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December 2023 by Hunter H.
This review is to let everyone know how awful the service and advice I got from Nicole in plumbing was. I asked 2 different associates about a plumbing question, hooking up my newly purchased Glacier bay utility sink they had no idea what I was talking about even after I showed them a picture from the Home Depot website and the part that I needed to attach they both went to find Nicole the plumbing "expert" about 30 mins later she came to help me and convinced me that my plumbing was 1 1/2" and that's what I needed. I pleaded with her saying that its a bathroom sink its 1 1/4" (which it was) now I get to come back and return parts that I never needed in the first place and buy the correct stuff 0/10 would not suggest seeking help at this Home Depot
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November 2023 by Sunny H.
We want to thank Tanya, Kitchen Designer at store #1514 for all the hard work she put into designing our kitchen. We had gone to several other kitchen design places, (some we even paid a small fee, to) before we settled on Home Depot, because we were skeptical of going to a "big box" store for this big of a home project. We found the specialized Kitchen Design places continually trying to upsell their products and services because they worked on commission. Other Kitchen Design places didn't want to take the time to listen to want we wanted but wanted us to make quick decisions so they could move on to another client and more commissions. However, Tanya, Kitchen Designer at Home Depot #1514, took time to really listen to our wants and needs and did her best to design the kitchen with that in the forefront of her mind. She was always responsive when we had a question or concern. We are nearing our project completion and couldn't be happier with our kitchen and the help we received from Tanya, Kitchen Designer at the Alameda and Pierce store in Lakewood.
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September 2023 by Russell Grimm
One star is generous..worst run operation I've seen at Home Depot. Remarkably nasty employees start to finish..tried to return truck..stood in line at 5:30 pm with 4 other people. I honestly thought the employee had punched out and gone home! Finally while in line called the main number..a very nice guy told me and the others to come up to the service desk "Thank God you called them", a very nice lady who had to get home to her one year old said to me. This place is a bad joke.
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September 2023 by Tia G.
Home Depot here has it all and, yes, sometimes it's a little hard to find things, but, for the quantity of items they have, it's good.I placed an online order and got the receipt via email and was 2 blocks away so went to pick it up.Sharon, was working the Online counter and explained that the receipt had been sent but the order hadn't been pulled. I was frustrated because I needed to get my 4 year old grandson from school and was rushing (my fault). I told Sharon I would just pull the order myself. She asked if I wanted her to print up the order with all the info = YES!!! Thank you. So, she printed it up and took the time to explain the numbers and where I would find my items. I pulled what I needed (couldn't find some of the items) and went back to her. She refunded my original order and let me pay for what I picked up which saved me a trip to self check out - again, Thank you, Sharon.She understood that I was moving fast and needed her help and I didn't need to even ask. I'm guessing she's seen it all and has worked there for a long time and just doesn't get upset and just gets the job done. The exact kind of employee needed.Again, Thank you, Sharon because of you, I got what I needed and picked up my grandson on time!
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May 2023 by Virginia W.
I want to thank Charles at the Alameda Store in Lakewood Co on May 18th in the evening, for his awesome attitude. He was stocking ceiling fans and I asked him several question and he was happy to help. He empty a buggy for me then load the two fans I was buying. We joked a little bit and he was very pleasant. NICE to WORK with a young man like that. Give his a raise please.
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March 2023 by Joe H.
Stood around waiting for help in millworks to order a screen door, after 10 minutes went to the front desk, they tried calling,no answer, called manager, he said to tell the customer to come back later, millworks just went to lunch, no one else can order a screen door. Pathetic, i live close to this store so i go, everytime im disappointed. Will drive extra 5 miles to the golden store.
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March 2023 by Michelle E.
Some lady at counter name Becca was super rude just an un friendly person I shop at Home Depot all the time this is worst location I picked up a large bulky item and she would NOT call anyone to help me take it out to my car and I'm handicapped For poor service
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January 2023 by Ruben Urquidez
Bad luck with tools 100 drain snake failed to finsh work. staff was great.
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December 2022 by natalie v.
Bobby in the garden center was great. He helped my friend and me pick out a Christmas tree and he could not have been more helpful!
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December 2022 by Alex P.
I've had issues here before but this one takes the cake. I placed an online order for in store pickup. I paid with 50% gift card and 50% credit card. For some reason they cancelled the order due to no stock and said they'd refund to credit card and gift card. I gave them the 3 business days to refund and my gift card balance was still 0 so I call and they said I need to come in to get the gift card reissued. Annoying but ok. I show up and the rep at the desk said she needs her manager to reissue, ok fine. Come to find out the manager is on "inventory count" with some district managers and isn't available for another hour. Only found out after waiting half an hour for him to show up. Worst customer service ever and now I'll have to wait for the manager to call me, then drive back to this store again to get my gift card back.
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November 2022 by Michelle B.
I've lived in the area for 13 years and spent quite a bit of money remodeling my house and landscaping my yard and three years later my kitchen appliance package is still not functional. Ya no water or ice coming out of the refrigerator and they have passed the buck the whole time and not just with this project. No thank you. Go else where and probably not a good idea to go to Home Depot and they don't back any of their large products. I'm sorry.
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June 2022 by Gary G.
This is strictly for the paint department. The kids working behind the desk can't take an order. I presented my order for a quart of paint, interior, eggshell and the color. I walked around for about 20 minutes and came back and he asked how he could help me. Had to explain everything again, five minutes later he calls me over and asks me every question that I had already answered for him. Another 20 minutes later I finally got my paint.
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May 2022 by Charlie W.
I really want to like this Home Depot, but I've had more unpleasant experiences here than not. Twice I've reserved tools several days in advance, only to have them canceled on me (by Home Depot) hours before pickup due to nothing being in stock, even though there were 4 when I reserved them. Another time all I needed was a rechargeable battery for my ryobi kit. They were locked up, so I asked an employee for help. They said they didn't have the key, and that they'd get someone for me. That happened with 5 different employees and took 25 minutes to get one thing. Going to take my business elsewhere.
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April 2022 by Melissa Notmelanie
Horrific experience with this home depot - took a week of my life to get anyone to try and help. Staff lie and supervisors and managers seem to be both inept and unhelpful and rude. BEWARE! shop anywhere else but here!
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April 2022 by Melissa N.
Horrific experience with rude supervisors and managers and staff lying about where your order is. DO NOT ORDER from this store unless you want to spend a week trying to track down where your order is.
