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March 2024 by Casey Beckett
Damien, Shaun and Antonio were awesome, helpful, and friendly. Good people.
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February 2024 by Way D
Shaun and Antonio were amazing and helpful, straight forward guys that’ll get the job done for you. Appreciate you guys.
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February 2024 by Jennifer G
I did everything online so never really talked to anyone or met the people who work here. Except for a phone call I received but I don't remember much of the conversation. I think his name was Antonio. I think he was asking when to expect me. But we didn't discuss much.My first impression was the potholes Everywhere! This is the second storage company I have used. My belongings were stored with another company for about 6 years. That property was well maintained, and the access hours were longer. For people like me who work overnight, it was great. It can be a struggle to make it here before they close. And since I work at 6 pm, 5 days a week, and I'm sleeping the rest of the morning/day, it doesn't give me much time except my days off to get down here. Anyway, I feel their access hours could be better.The second thing I noticed was they have no lights in the storage units! Whose idea was this? I'm sure they are making a lot of money. They couldn't upgrade to include lights and fix the potholes? Doesn't seem like they take much pride in this place. It really kind of made me think twice about moving in but I didn't have much choice. I had already hired movers and we had our first load there before I ever saw this place. During the winter, good luck being able to see or do anything in your unit. I heard someone else struggling with the lack of light in their unit while I was there one night. This may be intentional, to keep people from coming in after dark. The other place I rented from had lights with timers and the interiors were painted white to be brighter with the lights on.I just got the space last year and 6 months later, they increased the rate already! By around $70/mo At least the other place only went up once a year. Might need to move on if this is how often they increase rates. I'm not getting paid more at my job to cover that increase. Everyone is already struggling as it is.I came here days after it snowed and was so disappointed. There was around 3 feet of snow that had not been cleared from the front of my unit. It wasn't 3 feet high, it was about 3 feet out from my door. Maybe more. Maybe 8-10 inches or so deep. But as you can imagine, we struggled getting things in and out through that big patch of snow. Plus it had been melting so there was also a whole bunch of water around there too. We left wet footprints in the unit because of it. Thank goodness we didn't break an ankle trying to get in and out with the snow so uneven, too. As we exited , i saw other units with even worse higher snow piles in front of the doors. I was going to take pictures but forgot. I don't know why this would be acceptable to them. The east facing units seemed to be clear, but the west facing ones had snow. Not sure the reason. Maybe sunshine reaches the east facing ones and not the west. But I'm sure they should know this by now and make sure all the snow is cleared.I never wrote a review about the other place I rented, but I may now because I just assumed how they did it was the standard. This place needs work. I wish I had something better to say about it.
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February 2024 by Crystal Gentry
Damien and Antonio were amazing with there service . He really took the time to help me with my payment and explain everything to me .
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February 2024 by Shan Jahn
Antonio was amazingly helpful. His customer service is top notch.
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February 2024 by Stacey Anderson
Antonio was helpful. Great location.
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January 2024 by Kelly Parsons
Damien and Antonio gave amazing service we highly recommend them
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December 2023 by chris bradshaw
DO NOT RENT HERE!!! Rent prices go up as management sees fit. I was paying $77 a month on 9/2/2022 the rent has increased to $177 a month. That's a 229% increase in a year. I called and they act like this is normal. I repeat, DO NOT RENT FROM THIS PLACE!!
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November 2023 by Isabelle Rivera
Gem you are a star. Thank you so much for your customer service and kindness. I am so happy I took up a current customer's recommendation to store here.
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November 2023 by Aaron Adams
Gem gave me a very detailed run down of my contract, insurance, rates, and services provided. While I was in there some one that hadn't paid their bill was furious and screaming when I tried to intervene she respectfully told me to let her handle it. And wow did she!! Had them calm and understanding the situation in less than a couple minutes. Gave me great confidence that if any issues arise I will be well taken care of. She has amazing communication and problem solving skills.
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November 2023 by Dirt Racer
Gem! Yes GEM is how you say it!! lol I had to ask 3 times it was like the “Pan..PAM” scene in step brothers. She’s easily the nicest most accommodating public storage employee I’ve interacted with. People match your attitude naturally so when I went in there mad, her infectious upbeat “we can EASILY solve this”attitude had me smiling and calm in less than 2 minutes. I’ll be a customer her for a long time to come or at least as long as she’s here!
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November 2023 by Antonio Napier
Gem is amazing. She gave me a tour of the entire property & was extremely nice and informative. Definitely will recommend family to rent here because of her ! Keep up the good work!!
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November 2023 by Michael Michael
The front lady I think her name was Jen but it might have been Gem. I’m not sure I’m sorry. But yeah whoever that lady was she was really understanding and helped calm me down pretty fast. I misunderstood and she listed to me instead of talking over me. As soon as she started talking I realized I just Missunderstood.
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November 2023 by Jaycee Dia
Best public storage experience I’ve ever had. Gem and Antonio were so helpful and made this process super smooth for me! Thanks again!
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October 2023 by Cj Parker
Gem is so cool. She is really nice and helpful. Always with a smile. Great personality. If you rent here, ask for her.