. They never have anything prepped and ready to go. I always end up waiting at least 15 minutes for a pretzel. It’s also super dirty. I’m amazed they haven’t been shut down by public health.
-
March 2021 by Willie Terra Sun
We ordered the pretzel bucket and the pretzel nuggets were very sweet and bitter even though we ordered the original.
-
February 2021 by Audrey L.
I was at Valley Fair yesterday (yes, on Valentine's Day! I took myself shopping) and got hungry. I walked by Auntie's Anne's and was greeted promptly. Good service and the cashier was very nice. I asked him what pretzels were currently available and he gave me the full list patiently. I asked for a sour cream 'n onion pretzel and he made it fresh (!!). How nice! Thanks man. I love their pretzels (better than the other pretzel place) and Auntie Anne's pretzels are delicious! I also love their pretzel dogs, and their bites are really good if you're sharing with a friend or two.
-
January 2021 by I Wales
Two words. PRETZLE BITES
-
January 2021 by Janae Davila
I always have to stop and get my Favorite Pretzels! Although when I do come this place is messy. Trash on the floor, food left on counter. Empty containers.... I can go on they have 3 staff this time usually only one. Iam waiting 10min for Pretzels and its 3 in the afternoon. This place gets busy and maybe the manager just doesn't care.
-
January 2021 by J M.
I visited this location for the 1st time. I ordered a plain pretzel, with salt. I was told there would be a wait of approximately 5 minutes. The order was placed, we went for a walk & returned. The pretzel was very warm, good amount of salt. The staff were professional & helpful. The bag contained a good amount of mustard packs. I enjoy a good pretzel with salt & mustard. I enjoyed the visit & will order again.
-
January 2021 by cesar silva
The took more than 30 min for my order to be readyI can’t believe how useless their employees are
-
October 2020 by Sara McGuire
Dont ever go here. The person that helped me was super rude and refused to accept our custom order of a sweet almond pretzel bites. The pretzel they sold me was super small, stale, and cold. I have been going to Auntie Anne's for years and I have never been so disappointed or turned away for custom orders. Worst customer service ever.
-
September 2020 by Nelly Olson
Waited for a long time and no one came from the back. Bad customer service . I even called and I heard it ring then stop but my line was still ringing
-
July 2020 by Monica-Jean A.
I had a bad experience with one of the employee today. This asian employee with the highlights, piercing, and glasses was being rude and rolled her eyes at my sister and I. We didn't do anything to make her angry at all. This employee acted liked she doesn't like her job. I never experience something at auntie Annie's and I love their pretzels. After today I don't think I would want to go back. If this happens to me again or anyone I would tell management to talk to their employees about the bad behavior they are giving to customers. This behavior should not be allowed in an environment where they have to be rude to customers.
-
July 2020 by Elizabeth Y.
Definitely like that you have the ability to order from the app now, makes it much easier to use coupons and makes ordering more convenient. Used the pretzel day bogo free deal yesterday. When we got there, two girls were counting money and said give us a moment. Neither looked too happy to be working there, I said okay and waited a few minutes. After a few minutes, saw another girl with a bag with pretzels that she was stapling shut so I just asked her instead if it was for "Elizabeth." It was my order so I thanked her and left. Meanwhile the other girl was still counting money and the one helping her left to go to the back. Customer service could use some work, but glad my order was ready. Always love Auntie Anne's pretzels. The cinnamon sugar and pepperoni pretzels are my 2 favorites.
-
March 2020 by Sara H
Visited on Sunday around 5:15pm and the entire shop was filthy. I felt so bad for the one girl working there, trying to serve cinnamon rolls and pretzels. We went to get pretzels and she only had salty ones and pepperoni, of course she couldn’t offer to make other varieties for us cause she was swamped.We won’t be coming back to this Auntie Anne’s, management needs to pay attention to their restaurant needs.
-
February 2020 by Levi G.
Went there yesterday 2-16-20 and was greeted by two of the sweetest gals. They both kindly greeted me and had made me feel welcomed. Even though they both looked slammed with orders, and it was hectic the manager, ( I apologize I didn't get her name but she's short with glasses ) continued to boost her teammate up with encouragement. It's sad that a big company like this one mistreat their employees. It's clear they were understaffed and not prepared. 5 stars for service, 1 star for the company.
-
February 2020 by Amy C.
I came around 8pm and there was no line. I got a cinnamon sugar pretzel right away after paying. No waiting at all and the pretzel was warm. The service was quick and great too.