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November 2023 by Madison Lozano
I was buying a bunch of Halloween decorations for work on Halloween day, and the people working there were very helpful and friendly :)
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November 2023 by Dixie N
Needed 60 balloons blown up for a birthday party. It was cheaper to have them inflate them than to purchase the helium tanks, not to mention the time saved not having to do it myself.
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November 2023 by Steven Dyke
They were (out of helium), they had filled 50+ balloon bunches ($28+) when we just needed 2 balloons. Why did fill so many and why not open a freaking helium tank from the floor?
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October 2023 by Maria Diaz
I been waiting for someone to help me get a bag of balloons because the color I need is in the top part and I’m asking for help and one of the employees is not allowed to do that ? the other one can’t leave the position he is working at even do he has no one to helpThe other is hiding behind the counterAnd the other people they have working here are just walking around doing nothingDefinitely not coming back to this location
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September 2023 by Cyrilla Town
I really went in to find a stitch candle! Wasn't anything stitch what's so ever. Only thing I bought was gummy spiders for my kids. Casey was a really nice employee
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July 2023 by Leah G
I place an online order to be delivered for a party a week in advance. I placed this for delivery because I knew the balloons wouldn’t fit in my car and thought they had their delivery service figured out.Fast forward to the day of our party….the delivery shows up with no balloons. The driver said they wouldn't fit in his car so he left. The store had not called me to let me know what was going on so I had to reach out. They let me know they were looking into a van and it would hopefully be delivered in the next 30 minutes. 75 minutes later, and a tiny sedan pulls up and pulls out all the balloons (30 total) all in a giant knot. Please note i ordered them to be in 5 clusters with balloon weights but they showed up just in one giant pile (no weights). 4 balloons had popped while she took them out of her car and one was missing. I had to call back and get refunded for the missing weights and 5 popped/missing balloons. Oh, and several of my regular ordered items were wrong.This store made the whole process way more stressful than it needed to be. Dont offer delivery if you cant handle it.
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July 2023 by Daylon Zinanti
Best party city in town. The employees were a lot of help. Elliot in particular went above and beyond!
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May 2023 by Luna S.
I went twice this week, The staff are always fun and helpful! I don't come here often but the staff were nice. Girl upfront named Emily with glasses was helpful even when I couldn't decide what helium tank to get , or what items I needed but she was patient and went to get the tanks for me with no issue! And was answering calls calmly! Also the other girl who was in front too had fun stories !
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April 2023 by Jessica E. Delgado
By far the worst Party City I’ve encountered!I put in my balloon bouquet order online and my items showed “in stock” unbeknownst to me, the next day they call and leave me a voicemail stating they didn’t have all the items matter of fact NONE of my items were, so they chose a different theme. UH WHO DOES THAT? I did indicate to stay within the color scheme but you’re changing the entire order? These people were unapologetic had me on hold for a ridiculous amount of time. They finally get on the phone and told them to cancel my order! This place needs a staff member makeover
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April 2023 by Brittany corcilius
I was looking for birthday party invitations for my kids looking everywhere in the store for them I asked employee where would the party invitations be they told me in a rude way they don't sell birthday party invitations like really You're a party store that doesn't carry party invitations I say the company failed guess they don't want happy customers at there store party city let me down three times within the past years I will no longer be back at party City I did get my invitations at Walmart though pretty sad had to go there instead of going to a party store that doesn't carry party invitations
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March 2023 by Gina E.
Casey was amazing! He helped me pick out everything I needed and made wonderful suggestions. They have a free balloon delivery if you spend over a certain amount. This made my day go so much smoother. Thank you Casey for your amazing customer service.
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March 2023 by Tia G.
I placed an online order for pick up. Received email that my order was ready. Parked at the Curbside pickup sign and checked in. No one came. Called the number listed on the sign and had to give my information.When the Associate came to my car, she only had the tops to the items I ordered. I explained and she went back in and then came out later and said my items were not in stock! Really! When I placed the order, it said my items were in stock; when I received the email it said my items were ready for pick up.This is the 2nd time that this has happened to me. They have a bad App or bad reception for Curbside.They have a bad system for keep track of inventory. No one cares and it never changes. This is the LAST TIME I waste my time ordering from Party City. This was not the Associate's fault, but maybe she should have checked what I ordered to see if she was bringing out the correct item.Next time I'll just go to Hobby Lobby which is right next door.
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March 2023 by Brenna Massa
Casey was fantastic. I was overwhelmed with my party planning & he helped me immensely with showing me all the balloon choices. It was busy in the store yet he still managed to give me excellent customer service while he greeted everyone who walked in. Casey was patient & cheerful, you can tell he enjoys his job. I’ll be back again soon.
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March 2023 by Renee Marquez
I came all the way from Aurora for a balloon bouquet Peppa Pig theme said this was only location that had the whole bouquet I needed the big center piece 1,I called verified said it was there I prepaid order shud of been ready to go I get there nothing was ready & they didn't have the Balloon I needed! Horrible customer service, nobody to help or answer questions!
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February 2023 by Brian Pfeiffer
I’m writing this review as I’m waiting for my online balloon order. This is the third time I’ve ordered online balloons from this store and it’s the third time my balloons haven’t been ready when they should be. Maybe when I show up late to my nephew’s birthday, I’ll at least have balloons. Never coming back here.
