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March 2024 by Steven Croop Stoermer
Do not recommend, avoid if you can. Typical dealership service department. Got the job done, eventually and chaotically. Went in for a straightforward wiring repair that I was told would take one day, it took three. Confused my car with another car and gave me incorrect updates on the diagnosis even after I had them verify which car they were referring to. Tried to quote me double their previous estimate. Tacked on a $25 "shop fee" that they didn't include in the cost until they were ringing me up. Just build it into the labor costs or be upfront about it. I had to call for any update after waiting patiently each day and it took forever to get ahold of my service advisor.I wouldn't be writing this review, but after three days of rescheduling appointments to accommodate their busted timeline, they had no interest in compensating me in any way or showing that they valued my time at all. I must conclude they assume their time is more important than their customers' time.
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January 2024 by LMS
Roberto and Tracy in service were excellent. Courteous, knowledgeable, and professional. Resolved the problem quickly on the same day.Alex GM also took time for a conversation and offered good customer service.
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December 2023 by jayezfreakaliscous
Worst experience in f my life won’t be going back anytime soon!
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October 2023 by Leslie Hurtado
Super fast and friendly way better than Thornton !
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September 2023 by Patrick Farrell
Great people: accommodating, friendly and knowledgeable. They kept me updated, and had the car ready when they said they would (even earlier). All in all a good experience.Services: Air & cabin filter replacement
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September 2023 by Craig Nippet
As usual, great work, however, this time they did not clean up the spilled oil from the oil change, and it ended up on my garage floor. They invited me back to clean it up.Services: Air & cabin filter replacement
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May 2023 by Laura Prochilo
Travis and the service team at Larry H. Miller Volkswagen do a really great job. I have experienced excellent customer service and reliable service.Service: Auto maintenance
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May 2023 by Kyle Hogan
Travis is a great man, with great service. Knows how to treat his costumers right! I just bought my first car, and he’s made the difficult process a lot smoother in the servicing department, thanks Travis!Services: General repairs & maintenance
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May 2023 by steve Rainey
Travis is my go to service guy. Everyone in service is great. Travis takes care of everything throughout the process. He is transparent with the needs to get me back on the road.
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May 2023 by Kevin Larson
I tried to get my truck in for service with Ford but they couldn't and Travis was able to get be in right away with his team. Thanks you to Larry H Miller Volkswagen and Travis for the exceptional customer service!Service: Auto maintenance
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January 2023 by Lesa Wattawa
This is the best place to buy a car. They really understood what I was looking for and I just love my new car. The service department takes that extra time to make their customers feel well taken care of which I appreciated!!
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December 2022 by eric black
First time using this VW location and the service knocked it out of the park. Showed up without an appointment (after calling to make sure I can get in) and was helped in under 30secs. The mechanics had 3 other cars being repaired and still were able to get my car done in right around 2 hours. Great communication between mechanics and myself. I'll forsure use this location again when needed.Services: Transmission
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December 2022 by Dionysus Cruz
I've had a few mildly poor experiences before hand here. But today was wonderful and simple. I was treated so well and the guy who gave me my car by the end was very sweet and explained everything wonderfully without making me feel dumb or any extra stress. Very good experience this time, just one start down for the other ones.Services: General repairs & maintenance
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December 2022 by William Reese
This is the second time that I've had an issue with something not working after I picked up my vehicle. I have been coming to Larry Miller Volkswagen floor many many years now and up until here recent I've had a few issues after picking up the vehicle. My service advisor Sal has tried 100% to make sure things are correct when I pick my vehicle up but it seems to be there or something set have not been either connect it or have been broken.
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December 2022 by Eric Dale
I had an emergency light go on while driving and stopped in to have it checked out. Everyone was very helpful and while I was there I realized it was time to get an oil change. The service was preformed very quickly and I will recommend Larry Miller to anyone needing repairs.Services: General repairs & maintenance
