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January 2024 by O Blumenschein
I was just here. 5 people working not one person asked if I needed help. Customer service is horrible!
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January 2024 by Nicki Cox
I have a bit complicated vision issue. I went to the other location initially, but the doctor didn’t listen to me, and the prescription I received was giving me issues. I chose to go to a different location for a follow up, and went to Colorado Mills location. Dr. Jackson was really thorough and helpful. He adjusted my prescription, explained the reason behind it, explained the process of ordering and exchanging thoroughly. I was very impressed, and really appreciated his help. The staff were friendly and helpful. It was a great experience! I’m so relieved all worked out!
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January 2024 by Catherine Clark
I have been really happy with the eye care and service that I have received at Vision Works. On two different occasions with two different private practice opthalmologist's I have had incorrect glasses prescriptions which were corrected by the eye doctors at Vision Works. I will always go straight to Vision Works in the future. Dr. Cory Jackson and Alyssa at Colorado Mills were particularly amazing. Don't be fooled by over-priced private practices with limited glasses inventory.
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January 2024 by Kelly Burton
From start to finish my expectations were not only met, but superseded through my entire experience!!
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December 2023 by Vickie Murphy
The person who helped me was very kind and caring
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November 2023 by Cody Plemons
I was left less than satisfied with this branch. The older gentleman who started the pre-exam was great and willing to answer my questions. The doctor who did the examination was excellent and professional. The sales "teenager" sucked. After my exam I was never walked through the next steps, what my insurance would cover, or even a little help trying on frames. I tried on frames for 20 minutes before he brought a tray over for me to put the ones I tried in so they could later be cleaned. After I had chosen my frames, it was impossible to get information out of him. This was my first pair of glasses so I had no idea about the different types of lenses or that they were separate from the frames you were buying. I asked several times if he could break down and explain what my options were. He gave me the most expensive option as the "only" option, and I had to press him for information about the other types of lenses. I'm still not sure that I didn't get over charged or didn't get what I needed but he was so unhelpful and I needed glasses for work, I felt like I no choice but to my the sale and move on. Super disappointing.
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November 2023 by Colleen Leonard
10/10! From checking in, to my eye exam, to my time with the doctor, it was great. Amazing customer service, fast, and everyone there was so personable. Elia (I think that’s how you spell her name) who works the front desk was phenomenal. She helped me pick out a new pair of glasses and was so knowledgeable about my insurance and helped me get the best deal. I’ll never go to another eye place again— I was very satisfied with my experience. :)
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September 2023 by Lane Ware
Went at 3:30 pm and the front gate was two-thirds closed. I asked the young girl clearly visible behind the desk if the were open and she said they were closed for lunch. I explained that I had a prescription and wanted to look at frames, and she said they would re-open in a half-hour. Really?? If you can’t help a customer in the middle of the day during your stated hours, then I guess you don’t really want the business.
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September 2023 by Karen Stokes
The salesperson was very professional. She explained the pros and cons of options available to my husband and me. Even though there were other customers waiting, she gave her full attention to us, but knowledgeable the other customers.
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August 2023 by Lillyanne Lovato
Awful attitude, they act as if the clients are an inconvenience. I gave them 3 chances to be professional and each time my family was disappointed. The doctor does a good job, however the environment created by other members of staff is unacceptable.
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August 2023 by TVD D
I feel that the s Service was Great ! They have taken care of me father past 5 years. Keep up the good work and customer service.
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July 2023 by Reese Gibson
Alia* was great help and is very good at math.
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May 2023 by James G
Great service, quick and professional. Inside the mall though. Other stores are usually outside of malls.
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May 2023 by Aaron Clark
Staff was very attentive and thorough. Prices best we could find.
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March 2023 by Alex Myers
Ordered contacts several MONTHS ago in October now and the trials have still not come in. I have been calling daily and keep getting the sales associate telling me the GM or technician will call me back and they never do. Absolutely outrageous and would not recommend this location to anyone.
